CarShop, Swindon

We were taken out for a test drive in a car that had failed it's MOT. We had to notify the sales person it had no MOT two days before we were due to collect (they had not picked this up and I spotted it doing due diligence checks) which had we not done so we would have wasted our time and a long drive going to collect a car we could not drive.

We raised this as a concern to the Ops Manager, and their customer service department and a month later still have had no response.

Once we had bought the car, on the way home the Oil warning light came on, along with the service overdue warning, despite the car supposedly having been services 10 miles and two weeks previously. There was also a foul smell when we used the washers as the windscreen washer water was stagnant, all of which should have been picked up by the service and then the MOT. We were directed to take the car to Halfords to get checked which showed the oil level was seriously low.

So not only did they open up the possibility of prosecution for driving a vehicle with failed MOT, but they also appear to have not serviced the car correctly (or at all) and the operations manager has failed to respond to our concerns showing a clear lack of after sales care.

Selling car. Filled in online quote request accurately and got a guaranteed price of £4860. took morning off work to deliver at agreed time. To start with they had "lost" the quote and guaranteed price then offered £600 less. Seem to work on basis that you will agree as you have gone all the way down there. No apology or explanation. I drove my car home. The online quote was slightly more generous than competitors but you dont get an email confirmation you just press to book appointment so unless you take a screenshot of offer they can offer less than competitors at that point.

I note this outfit sell cars too.Personally i would not buy anything more expensive than a kettle from them. The only thing that would seem to be guaranteed is sharp practice and hassle

I bought a car from Carshop, Swindon about 4 months ago and have had serious problems with the engine ever since. The sales process was fine and apart from being sold a very expensive polish (Gardx) and a useless 1 year warranty, I was happy with the experience. However the problems started straight away - should have noticed on test drive and walked away but of course I was promised all problems would be sorted and nothing to worry about... Well, the most important thing with choosing where to buy a car is how they deal with after sales and in this case the answer is badly! I would definitely not recommend carshop and would spend a bit more going to a proper dealer in future. Having wasted countless days trying to get my car fixed and being seriously inconvenienced, they are now doing nothing about the problem, the "customer care" department and manager are not interested. So I am left with a useless car (which by the way is only a few years old and low mileage) I am going to have to waste more time taking them to court to claim back money.

Having purchased previous cars, three prior to this, we had no hesitation in returning to the CarShop Swindon. We were, as always, greeted by staff who are clearly passionate about what they do and are eager to please the customer. It took me three full days of test driving various cars and changing my mind more than once, the gentleman who served me was so patient and understanding, don't know how he managed it, thank you to him, you are a star. His knowledge of the vehicles being sold was amazing. Having read other reviews, I do not agree with the "hard sell" views that people have, we dealt with a guy who is a credit to the company and could not do enough to help, the after sales service was second to none and we will be returning once more when we change our car again. We ended up buying a car for our son too!!! The Manager clearly runs a tight ship where the priority is always customer satisfaction and the customer really does come first, thank you to him. No hesitation in recommending the CarShop Swindon to anyone. A fantastic team.

The sales guys are very polite and friendly at the beginning.

Unfortunately, they could be very rude if you don't like the car and want a discount. In my case one of the tyres was "no name" - never heard it before.

Certainly, I have to replace it if I buy the car. In addition the price was a bit high for the mileage and the age. Very bad experience overall and it left a bad taste in my mouth.

Got my car couple weeks ago .

found the car had been re sprayed on the front bumper this was not a problem but cleaning the over spray from the light went on for 2 hours with t cut .

Then after cleaning the car found very small chip in the windscreen called glass company out and they told me new windscreen needed as was repairedand badly done. contacted car shop and the don't give a ,,,, told me if I claim on my insurance the will pay the cost I have to pay but why should I go to my insurance when they sold it like this (joke) .then take car to get it checked over and no wheel brace in the car so if I get a puncture can't change the wheel called them one week after I got the car to report this then again one week later .carshop we will call you back in 15 mins that was yesterday still waiting .stay away from them they don't check the cars like they say the do the just want to sell you finance and extras that you can get for half the price online .

Went in just to have a look round, not expecting to buy anything, shortly after walking in we drove away in our new car. Three price was right the process was quick and efficient, and all members of staff we very professional and knowledgeable. Would definitely recommend.

I purchased a car a couple of months ago, but it developed a fault. When I reported it I spoke to a lady that obviously knew her stuff. Everything was explained and got my car was fixed in 2 days and no cost to me. Thank you to that lady,

If you need a car and don't really know what you want yet, why not pop over to CarShop in Swindon - dead easy to find, just up the road from the football ground = for an afternoon and look around?

I vaguely knew what I wanted - a Citroen DS5 - and a hassle free no pressure look around there revealed a great car at a great price. You'll find that one sales associate takes you under their wing, but not so closely that it feels like they are humping your leg, and will let you look and touch and drive with no direct selling at all.

I drove my new car back home within three hours of seeing it, thanks to the free 5 day insurance that CarShop provide, and the whole process was as quick and clean as my new car is.

Highly recommended.

my partner and I purchased 2 cars from car shop swindon and are very happy with both cars.excellent service couldn't do enough, on the negative side lenghthy stay 5 hours/but we are happy with our cars.