Thomas Sabo Charms

Purchased a pair of 925 sterling silver with rose gold plating (cost USD100) which turned into a dark bluish-black hue in less than 3 months of wear!

Have had cheaper and yet better quality sterling silver earring bought at pop-up stalls/flea market. Hugely disappointed with Thomas Sabo's poor quality jewellery.

I want to make clear that I like the merchandise, however, my experience with their customer service and aftercare is terrible. I purchased 5 items from their Swiss boutique in early November. When I returned home to the US I found the exact same items on their online store for substantially less. Not on sale mind you, just a lower price on each item...more than $200 Swiss Francs difference. I made their customer service department aware of this. The initial reaction was “sorry, we don’t have control over what our boutiques up charge”. When I told them I would pursue other options like reviews, returns etc, they seemed to take me seriously. After 10 days of waiting for them to find a resolution, they finally came back with an offer of a $20 gift card! Wait, what??? $20? I was overcharged $220 and they offer a $20 gift card? Mind you I bought 5 items for my wife and myself...would be a loyal client going forward and gladly purchase more items...After this experience I will never step foot in their store in person nor online.

The incredible lack of caring or taking any responsibility is incredible to me...especially in these days of boutiques going out of business...you would think they would care...clearly not...next step is to charge back on my credit card and return all 5 items.

Just completely disheartened!

I have had a Thomas Sabo charm bracelet for 2-3 years, intending to put 13 charms on it,only ever getting up to 9. I have had several (charm) clasps break and lost x 2 charms altogether, so instead of buying new charms to complete it , I was actually only ever buying replacement ones. I now find the clasp has broken on the bracelet itself. Whilst this range isn't the most expensive on the market, it certainly isn't the cheapest either. I have now given up collecting Thomas Sabo charms and do not intend to replace the bracelet. My family and I would not purchase from this range again -- please avoid doing so --very poor quality for the money.

I cannot speak highly enough of the heart pendant and chain I have. It was a gift, and unfortunately a link broke. The staff immediately apologised, and replaced it,giving me same high quality service and reminding me to come back for free cleaning. It was at the Highcross Leicester branch. Fabulous professional service. Thankyou

Every single piece of silver I have purchased from Thomas Sabo has lost it's colour and turn yellow almost instantly, the quality is shockingly poor in literally EVERYTHING They made, not forgetting to mention either how OVERPRICED they are.

Please don't even consider buying the elastic bracelets because they will also break over and over and OVER again, and most of them cost between £100-£300.

Is just not worth it in any sense.

I have a charm bracelet from my sisters. Recently I was bought a green clover charm by my girlfriend. It wasn't cheap and I felt extremely sentimental about it. At some point the charm has obviously broken and come off the bracelet, despite the fact that at no point had I knocked it or anything similar which would have caused that. This was extremely distressing and I spent a lot of time looking for it. I had my family and friends over at the time and our time together was ruined by the upset of this.

To make up for it, she bought me another one, which I just looked at and the pearl has disappeared. I am now again spending my Sunday evening in tears. Only buy these if you don't have any sentimental value to gifts.

Just received my charm. I am very pleased with the quality and fast delivery and also the lovely gift box that came with it

I purchased online a man's bracelet with engraving as a gift at a cost of £125. The bracelet arrived in a presentation box but was too small. I was disappointed in the quality as the bead are just strung together with elastic, so poor value for the moeny. Anyway, to get it enlarged (as they couldn't replace due to the engraving) I had to pay additional £14.95 to send it back to Germany (they cannot do altertions in UK for some reason). It took 4 weeks to receive it back - only to find they had returned it in a plastic bag without the original gift box!! I was furious! Now after spending more time on phone to get this sorted, I now have to wait for a gift box to be sent to me - yet more delay!! I am appalled. To return a bracelet just in a plastic bag is beyond poor service! Never ever buying from this company again. Stay well clear of them!

I am not giving this review any STARS at all - Thomas Sabo is a load of bull - Expensive charms - I bought myself the bracelet and started to collect my charms - the penguin clasp broke within a week - shop repaired the clasp - now the penguins white chest enamel has fallen off and the black is falling off too - I went to the local Thomas Sabo shop in Cabot Circus today to be told that it was normal wear and tear - only 8 months old for goodness sakes...... My heart charm is also loosing its red enamel and I have had to remove my butterfly as it gets caught in everything - I am now going over to PANDORA with pleasure.

Bought the above charm for my football mad daughter. Charm is very good quality as expected from Thomas Sabo - but equally pleased with Joshua James discount offered, packaging and speed of delivery