Alba Rose - www.albarose.com

Bought a rose gold ashes ring containing my mums ashes last November. Wrong style of ring arrived. They did give me a discount for keeping it. However 2nd time if wearing it a small diamond feĺl out. Sent it back and had it replaced. Now another diamond has fallen out. The ring is not worn very often, possibly only worn half a dozen times. Was sent prepaid envelope to return. Cost £6.85 to have it tracked and now post office say they are not at address on envelope that they sent me and are returning it to me.

Would never use this company again.

Bought my £700 handmade platinum diamond wedding ring from their then bluewater store. It was made to match my engagement ring from another jewellers. Was perfect or so I thought!!

A few months later a stone fell out. Customer service awful and then I have woken up this morning with my ring snapped clean in half!! Literally dangling from my finger. All I did was go to sleep!

How can platinum do that? Is it actually platinum or have we been totally taken for a ride……. I know what I’m thinking.

Totally devastated by the whole thing

We bought it from alba rose (who now seem to have changed their name to alba rose ashes )

We saved for so long for this ring and to suddenly have this happen, when times are tough enough as they are, is so upsetting.

Paid £1066 a few years ago for an engagement ring for it to snap within weeks, then 2 months later a stone to fall out. Offered big discount on wedding rings then the business changes its name. Fancy shop in bluewater, fancy boxes, fancy website

all smoke and mirrors I'm afraid

Unfortunately nothing but an Essex boy who's playing at running a business. Avoid you won't regret it.. jokers

I decided to try and order a shaped wedding ring from Alba Rose to fit my unique engagement ring. I ordered the mould kit, sent back the mould and waited. And waited and waited. I emailed to see when I could expect my design - nothing. I emailed again, still nothing. Eventually, over 4 weeks later my design came through. I immediately ordered a 3d printed version, and I'm still waiting for that to arrive in the post. I did order the week before Christmas, so the holiday post may have something to do with it but that's being generous.

I'm so disappointed that having spent £25 to upgrade to the VIP service, £35 on the design fee, £5 for a printed sample and £5 for the mould kit in the first place - I can't now trust this company to deliver anything in time for my wedding.

Don't use them if you want good communications and prompt service.

Purchased 3 rings all sold with free recoating twice a year for life. This has been withdrawn as apparently not good for business. I understand no longer offering it on new purchases but if not honoured on original purchases these rings were mis sold. Shocking ‘couldnt care less’ attitude from managing director.

Do not spend your hard earned money with this company, do not buy engagement or wedding rings from this company unless you dont intend to wear your rings, the only way the white gold wont need recoating is if you leave them in the boxes.

I just received my rose gold and diamond wedding ring. It is stunning and I am well pleased.

I am not a new bride, this is my 40th wedding anniversary present

Thank you for wonderful customer service and the confidence your staff inspired in me.

Would recommend Alba Rose to anyone wanting a unique piece of jewellery

Went to the Bluewater store for both engagement ring and our wedding rings.

From the start, alba rose get everything right. Zero pressure sales. The staff are highly competent and incredibly helpful. While we chatted to one of the sales guys, without any prompting on of the sales girls got out some crayons and just sat on the floor of the shopwith our two year old doing some colouring with her, keeping her entertained, so we were free to concentrate on choosing rings.

That tells you everything you need to know about this company. They are friendly and helpful but in a genuine, natural way, not the false rather forced helpfulness you get in so many high Street shops.

Their knowledge of their product is superb. I got the impression the staff genuinely enjoy what they do and are enthusiastic about it.

My fiancee had a very clear idea in her mind of what she wanted, but found it hard to get into words. The guy sketched and re-sketched till he got exactly what she wanted, and was incredibly patient!

Once ordered, the online tracking is superb. You can see exactly what stage your order is at, even down to specific steps of the manufacturing process.

It was fun to check this each day for the latest update!

My ring had to be resized. No problem. Done promptly and free of charge. My fiancee's engagement ring was absolutely stunning.

Cost wise, alba rose is certainly not cheap, but it's a quality product. You could buy cheap tat elsewhere, but this is bespoke jewellery at an excellent price.

The whole process of designing your own jewellery and tracking its manufacturer online was actually really good fun.

Overall, one of the best companies I have done business with, and it was so nice to support a small independent british business!

Absolutely thrilled with my new wedding ring. Had to have the old one

removed, too small. The service I was given and help in choosing a new

one, which incorporated my eternity ring as well was outstanding.

When the time came for me to collect my new ring, I was speechless,

which is unusual for me. It was absolutely beautiful, I am thrilled

to bits, can't stop looking at it. The designs, knowledge, patience and help from everyone was excellent. Highly recommended.

we were greeted at the Rayleigh branch and shown a selection of wedding rings she was extremely helpful and made us feel at ease at making our choice we would definitely purchase any special items from this store in the future and will recommend alba rose to friends and family they kept us informed throughout the whole process of our purchase

Without doubt the quality of customer service and care I have received from Alba Rose is nothing short of perfect. Every step of the way my queries and order were treated as if I were the only customer. I cannot rate them highly enough!

I was a little anxious about making the most important purchase of my life over the internet but I really shouldn't have worried... Email queries were always answered promptly and with great detail - sometimes including images to help me ... Phone calls after the purchase were professional and caring and when I made an error with delivery dates Alba arose made sure I got the ring in time to make the proposal! And very luckily for me she said yes :)

Recently sent the ring back for resizing (free voucher for that too ... Wow!) it was turned around AND beautifully polished within 24hrs!

Thank you so much ... And the ring was absolutely stunning and beyond compare of what can be found on the High Street! Will certainly be using for wedding rings!