Watch Shop www.watchshop.com

I purchased Marathon watch from WhatchShop. It was advertised as a brand new one. They send me used watch in completely broken box stained with coffee. The crown was unscrewed and not working properly. Clearly they sham customers by selling them second hand/ used watches hoping not everyone would waste time to return them and ask for a refund. You can read negative reviews about them on internet, there are lots of customers who returned faulty/ used watches and didn't even get any refund. How this business can operate in this way for many years in this country is really concerning.

I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!

Purchased a watch from them for our daughter's Christmas present - it doesn't work.! I have sepent since Boxing Day sending e mails which they have ignored, the phone just rings constantly and nobody answers, and they ignore facebook messenger. Their customer service is non existent, all they are interested in is taking your money from a sale. Check out all review sites not just trustpilot and feefo to see just how bad they are.

Have sent a watch back for repair over 4 months ago as it is faulty. This is the second time I have returned the watch and I can't get any response from the company. Poor product and awful customer service. Do not get anything from them!

Very swift to solve any issue on ground, they always deliver and are always there to help. The best customer care service anyone could ever ask for.

They try to make one feel safe and comfortable ensuring you of a solution if it's ever needed.

Always patient and understanding in all their responses.

I would highly recommend WATCHSHOP to anyone, any day and anytime.

Rate of response is highly effective and always accurate.

First time encountering a problem with waychshoppe. Great customer service follow up & follow thru. Received my watches. Thank you very much!!!

High quality and professional services Happy to buy from Watchshop.com

Lost shipment without tracking number. But in the end, everything is ended great. They sent a new shipment after 30 days.

Their customer support promptly answers to all my question and there is no been delay in communication.

a variety of quality products at a very good price, fast delivery, adequate assistance

I am very pleased with this purchase.

It arrived sooner than I expected.

It is very good value for money, and the condition is great.