AX Paris

I ordered a dress via Klana so I could pay over 3 months but I had to send my item back - I had already paid one months fee. I was aware that I had to pay the return postage so was expecting 2/3s of my monthly payment back as a refund , however when I was notified that AX Paris had received my returns and my refund had been processed I was shocked to find that I wasn’t getting the 2/3s back but only a 1/3 . There was no breakdown of how they get their figures which I think by law every company has a right to show .Very disappointed on how they process their returns in fact I just think it’s diabolical , I won’t be using this company again as most companies offer free postage . I just think it’s a sham.

Returned a dress and it was received at ax paris on 3rd March 2023...Still no refund ..have emailed been told to.wait 15 working days! Returned a parcel to shein last week refund in 2 days? Absolutely ridiculous customer service

I would put zero if I could. This is an awful company to deal with for online shopping.

I ordered a longline gilet, I checked the sizing online. The item came and it was too small & not the size indicated, they have sizing issues for starters. Then, they charge you for delivery, which matches other online retailers, BUT they charge you for shipping back at quite a cost via the post office AND for shipping another item to replace, should you choose to order another size ( which, of course, I didn't) I have spent almost £10 in shipping and have no item of clothing !!! It's not the way other retailers do it. When I approached customer services, they regurgitate the same message and showed no customer care whatsoever. Please don't buy from them or you just may be well out of pocket like me.

Worst company to deal with. The director made me feel uncomfortable. None of the staff smile and look so unhappy working there. See for yourself.

AVOID!!!!! NO CUSTOMER SERVICE!!!! I ordered a jumpsuit to wear for my sons christening and when it arrived it looked a totally different pattern and colour than on the website. I would never have ordered it if it had been pictured correctly and not filtered to the extreme as I now know it has. I contacted the company 3 weeks ago to try to arrange a refund as you have to pay to return items - which I am not happy to do since the item is pictured falsely. It took over a week for someone to get back to me and the advisor clearly did not read my email at all and sent me a standard response about waiting for a refund (despite my email stating I had not returned the item yet). In 3 weeks I have received 2 emails from them, neither of which actually addressed my problem. I am now receiving absolutely zero communication from them, they simply do not reply to emails. I will never ever use this company again and will do my utmost to try to get my friends and family to avoid them. I am so disappointed and frustrated at the whole nightmare.

I ordered a dress from this company, and didn’t suit me so I sent back. I understand £3.95 of the order doesn’t get refunded to cover the cost of the return which is fine. But they’ve kept more of my money from the order and have no explanation as to why. Worst customer service ever, and they don’t respond to any emails. Girls please don’t buy from here, worst experience of online shopping ever

Wrong item sent then refused to pay my postage back even though it was their error not mine. Wont reply to emails. Absolutely disgusting service happy to take your money and not give it back. Im left paying postage for their mistake will never shop at ax paris again

A company I thought I could trust.!I returned 3 dresses the day I actually got them as I didn’t like the fit. No refund has been given. I have proof of postage and yet no one has responded to any of my whisks and I have been sending an snail each day.

Feel betrayed.

I ordered a dress on 01/08/20 and returned it as it didn’t fit , I ordered through laybuy and still had to pay until refund was issued . It’s now been more than 30 days you can’t speak to anyone it’s all automated emails saying the same thing. If you look on trust pilot so many people still haven’t recieved their refunds it’s a disgrace and this company shouldn’t be allowed to trade , people are losing their jobs because of covid 19 and these people are keeping their hard earned money it’s not right AVOID THIS COMPANY at all costs if you want to keep your money

Sent my items back thinking I will get a refund instead I received a gift card. Only noticed now that it had an expiry date despite the fact that I was never going to shop here again after the bad customer service and the quality of the clothes that are just like from Ebay I am upset.

No refund. No gift card. No store credit. No dress.