Superdry

Ordered items online but they didn't fit, returned via Hermes 19 days ago and they have still not refunded me - £115!!! They have ignored my emails. Next step is head office/trading standards/bank I guess. Shocking, never buying from again.

Poor customer service when trying to amend a delivery address. Blame like culture. If the staff are treated half a bad as the customers I truly feel sorry for them. Has completely altered my view of the brand, which up to now was extremely good. Online ordering and delivery has really let this down. Lucky to have made it to 2.1 rating. Will never buy from them again.

Mid November I ordered a jumper online, unfortunately it didn't fit and I had to return it. I received acknowledgement of my return on the 29th November, we are now on the 18th December and a I have still not received my refund, despite emailing twice.

I have been shopping at Superdry for years and I will never use the online service again. I have done this before and they have always been slow but to refund but it is normally refunded within 10 days.It is equally disappointing that they can't even be bothered to reply to my emails, I thought they were better than this.

Superdry used to just be exchange-only, which unlike other reviews have said, I had always been made aware of at the cash desk. Since offering refunds they have extended it from a 14 day to a 28 day period. Never had issues with returns. Customer service in my local store is always great. I sign up to the newsletter and sometimes get exclusive offers e.g 10%-20% off.

Clothing is great, if a little on the neat size. I vary in clothing stores from a UK 12-16, although normally a 14. Their "L" size normally fits but for slim fitting t-shirts I need to go up to an "XL" (their biggest ladies size) and some of the shirts can be a little neat on the hips. The jeans are hit or miss with me. Some are perfect but some don't even go over my thighs but that might be a "me" problem considering I'm a bit bigger than average.

I don't have as many problems as some people saying they have to go up two, maybe three sizes - nor does my partner who wears a S-M normally and a M-L in Superdry.

The pricing can be a bit much but considering the expense of River Island and Topshop, that clothes fall apart almost immediately, it is worth it.

We always find something we like and the best thing is they do free home delivery and next day click and collect to store. Very impressed!

Recently ordered a gift card online and was very impressed that it was delivered the next day. Great quality products for a reasonable price. Have never experienced any problems with service.

Superdry had a great offer on recently, selling items 3 for 2! I purchased a jumper, hoodie and jeans totaling £155! bargain! The jeans didnt fit and I took it ack to Bullring store to exchange for a jacket which my brother liked instead. The rude and ill-mannered assistant informed me that I would have to bring back the remaining worn items so she can physically see them in order to exchange the unwanted item?

Not seeing or understanding her logic behind this I argued its wrong. She told me its store policy and there was no point in arguing with me. She flaunted customer services number which I called and they made her exchange it. She then had the nerve to call me argumentative ?! Ridiculous! Superdry really need to employ people with a little more intelligence.

I went into the Peterborough Queensgate store a few days before Christmas and again a few days after. I have come across shoddy attitudes from store staff before but this place takes the biscuit. Staff standing round doing nothing and ignoring customers,talking amongst themselves ........(they call this 'merchandising').....and when you have the temerity to complain at them till, you are told off. Several days later in the same store, when returning an item with my mum - a jacket which did not fit, I was spoken to in an appalling manner by a cashier and one of the managers. I have spoken to Customer Services twice now and they are not remotely interested. The best bit - their staff are allowed to yawn and look disinterested as it makes them 'normal'........you could not make it up. Having shopped in Superdry in Sheffield and Norwich, where things could not have been more different, all I can say is the Peterborough branch needs a bit of a shake up and some of the staff in there need to remember that customers indirectly pay their wages, in addition to which the Customer Service team needs to take complaints a bit more seriously.

Regardless of the fact there is a tiny sign by the tills, any shop which refuses refunds to customers a reasonable time after purchase is only after short term cash, not a long term customer relationship. Sort if out Superdry, you're in line with the UK Sale of Goods Act but is that good enough?

Shame as your clothese are ok.

I bought a Superdry day backpack on line. The bag arrived fine but I did not have a chance to use it for 10 months as I was doing extensive travel and was not large enough. When I returned to NYC and started to use it, within a 4 months the zipper broke. The heat seal left go and I took it to a repair place and they said could not be repaired as the process they used was a short cut and made it impossible to repair. SO I used the bag, which I paid USD70.00 for 4 months and it broke and there was no warranty on it.

The company is selling a style and not a product with ANY durability. I would not recommend them to anyone and I would never purchase another product from them.

I bought a denim bag (montana denim) from the superdry store in York i had heared a lot about super dry as being a good brand I loved the look of the bag so I oppted to spend £50 on the bag for school it was labeled as a school bag in the store. At the price I thought it would be amazing and last ages but I was wrong the zip had broke within some weeks it came off the teeth and couldn't be fixed. I was distressed when I realise it only had a 28 day exchange policy which meant that the bag had to be brought back in its original condition, usually used for items as presents if the person doesn't like it. Despite this I have to admit the quality was very good material wise but the zip was not. I'm annoyed because it was advertised as a school bag which would be used nearly every weekday. I'm disappointed as I thought superdry was suppose to be a good brand. I wished I had gone for a cheaper bag as it would of llasted a lot longer. My friend also bought the exact same time and it too had broke the exact same time mine had. I had also thrown the reciept away toox