Symphony Kitchens www.symphony-group.co.uk

I bought a symphony kitchen in 2018 and have had since day one units bubbling and they keep replacing I have now refused them to be changed anymore I am going to take this further, has anyone decided to fight this? Have had symphony kitchens out twice first time they say condensation even though I have two large windows and a door and an extractor fan in my kitchen, second visit came back inclusive. Told I’m the only complaint they have had!

As part of our kitchen package with Taylor Wimpey in our new built home, we were offered an upgrade to the Symphony range, we paid the price difference thinking it will last us a long time, how wrong were we?

We moved into our new home in September 2022, since then we have had replacement cupboard doors and drawers & also contractors out (Taylor Wimpey own), who just tried to mask the issues.

The cupboards kept cracking, the front of the cupboard peeling off & bubbling at the bottom.

We have been in contact with developer (TW) who I should still have warranty with as the house is less than 2 years old. However, they refused to address the issue stating that Symphony has said it’s due to “water ingress”, Symphony has not come out to assess the issue.

I would like the company to explain how some of the kitchen cupboards doors have water ingress as no water ever touches them! Obviously this is a design flaw but symphony will not admit it.

If these units are not able to withstand a little bit of water or steam, they are obviously not up to standards or fit for purpose and definitely not worth the princely sum we paid. There are 2 people using the kitchen so it is not subjected to heavy usage.

I wish I could attach photos to show how bad the quality really is!

Symphony kitchen’s products that we have installed in our house have been replaced about 3 times now. The doors keep bubbling and warping within two weeks in some cases.

From below you can see quite a few people that have had the same issues and multiple replacements. When you discuss the matter with Symphony or the developer (Linden/Vistry) they make it sound like it’s never happened to anyone else before. We have had independent inspection providing us with confident analysis that the issues are manufacturer of defects and some caused in transportation.

Very poor product, and poor and untrustworthy service from both Symphony and Liden/Vistry. They use any excuse possible.

Our kitchen was supplied in a new Redrow home. Shoddy and cheap. Plus despite the house only a year old the side panel is coming away. Both Redrow and Symphony have said it is not in warranty plus Symphony has said……. Regarding the query raised, looking at the image provided the panel has blown due to moisture ingress. Moisture ingress isn’t a warranty defect and therefor the works would be chargeable. So do not was your floor!!!! There is absolutely nothing good about this kitchen

Surprise, surprise the supposed 'protective coating' failed and yet again, after just eight months, the laminate on our kitchen cupboards is warping and bubbling for a fourth time. We were the happy recipients of a visit from yet another symphony employee whose first interaction with us was to tell us nobody else has experienced this problem.How can that be true when there are multiple reviews that detail the EXACT issue we have had with both our specific kitchen range (Cranbrook) and shaker style ranges in general? There are many reviews below which also detail having to have multiple replacements at great inconvenience.How can this company, in good faith, still refuse to accept that there is an issue with the shaker style ranges laminate ranges? It is so disappointing and frankly obvious.Like other reviews here mention, we were also told in person by another symphony employee that the kitchen isn't designed for 'steamy or hot environments’.We only ever use a slightly damp cloth on the frontages which means we can't clean it properly which doesn't sit well with me as we have two dogs and two young children. However even with the most minimum cleaning it still cannot cope with its actual purpose, to be a kitchen.I cannot express strongly enough to not buy from this company. Our latest visit from them was just a few weeks after my Mum passed away and their attitude towards us as well as having to once again fight for a replacement that’s fit for purpose has made an unbearable time even harder and more stressful.They haven’t acknowledged the stress and upheaval that we’ve gone through and instead have focused on trying to find a way to blame this issue on us which is very distressing.NOV'21:Sadly, we have not received the same standard of service as the other reviews. Our kitchen (Cranbrook) range has been replaced three times now (once partially and twice full cabinetry) due to issues with warping and faults. Having read over reviews, this is not a new issue.Despite very careful cleaning, it has lasted months each time. Not only is this incredibly wasteful, it is a hassle for two working parents and not what I expected from a brand new kitchen. We have now been told that this has been treated with a water repellent coating but we are not completely convinced it’s going to last.The first fix of the kitchen was very shoddy with misaligned units and gaps under the worktops. Our most recent refit, the fitters did a much neater job and changed some aspects to improve the look. They were unable to complete all of it due to the shoddy fit the first time it was done.Unfortunately, although their finish was much better and they appeared very friendly and likeable, we have since found out they reported incorrect information to our new build company. They reported that we used bleach to clean (we don’t have any) and said our home was filthy (which doesn’t make sense really but has caused a great deal of distress to me especially as I take a lot of pride in our home!). I think it is disgraceful to speak about customers in this way and I would never ever purchase anything from this company again nor would I recommend them. The kitchen range we have appears to be cheaply made, poor quality and our customer service experience has been poor.

We bought a Symphony kitchen 3 years ago and were very pleased, but now a fault has developed with one door and they don't want to know. They won't deal with me (a customer), or our supplier (who no longer has a Symphony account - wonder why!) and the local rep ignores everyone. Customer beware!

Bought a symphony kitchen through an independent kitchen company in July 2020. Within a few months I noticed a cupboard & 2 drawer fronts were warping. I contacted the kitchen company I bought it from & sent photosthey were very helpful & spoke to Symphony about my issue. Because of covid they did not come out to look but said I probably had a damp kitchen & this was the cause! They did agreed to replace the damaged fronts free of charge. However I have now in the last few days noticed another cupboard front is warping! The quaility of these kitchens is appalling. I now have to wipe down every cupboard every time someone goes into the kitchen in case a drop of water has got on them.

These kitchens are not fit for purpose.

We purchased a symphony kitchen one year ago. The cupboards have split and swelled. Very poor quality. The whole kitchen requires replacing just after one year. We paid £4667.00 plus worktops at £923 and £3000 for fitting. Do not purchase a symphony kitchen.

I have the Cranbrook (shaker style) kitchen from Symphony as part of a new build that we bought 18 months ago. We were given no specific instructions as to the care of the kitchen so once a week, the cupboards are wiped down with a damp cloth.

However, these kitchens cannot deal with even the smallest amount of moisture - not from a damp cloth, accidental spill down the door when you're washing up even if it is wiped up straight away, any steam (so have your kettle in the middle of the kitchen floor if like us, your power points are only underneath cupboards...), dont cook with the windows closed, try not to boil anything in case a tiny bit of steam gets near the cupboards..... absolutely NO moisture which, in a kitchen, is pretty difficult.

One wipe down a week with a soft, damp cloth has left mdf exposed along the grooves and the board swelling. This is on every single door. The quality is APALLING for a kitchen. Who makes cupboards that cannot tolerate a hint of moisure? I have always had Howdens and have never had this issue.

Horrible, cheap cupboard doors. Save a bit more and go for something superior to these pieces of tat.

If I could give no stars I would.

This company is an absolute disgrace and how they are still trading is beyond me. I moved into a new build taylor wimpey home in glasgow in nine 2018. Looking forward to a dream move into our home. It has been anything but, more like a nightmare. I am now about to have the same range of units replaced for the 4th time in 18 months and it has caused me and my family nothing but stress, not to mention waste months of our time. Having to take days off work to have fitters come to replace their unfit for purpose units again and again. And even at that they still managed to mess up how many doors were needed on one occasion. I am now at the stage where if this is not resolved amicably I will be contacting my lawyer and have already contacted the local media about this and also my local mp. Steer well clear of them. I would not wish this experience we have had on anyone.