Ariston Condensing Combi Gas Boiler CLAS

We have a Ariston boiler. Had it fitted by an Ariston installer. When it broke down . We had to wait around 9 days for some one to take a look.closest repair person was Bournemouth. I live Bristol. Got told it will be a morning slot. So arranged for our daughter to house sit. They rang to say it will be the afternoon now. So I arranged with daughter to come in the afternoon. Get a phone call on the morning to say he will be there in the morning. He said he won't wait around because he was on a tight schedule. So had to make different arrangements. He came stood on top of the work top with his boots on. Fixed something but the other part he won't fix, because it wasn't fitted correctly. Customer Service they don't give warranty if it was fitted incorrectly. So if there engineers don't fit it to correctly Ariston won't fix it. Complet madness.

Awful experience. Think twice when you consider purchasing an Ariston item.

In 2022 I have purchased a brand new Ariston boiler.

Before turning 1 year old the boiler starts to leak and the heating run off. I have contacted customer service and they said I need to pay for the annual service before repair. I paid £100 for the annual servicing and they book an engineer's visit in 4 days. They give the time slot from 8am to 4pm. On the booking day, a lady called me and said that the engineer will be there in 8 minutes!!!!!. I asked for more time and she give me another 7 minutes!!!! In very rude manner the lady said if I am not at home in 15 minutes the engineer will leave, In exactly 15 minutes we arrived home, no sign or proof that the engineer was there. I have tried to call them many times, but no one answering. On the next day, they ask me for another £100 because I missed the appointment. I have tried to make more complaints. The outcome is no repair, no refund and I still need to pay another £100. Definitely, I will never buy any Ariston item ever.

Today we got rid of our Ariston boiler, after 10 years of non-stop trouble. Never wanted this boiler but got railroaded into it.

Problems started about 6 months after install, losing pressure constantly and needing topping up. Been constant after that, and have probably had 8 or so engineer visits for various problems.

Only one Ariston engineer in the country and no other gas engineers have a clue how to fix them.

Just appalling and a complete waste of money. Fail after fail after fail.

The single star is because I can't give zero - it does not deserve this one star.

Do not waste your money on these boilers. Absolutely rubbish. Our boiler is only three years old and we are replacing it already. Buy cheap buy twice. Would give minus stars if I could.

We purchased a new static lodge 3 years ago that came with a Ariston combi boiler. We get a fume smell when ever we use the boiler. We have had all service done by Ariston each year. We now have a fault with the fan when the boiler is turned off with the hot water or heating the fan would continue to run for ever or until I turned off the mains electric. We rang Ariston who have now SACKED ALL THEIR OWN ENGINEERS! now taken on a company called Status. The chap came and to be honest don,t think he was clued up on this boiler, and as I knew would happen came with the incorrect part! But had a spare fan with him. He said he would change the fan and see how it went. He fitted the fan then ran the hot water fully on around 15 minutes! Cost me a fortune in LPG gas and water for no reason as only fitted a fan! A 3 year old boiler thats not constantly used with such a fault dont give me much confidence in it! Worcester Bosh much better.

Had an Ariston combi boiler installed three months ago and from day one it smells. I can smell it in every room of the house, told installer who didn’t seem to find a problem but after paying nearly £3000 I am seriously considering getting another installer fitting a Bosch Worcester like the one we used to have. My nose feels stuffy and blocked all the time. My husband says it smells like cats wee but I think it’s like an old oily engine with a sulphur smell. It’s just not right and it has to go. It’s worse on windy days. It just has to go. Never again....

We fit these and they are very cost effective and very reliable boilers, most people who bring this products name to shame are customers who have had a poor install. Most of the breakdowns on these boilers is caused by poor installation and poor water quality in the system that will cause any boiler to fail.

I recommend these boilers but please make sure your systems are flushed and filters are fitted and correct inhibitor concrete are used.

10/10

Had Ariston boiler 3 years. In that time virtually every component has had to be replaced. Absolutely shocking - Ariston should be closed down by Trading Standards.

Loved my CLAS HE Evo boiler. had one issue with the boiler, however Ariston came out the next day to repair the boiler, the engineer even had the parts on his van.

This boiler was great value for money and even came with a 12 year warranty

I finally replaced my old Vokera boiler and was persuaded to install the Ariston CLAS HE 30kw. We have not had one issue with the boiler and it also came with a free 12 year manufacturers warranty. The value for money compared to the Worcester Bosch alternative was also a huge reason for opting to install the Ariston.

The installer told me that the Ariston range has much improved and is the equivalent to a Valliant EcoTec. Our property seems to heat a lot quicker and we never run out of hot water in the mornings. We have also seen our monthly gas bills drop by 15%. BONUS!!!!

I'm not the type of person to normally write reviews but I would certainly recommend this boiler and my installer!

Hope this review helps someone.