Extra Windows www.extrawindows.co.uk

DO NOT TOUCH THIS COMPANY. Even before lockdown unable to fulfil Contract as they dont have workforce in place to undertake the groundwork and build on a small rear extension. Even though they will tell you that they have their own build teams. They use subcontractors. DO NOT HAND OVER DEPOSIT. Agreed to return deposit verbally as no work undertaken other than initial survey then refused. TOTALLY UNACCEPTABLE. £2000 for nothing

I have used extra windows for work at various properties over a number of years and have without exception always been very impressed with the quality of the products provided. The prices are reasonable and the service provided by the company is good . I will certainly continue to use extra as the need arises in the future.

Had my windows installed in East London Area by these guys about 5 years ago. I went with them because they gave me a 15 year guarantee so thought it was worth it for peace of mind.

When cleaning the windows a few months later, I noticed gaps in the silicone around the window. I contacted them and they sent an engineer who put silicone over the old silicone which came off when I cleaned again. Contacted them again but was told that they cannot help as it's been over 5 years (what happened to the 15 year guarantee?). I have water coming in the gaps and they don't care. I even asked them to send me the materials and I would rectify the problems myself if they were to busy. Still not willing to help.

Windows in bedrooms have major issues as hinges not strong enough to withstand weight of window (poor design by salesman). Have asked for these to be changed to heavy duty ones but still they just spin me a line.

I reviewed them a while back on here but they contacted the customer service team at review centre and had my review removed. Please do not remove my review without speaking to me first! I can provide proof of purchase if you want (just contact me)

I am hoping perhaps they may still have a heat and come and fix my problems in which case I would be happy to give them a better review.

So use them if you like but beware when things go wrong.

Extra windows fitted bi-fold doors that didn't lock, couldn't shut, the wrong colour glass, handles and hinges. High threshold when we asked for a flush one. Patio doors didn't lock properly either and windows had gaps in them. Yes bet u can't believe this but I am not making it up, we took them to court and won but guess what, now they are refusing to pay court costs. It couldn't have got any worse. For over two years this has been going on so beware if you are going to use them.

Top service from start to finish. The sales person was very knowledgable and helpful. When the two men came to fit the windows, they were very hardworking, friendly and polite. They had to come back extra days due to other building work that was ongoing. This they did not grumble about or complain. Once such occasion there was no power as the builder had blown the one and only fuse. But the Extra Windows men just got on with their job. Paperwork came soon after the windows were installed which was reassuring. My new home now looks a lot better, the rooms look brighter and tidier. All my visitors comment on how great the windows make the place look.

We were dreading double glazing being fitted because of the usual horror stories. We had 3 companies quote and Extra Windows were about the same price as the other companies. We chose them because we were invited to view another customers windows, this customer was was very happy with the result and the fact that Extra Windows came straight back to fix a problem. We had two fitters, who were obviously very experienced. They were considerate of our needs always professional on site. We had a couple of issues after payment and they came back to sort out the problems within two days.