Royvon Boarding & Dog Training Kennels, Surrey, England

To say my GSD was a handful, would have been an understatement even after many hours of training with other so say trainers, he has come on leaps and bounds with this trainer, Still not finished but definitely improving. Would recommend Royvon to anybody, everyone there seems to be true dog lovers, exactly what you need when leaving your furry friend for days or weeks at a time.

OVER 40 years experience with German Shepherds I was told, booked my 3 GSD's in for the 3 week training program mainly for the pup to learn some manners when out on the lead with her mum and dad. My boy had to come home as he was ill and had lost over 2 kg's of weight before they told us. Another of my dogs escaped her kennel and the compound and spent the day running around Scilly Isles Esher in and out of the traffic. Can't say that any training was given to any of them.

Our dog was enrolled on a 3 week behavioural modification programme to help him become more relaxed and deal with noisy busy traffic, crowds of people and bicycles.

We were advised that his training would start within 2/3 days as this would also help him to settle and bond with trainers, that he would be taken offsite to experience the areas that made him stressed/anxious.

We were mislead from the start as he was not taken out of the compound for the first 2 weeks, this was due they said because he was still bonding with the trainers.

He was finally taken offsite on a couple occasions to a very small village with very little traffic and 2/3 people walking along, and not the busy environments we were assured he would experience.

BUT these offsite visits only happened after we raised our concerns and complained.

When we went for the 2 hour handover which was supposed to include showing us how to handle him in in the areas that stressed him out we were taken to the same small village which consisted of 4 people and lots of parked cars and very little moving traffic, and this only lasted for approximately 3o minutes.

After assessing our dog for a week it was very clear he had not had any real training and his ability to deal with his problem areas and stress had not changed.

I complained about the results of the 3 weeks but was met with stories and disingenuous response`s which was mainly from the operations manager and the chief executive of Royvon who seem to have a script that they both stick to and just continue to repeat the same mantra when ever i asked them to provide a detailed response to my questions.

Because of the chief executives negative and dismissive replies we had our dog assessed by a different fully qualified trainer who had bonded with him within a couple of hours and actually started working with him, by the end of the day after 3x 30 minute sessions our dog was walking by and with bicycles without showing any stress or anxiety.

I informed Royvon Chief executive of our experience with new trainer but they were dismissive and would still not provide any detailed answers to my questions, but continued to quote me the same mantra every time, that we should complete the two follow up sessions which consisted of 2 hours per month for 2 months.

However due to the extremely poor results we had experienced I asked them to provide details of what the 2 hours would consists of but they would NOT.

I have been in contact with other customers of ROYVON DOG TRAINING who had very similar experiences and some where there pets were returned quite

ILL, and also received very dismissive responses to there concerns and worries about there pets.

PLEASE STAY AWAY FROM THIS COMPANY THEY ARE ONLY AFTER YOUR MONEY.

They do not care about the welfare of the dogs that stay with them and the so called training they provide is very poor if not non existent.

For your pets and your benefit please look in depth at the various review sites as the poor ones always seem to be way down the lists.

BE WARNED.

I was very nervous leaving our 5 1/2yr old Staffie who is totally attached to me on her own in a new environment and with strangers for 3 weeks. But I needn't have worried. I received videos and photos whilst away and we exchanged very reassuring e-mails with her trainer. My dog looked very happy. 

It was obvious that her allocated trainer liked her and her eyes were totally fixed on him. She bonded with him straight away. He knew exactly how to read and react to her. When I saw the first video, it gave me peace of mind. I knew she was in good hands. 

Her trainer's expertise, the results of her training and the extensive clarity of handover was outstanding. And my Staffie loves him and always loves going off with him.

Initially, I was looking for board only when I found Royvon on the web. It was a long sought opportunity to train her properly. She was trained with another company before which was absolute rubbish and made my dog worse.

This is now my dog's home from home and I would not leave her anywhere else even though it is a long drive from our home. She knows a lot of staff now and they know her.

She has been boarded and trained in Surrey quite a few times.

Thank you Royvon.

Our dogs always come back happy and looking well cared for from Royvon. The training refreshers are also noticeable when they come home. We love the fact we get pictures daily to see first hand that our dogs are out and about and clearly enjoying the play sessions. The staff are all lovely and our tow dogs seem to have a favourite in Jake at the moment!! Definitely recommend this place!

