Molly Maid Domestic Cleaning Services www.mollymaid.co.uk

I had to give up my job of 30 years to become a carer for my mum who had cancer as time went on my mother passed and I was hopefully going back to my job to be told my job no longer avaliable which I think is terrible yet they welcome somebody bk after 14 years just shows you a certain branch of molly maid in sw London has there favourites and now I've got mental health problems thanks to a certain manager who treats her staff not the same .

Management are shocking to the point of making girls work far to hard fir not enough wages I find this very disgusting no going in tge right direction price are shocking an management has the worst attitude to people not a friend key helpful person at all

Complaining about a particular cleaner in the Gerrards cross area, blonde lady with a severe acne issue. This individual was in a molly maid car and was beating her dog, when confronted she got extremely aggressive and threatened us. This individual smelt of alcohol and is an extremely bad representation of the company " molly maid"

I advise the company to investigate this employee and sort this issue out asap.

I am writing this review on behalf of my 74 year old mother. She has been using Molly Maid for years and they have been taking advantage of her for years but she is too nice to say anything. They claim to charge a premium for the service to allow for flexibility. I’m not sure if the flexibility is right when it is for the cleaners to come when they like at any time and any day. Sometimes they don’t even come each week. It is completely adhoc. My mum has to make sure the smallest clutter is removed otherwise they clean around the objects and can’t even be bothered to lift them up. For this “premium” service my mum pays £70 for two people to come and “clean” for 45mins!!!! Absolutely shameful. I use a cleaning service myself and they charge £50 for one person to come for 3 hours and at least they move small objects like books and magazines!

Paid a first class ticket to fly in the hold of a low cost!! So disappointing. First clean was £200 and result was appalling.

Cleaners consistently arriving late, breaking things, missing very obvious things (like food on the floor next to my baby high chair!!), disturbing my husband on work calls and so on (all of this in 3 visits only!). All topped with an attitude. Manager not even interested to know why we decided to stop our contract...

After not keeping up with my house work I treated myself to a full spring clean. Lady came round and quoted me £415 for a full spring clean top to bottom and kitchen cupboards all cleaned

I left the cleaners to it and returned end of day

No kitchen cupboards cleaned, no cooker hood cleaned, broken bed, dead flies on window sill, dust and cobwebs remaining, mirrors and windows smeared and a lot more

After a complaint I was told they would return but I waited and they did not come

I was then told I liared about the broken bed and should have paid more for the clean and they attempted parts of the clean had been missed

I asked for a refund and was offered £100

Totally disappointed and added to my stress instead of taking it away

Will ever use or recommend again for a company that told me they were a premium service

Shocking service

A Molly Maid driver pulled out in front of me in Hale, Cheshire. I had to emergency stop. They then gave me the finger. Why would you let a company who employees people behaving like that (in a branded vehicle) near anything you cared about? Don't do it.

We wanted to book Molly Maid’s for regular weekly cleaning, as part of this they say they cannot provide you with an hourly rate and that they will need to carry out an initial “thorough” clean of your flat in advance. They took an initial £100 deposit for this and state that if the work is much more than this then they will charge further money. When the time came they charged an extra £100 due to a lot of cat fur etc. – which was fine.

I phoned to complain after the cleaners had left and I had a chance to look over the work, they said they would send maids back and refund me £40. This was arranged for Tuesday and they said they would contact me on Monday with a time. Monday came – no call. I contact them and they told me they would let me know a time. Tuesday came – no call.

Honestly a total rip off and completely incompetent office staff, who before they try and defend themselves by sending maids to remedy poor work and having several failed attempts at entry I will give you background to the situation.

I had to organize a dentist appointment over my lunch break on Tuesday and assumed they were no longer coming as there had been no communication regarding a time. Then just before I need to leave for my appointment I get a text saying they’ll be at my flat in 10 minutes. I had to refuse as I now had an appointment.

It was arranged that they would return on Friday, initially I had a meeting in the morning so I said after 12PM. On Thursday morning my meeting was changed, I gave them more than 24 hours’ notice to make them aware to come any time accept 1-2PM. At 12:59 I get a call on Friday saying they are outside, I said I cannot let them in – I have a meeting, have no time to go over the poor areas with them and can’t have noise whilst I am in an online meeting. They then say they will have to reschedule AGAIN.

I then had to spend this time in my meeting distracted to explain to the office that I couldn’t let the maids in to which I received the following responses.

1. “Many failed attempts and refusal of entry”

2. “Clearly finished my meeting as I had time to communicate”

3. “We were only asking for a little lee-way”

If they had even given me one call ahead of time I would have been able to explain the situation, I was not finished my meeting but had to text back and forth to say I couldn’t let them in as I couldn’t have noise. Also, as it was remedy work I needed time to explain the exact areas as I was told it wouldn’t be another full clean. A little lee-way was complete inconvenience for me, I had arranged to work from home to accommodate then and was available every other hour of the day, my paranoia feels like they did all of this deliberately so that I couldn’t get my money back.

Unless you are someone who stays inside all day and has money to burn then this company is not for you, you also need to be blind to ignore the rushed work that is done for the price of £200 for 3 cleaners who spent 1 hour cleaning and somehow light bulbs were still dusty, dust balls and cat fur still in corners, radiators still dusty, picture frames still dusty, stains still on floors, ovens not properly cleaned even though this was an additional £30 charge.

Please for your sanity do not give this company and give them your money. They now have £160, which they took for an hour clean when the place wasn’t even properly hoovered or mopped let alone dusted and “thoroughly cleaned”.

They then blocked my mobile and refused to answer their landline – guess I’ll never see that money again.

Cobwebs not cleaned windows untouched curtains rails not cleaned when asked to clean i was told they don’t go that hight i paid a small fortune for a end of tenancy clean but they left kitchen sticky unclean behind radiators i still have dust this all despite agreeing in writing. i would not recommend them. I have all the proof of bad service and what was agreed. Do not waste your money with Molly Maid employ private cleaner and pay them good money they do a better job. I’m doing this now having had bad experience with molly maid. I should have just thrown the money in the bin. Service was a total waste

I paid £250 for half day deep clean thats 3 hours in this companies rules. one bedroom included. Items left undusted,items left untidily placed back .step ladder left in lounge instead of being placed where they got them. big cobweb from light fitting. LEFT PREMSES before 3 hours expired and without the opportunity to check out their work and put right the oversights. would never recommend this company on account of this. In fairness the company offered to sent the two staff back to make good but I declined, they do not offer part refund policy.the ladies were pleasant. since I did not have a home visit, I had no idea what level or standard to expect of deep clean of kitchen bathroom living room bedroom and hallway.by two people. It was a lot of money for 2.15hrs, not value for money in my opinion