Vokera Compact 25HE Combi Gas Boiler

Had new boiler fitted 6 weeks ago broken down 4 times already circuit board keeps blown .

Had this boiler 7 years , has broken down around 15 times in this period .

Including having to buy a new heat exchanger after just 5 years .

Avoid.

bought and fitted by help-link UK, 10Years warranty one minor problem in the 4 yrs that its been in. Quick phone call to the company an engineer from Volkera came next morning fitted a new part and completely checked the boiler, no further problems. Previous volkera Boiler lasted 15 yrs before parts became difficult to obtain.I cant fault this product and the after sales service offered.

Our first Vokera was fine for 9 years when it recurrently lost pressure and I exchanged it for a compact 29 model 5 years ago. It was expertly fitted by Help-Link with a ten year guaranee .

5 years on no issues have arisen but people tell me 10 years is all you can expect from most of these boilers in view of prevalence of plastic parts.

My Vokera compact 25 has broke down again, twice this week taking it to a total of 10 break downs.

Christmas Day being the previous day and NewYears Day being the most recent.

Really can't wait to get rid this month, shocking piece of kit and I really hope this company folds!

I have installed all models of vokera boilers for my past employers and every single one of them caused problems. Leaks internally, cracked heat exchangers, new pcb boards, etc.The list goes on. The saying cheap and cheerful is so wrong. The cheap part is spot on. Stay well clear. The back up for the boiler if it goes down is the worst. Stick with a good make Worchester Bosch or Viessmann. They might be expensive but reliable and the companies stand by there boiler and any problems. I install Worchester boilers on a regular basis. Never had to put in a service call. Excellent.

Had Vokera combo boiler fitted 6 years ago. Didn't realize that with each boiler you get a free engineer. Our new chum has been visiting us on regular basis to sort out a multitude of problems and have a chat and drink coffee.

He's here now as I speak,it's only taken 2 weeks without a proper hot water supply for him to fix the latest fault.

Bad news is though we've decided that we can do without him and his wonderful Vokera boiler, we're having a new on fitted next week - guess what make it won't be ?

After 10 years of constant breakdowns we are pleased to wave goodbye to our vokera combi boiler. It has failed us every year, usually at the coldest time of the year.

It failed not only once, twice, three times, but up to 4 times a year.Every part as been replaced at least once and we were constantly topping up the pressure. We had just had enough of this heap of rubbish.

had a Vokera boiler fitted in December 2014. within a few days of fitting we were at the coldest time of the year without heating and with a disabled child too!!! it took many phone calls and 2 engineers (after being told that the company would charge us to repair it) to be finally repaired - the fault was due to the engineer connecting the wrong pipes not sludge in the system as they initially diagnosed over the phone. we informed them that the system according to fitting regulations was supposed to have been flushed by them. after 1 year we are again having problems as the boiler is constantly losing pressure via the outside condenser pipe. 2 friends of ours who are plumbers and who fit boilers have informed us that the heat exchange will have a split in it but guess what...Vokera again are resorting to their excuse of sludge in the system and replaced a small valve and said we needed to have the system flushed which we had done today and still we are losing pressure. when I spoke to Vokera the lady I spoke to said that we would be charged for the repair as it was due to sludge in the system and was not very pleased when I informed her that my plumber who had flushed the system had photographic evidence to prove that our system had very little build up in it. I also informed her that I had recorded the phone call and that was the time she decided to inform me that the engineer would not be coming out to us. we are now contacting the ombudsman and trading standards. THIS COMPANY DO NOT CARE ABOUT SORTING OUT THEIR SHODDY WORKMANSHIP!!! DO NOT BUY A VOKERA BOILER IT ISNT WORTH THE HASSLE AND EXPENSE

My gas engineer fitted a Vokera in one of my rented houses. Got a call from the tenant one night saying water was coming down through the ceiling (boiler is upstairs). I managed to get someone out there quickly and they drained the system down. Next day the engineer went back and his words to me were that he'd 'never seen anything like it'. It had melted inside! To give Vokera their dues they were out the next day and swapped it out. The new boiler plays up and my gas man is getting lots of work out of it. It's now Dec 23rd, two years after installation and I've had a call from the tenant to say that the boiler won't fire up. I thought the best thing to do is call Vokera and pay extra if I have to in order to get sorted before Christmas (the tenant is a single mother of 5) so that the family could be warm over the holiday. Vokera won't touch it because I can't produce paperwork to say it's been serviced twice since they installed it. My old accounts are in deep storage miles away. By the time I get them out and find the paperwork there will be no chance of getting the work done in time. They say this is because I have a 5 year warranty on the boiler. I replied that I don't care about the warranty, I will pay for them to come out. They will not respond. This is disgraceful. Never ever again will I allow a Vokera to be fitted in any of my properties.