The Nespresso Club

Having ordered online for capsules some 20 odd times; Nespresso were on all occasions unable to deliver within the allocated time slot. Nespresso are absolutly awful. A disgrace that Nespresso advertised a service they can not deliver.

DO NOT BOTHER TO ORDER SAME DAY... WASTE OF TIME

I am starting a petition and have contacted trading standards. I will work to ensure Nespresso are exposed for a service they are NOT ABLE TO DELIVER.

I bought a nespresso machine on the basis of the promotional offer of £75 off coffee pods. After registering membership, I never got the promotion despite chasing it many times with customer services who on both occasions (two particular agents) have been uninspiring, unhelpful & basically useless. I'm so unhappy with Nespresso's customer service and experience. I will be selling the darn machine - a source of great resentment and disappointment as I've been unable to enjoy the much awaited pods! Never got the promotion that I was entitled to!

Your loss - Nespresso, you really should employ more helpful and enthisiastic people.

Just a joke! They eventually answer the phone, you spend over an hour while they try to talk you through mending the machine with frequent "I will just put you on hold", as they clearly haven't a clue what they are doing. This was one week ago and we waited in all morning for the machine to be collected, but needless to say it wasn't. They booked it in for the wrong week! They have missed the deadline for tomorrow, so now we are looking at the day after tomorrow and staying in all day again. Cannot believe they are so incompetent.

I downloaded the app to make it easier to order the capsules. It's a terrible app and took me ages to eventually order the coffee. The delivery charge is excessive and the capsules are a ridiculous price! No wonder the machines are so cheap!

I would not recommend this machine to anyone.

I have been over a year as a member Nespresso Club, but my last order it was a disaster.

They failed to deliver couldn't find my address which never changed

After calling customer service and explain they re order and again no delivery, tiered of waiting ask for refund

Nespresso failed to give refund after a month

I am still sending emails and calling customer service, but it is terrible

I don't know when I will have my money back??!!!!

I have read some of the reviews and found that I am not alone! I have not had a problem with my machine and I really like it. I guess I am lucky that it works. My problem is with getting on line to order more capsules! It is ridiculous! I can't log in to even PLACE the order! I have reset my password...NOPE! SO, I have a lovely machine and have no coffee!

While I am at it: I find it ridiculous that I cannot order the number of sleeves that I want! Why is product not placed in stores where machines are sold as with Kuerig and other machines??!!!! I will go to the internet and fine a compatible brand. Hopefully the quality will be decent, but something is better than nothing!

This company has a decent product; they need to get their act together!!!!!

Bought this seemingly great machine at an upscale department store with a Nespresso section. Managed to make 5 cups out of 12 capsules. The others just smashed in the machine! Nespresso said take it to the store as it was less than 14 days old. The store said send it to Nespresso. Nespresso again said that it would cost 125 dollars to fix and that it had no warranty, because it was exported(!!!!) (NO WORLD_WIDE WARRANTY???!!!!!)

So the machine COSTS 125 dollars, so it is junk.

I will look for an alternative!

I get the impression that Nespresso only offer recycling to tick some corporate sustainability box. Every time I have ordered I have asked for a recycling collection and every time they have forgotten so I have had to remind them. There is no option to email them so u have to spend ages on the phone or online chat just to re-request it. This time they failed to collect again so I have requested a collection again and yet again they have failed. The pods r extremely unenironmentally friendly but at least if they recycled them it would cancel out some.of the waste. Avoid Nespresso if u care about the environment. Get an expresso machine - coffee grounds can be composted and are 100% biodegradable and 100% less hassle, not to mention about 1000% cheaper. I wish I had never bought a Nespresso machine.

I was so impressed by customer services for Nespresso I felt it deserved comment. Having a fault on our machine, which I hasten to add we love and use daily, I contacted customer service. Over the phone I had to carry out a few simple tests with her and she felt the fault was with the milk despenser. She offered to send out a new one, plus a de-scaling kit and if this did not sort it out I was asked to call straight back so they could re-evaluate. I got the new part the next day along with de scaling kit and it has indeed solved the problem. She was very helpful and speed of replacement was faultless.

I recently placed a Nespresso capsule order using the Nespresso app, which was shipped to the wrong address (my order confirmation shows that I correctly entered my delivery address). I was then advised by a customer service representative that, although this appeared to be due to an issue with the app, Nespresso would not be reshipping my order or providing a refund because someone at the incorrect address had signed for the delivery! I was told that my options were to either:

1. hope that the delivery is returned to sender by the person who signed for it; or

2. attempt to retrieve the delivery myself from the incorrect delivery address.

This is completely unacceptable, as it is not my fault the order was shipped to the wrong address. Nespresso's customer service representatives have, to date, been thoroughly unhelpful. Very disappointing customer service.