Regal Diving www.regal-diving.co.uk

Regal Dive were great on the phone at the point of booking. However when we arrived at the airport there was no welcome pack for us and when we got to our hotel we did not have a hotel voucher. We asked about our dive company and nobody knew. The following morning, having remembered the name of who we were diving with, we found out where they were and walked to their offices. They apparently had posted a letter to us the day before which the hotel had not managed to put through our door or give to us until a day later. There was no representative in our resort so we pieced it together as we went along. They did however organise a car for our return to the airport so we did get home safely.

I would like to say that the dive company they booked us with was a very professional outfit and I would not like this review to reflect upon them. We would definitely use them again but not bother booking with Regal Diving.

I have been on a number of holidays with Regal Dive over the years and their customer service in my opinion seems to be becoming steadily worse. The last holiday I booked with them was disastrous (at the Menaville Resort in Safaga, Egypt), during which time we suffered construction noise, poor hygiene standards (towels in room unchanged from previous occupants etc), slow waiters (usually a good 15-20 minutes to get a cup of coffee at breakfast), illness and huge flight delays with little or no information or support from Regal. I wrote a detailed letter of complaint on my return but their response seemed dismissive, their main points being that no-one else complained and no-one else got ill, so they didn't feel responsible. This really was the final straw for me and we will be looking at other dive operators next time.