Scrivens - www.scrivens.com

I'm disgusted with the way Scrivens in Wimborne has treated my father, they supplied substandard frames that were coming apart in a matter of weeks, and although they replaced them the same defect occured also within weeks, but although they volunteered another pair of the same shoddy own brand frames they refused and are refusing to refund the cost of the glasses as they say the lenses are ok, even though they clearly can't be used without the frames and we don't believe the frames are even adequate... they have been nothing but obtuse, rude, disrespectful and negligent and I would strongly encourage everyone to go elsewhere for their eyecare unless they are going to be happy with broken glasses... they've dragged this out so long they now say the guarentee has expired anyway.

I have been a customer of your Sutton Coldfield Branch for some years, I used to live in Four Oaks but moved to a new home in Amington Tamworth. Some months ago when I visited your branch to enquire if I could move to your Ankerside branch in Tamworth?

I visited the branch some months ago to arrange to transfer. On entering the branch I was made to feel as though uncomfortable. I was polite and explained that I was a customer but based in Sutton Coldfield and wished to move my account more locally.

You know I am glad I left and stayed with Sutton Coldfield Branch! I am retired but I was a retail manager for fourteen years and I recognise good customer care and thoroughly accept how hard your staff work and promoting an excellent shop window for their company as they do in Sutton Coldfield.

I have no need to mention who the staff were on duty this morning at 10:12 Wednesday 20/12/2023 - They were totally professional, welcoming and spent time resolving my problem with my hearing aids. I can only commend their excellent service. It is and has always been, a pleasure to visit this branch!!

I would hope that the two and their new starter are made aware of my comments and I thank them whole heartedly.

I worked for West Midlands Police for 25 years as a Police Trainer and travelled the World in the British Merchant Navy. Prior to retirement I was an Associate Lecturer at Birmingham Metropolitan College.

Praise where it is due and these three professionals are worthy of it this morning.

My local opticians which I've been going to for years was taken over by Scrivens and it's the worst thing that ever happened. I have a yearly eye test due to my dad having gluecoma and I had the same optician for years but now I get a different one every time I go. An eye test used to be half an hour but now it's 10 minutes and not half the things I've been used to having in the test. I was told I had signs of cataracts coming and needed dark glasses so I paid £400 for transition glasses.A couple of weeks ago I had a problem with my left eye. I asked if they could see me but said no I'd got to ring the eye clinic at the hospital. I did and they told me I couldn't self refer and needed my optician to see me and refer me if needed. They didn't know why Scrivens had told me to ring them. I got an emergency appointment with an independent optician 3 days later. He was fantastic. He thoroughly checked both eyes even though I only gone for the sore left eye. Seem I've had something in it and it's taken a small chunk out of my eyeball. Luck as it it has started healing but I needed drops. And guess what??? There are no signs of cataracts. Needless to say I'm going to be moving to this opticians now. Scrivens....poor quality eye test. Shame on you

Very poor customer experience.

Appointment started late, staff mightily unconcerned. New prescription needed, so we were rushed off to view frames. Optician 'forgot' to sign NHS voucher when we decided to look elsewhere. Staff and manager refused to get the form signed at our request, and optician had to be challenged in consulting room. Unprofessional and ridiculous.

I visited Scrivens in Southgate, N14 for an eye and contact lens test. At the end of the visit they told me my sight had changed slightly and that they would like me to trial some new contact lenses which they did not have in stock so had to order, in the meantime they could give me some close to see how I got on with these. I never received a call to confirm actual trial lenses had arrived. I called them and they said they forgot to order. When they arrived they were the same as the first trial they gave me. Told me that was the right prescription! how could it be it was what they had in stock!.. My experience when down hill from here with them telling me I was lucky to have two set of lens to trial and no apology for any of their errors. I complained to customer service which was a total waste of my time. I was not able to get a refund and the company has a no refund policy. Best keep away...

I visited Scrivens, Sevenoaks. Very quiet in there which surprised me as all other optitions busy. I went primarily as I was experiencing difficult with distances at night whilst driving. This was completely ignored and told my vision was'okay'. I already wear glasses for reading/computer work and have done for many years. They tested my eyes and the prescription turned out to be exactly the same as my previous one, but was not advised of this. I did get new specs from them as liked the frames but have to say they are not ideal. I was not advised I needed distance glasses, but was advised I needed further investigation by an opthalmologist due to pressure behind one eye. On visiting the opthalmologist some three weeks later, there was no pressure behind the eye but I do need distance glasses. I had to pay for a further eye test to determine the strength of glasses needed for driving. Luckily the opthalmologist worked for a very good opticians and an in depth examination of both eyes was carried out where in fact there is a problem with my optical nerve. I now have my distance glasses with anti-reflective coating and they are great and my night driving feels safer. I have complained to Scrivens, their customer service leaves a lot to be desired and even after a conversation with the area manager this has not been resolved. A written apology would have been good but not even that. The worse opticians I have ever visited. The testing optician was not very thorough and only had my field test when collecting my glasses! What good would it have been then? DO NO I repeat DO NOT use Scrivens - any branch as you will not get the correct service.

have used scrivens for over ten years taking my children when younger. Not brilliant but not bad service the contact lense optician excellent the reason why i stayed. Not any more ordered glasses 2nd January told i would have them within the week STILL WAITING, having lost my previous glasses this a very big inconvience very tired eyes. Phoned branch three times even spoke to the manager, very help full but no conclusion i'm now moving mine and my childrens contact lens account some where else. Please do not use this company being with out glasses is a nightmare.

Had eye test at scrivens Harrow rd w9,told them i cant wear glasses because of titanium allergy,gives me a rash,they still try a sell me a set of frames,had 2 week trial of contact lenses,been there 4 times now, cost £40 and ive got no lenses,every time ive been there they ask me to take lenses out so they can check my eyes,they leave me with no lenses to go home with which makes it difficult crossing the road half blind.healthcare proffessionals LOL.SPECSAVERS B TEAM.

Wanted me to pay over £300 pounds for two pairs of glasses for my son who's a student may I add one pair of frames was £65 and the other £19 they told me they had an offer on buy one pair of glasses get the second half price brilliant I thought how wrong was I,priced everything up "the total is £325"asked if they were sure the price was right yes everything's right so they wanted £250 pounds for lenses!!!!ended up only getting 1 pair of glasses at just over £100 still can't work out how they got to the original £325!still waiting for glasses nearly two weeks later!!!!since been on the Internet and can get two pairs of designer frame glasses for £160!!! Never in my life will I step foot in a scrivens opticians again once I've collected my sons glasses!!!

Sheldon Branch

Recently had trouble with new varifocals, Branch Manageress could not have been more helpfull, professional and very interested in solving my problems. She called on many areas of expertise with her organisation. I visited many times and each time was greeted with a smile and full attention paid. My prescription is high and had been increased again so it took a while and many adjustments. Could not of managed without her support and total dedication to fixing my problem. Thank you