We went away for just over two weeks. Our dog had a couple of problems one which was with other dogs. So we thought logically about where to put our dog whilst we were away and we thought a behaviour medication programme would be good, he will get training and be able to interact with other dogs for the duration. Well, we regret it deeply. The walking methods royvon use were with slip collar which seriously hurt our dogs throat and he had no voice, he couldn’t bank for weeks after getting back home. Although when we were away we saw our dog playing with other dogs, which was a relief at the time as we thought he didn’t like them, he’s now petrified of people, strangers. We noticed this within a week or so of getting back when he tried to bite a family member who came round to visit us. WE thought maybe a one off until it happened again to one of our friends. The fear and anxiety was so upsetting to see. We then contacted a trainer and we were on a 6 week course which didn’t really help too much and he recommended seeing a behaviourist, so our next point of call was a behaviourist, she did a full history on our dog and we told her everything on the first consultation. We had videos of our dog before the behaviour modification programme at Royvon and after and she was shocked and felt very sorry for our dog as she can see his stress levels were through the roof. So the past few months we have changed our dogs diet, had to give him supplements to try and reduce his stress levels. For the past few months the behaviourist has been at the end of each email / call and has attended 5-6 times to do follow ups and she feels we can continue with her (which is pretty pricey) but the progress is going to be very slow as we cant even get past basics to begin the real training. So here we are, we’ve been referred again to a ‘Vet behaviourist’ as she is a vet as well, she’ll be able to give medication / assistance to help our dog get some of his life back. This is not going to be a quick fix, it’s been a year of training and money spent on professionals. It’s been a stressful year for us and our pet, financially crippling with £1500 spent on Royvons behaviour modification programme’ over £400 on the behaviourist and another £500 + on the vet behaviourist, we didn’t think he’s need so much help otherwise we’d of claimed on his insurance some time ago. We’re now going through his insurance with the vet behaviourist which is a relief and we hope she is the right person for the job. It’s not been easy, we have had to change our lives a lot, we are now expecting our first child in a couple of months and we pray we don’t have to do the unthinkable. DON’T put your dog on this programme, I believe you’ll regret it. The programme did nothing and is a waste of money, all it did for us was create aggression. We think if we had put him in kennels it would have been £10-15 per day and he’d of still got to play with the dogs etc. I don’t think positive reinforcement was used as we have had 3 professional tell us that it’s rare dogs actually go to jump up and bite someone unless provoked in such manor which shouldn’t of happened.

Blue has returned home from his stay at Royvon working with Rhona the trainer matched to him, we have both taken Blue out for a walk and have to say the change has been amazing so far, we are doing as you said and treating the good behaviour and not the bad and he has not once tried to bite my arm or the lead! we are working on people coming into the house which is a work in progress as he does tend to hear them coming before us and then barks and gets excited so we have now put a lead and treats by the front door and explain to anyone there that our dog is in training! will keep you updated but again thank you for your hard work and looking after my baby cos I could see he thought a lot of you, we are continuing all that had been put in place and would highly recommend this place.

Before taking our chocolate labrador Reggie to Royvon in Surrey for their behavioural modification programme. He was sometimes agressive towards other dogs, extremely bad on the lead, and completely unresponsive when around or near other dogs. Of course we were initially nervous about leaving him for three weeks and knew we would miss and worry about him, but having the daily photo updates, some video clips of his progress, alongside weekly training updates was all the reasurance we needed. Reggie unfortunately had a bad time last year and was badly attacked by a shepherd cross and was also hit by a car on a walk with a friend. Having several brakes in his back leg meant he was refined to a room for 3 months and was unable to go on walks or interact with other dogs due to his external brace - this was the beginning of all his problems. Having a particularly bad fear of german shepherds and also being protective over his leg, the trainers at royvon focused the training around these areas. Reggie now walks very well on the lead, has been extremely responsive and more importanlty is much more relaxed around other big dogs. On our first walk back home reggie was able to interact with a shepard positively and calmy and even ended up playing with him - which i literally could not believe. I could not recommend Royvon enough, the staff are extremely professional and friendly - the facility is great opporunity for dogs to learn and socialise. A special thanks to Nake and Ross who both worked with Reggie. The difference in him is huge, also very much appreciating being taught how to handle him appropriately. Thanks again we are very pleased!!

Diesel has been boarding at Royvon Surrey since he was 10 Months old. He has always been happy to go and always comes home happy and healthy. During his recent stay Diesel needed to see the vet due to a couple of minor medical issues which he also suffers with at home. We was informed of this immediately and kept up to date daily on how Diesel was doing. We was extremely happy with the care Diesel received and loved seeing all the daily photos on Facebook. Thank you to all the staff who cared and looked after him,and especially to man who kept us updated on Diesels welfare.

found the staff very pleasant and the young lady that trained my dog was excellent