Comet Clearance Auctions www.clearance-comet.co.uk

Hello

I am desparetly looking for whole sale auction. I have heard DSG/Dixon is the biggest auction in the UK. I would highly appreciate and grateful if someone can guide me how to access DSG/Dixon bulks auction.

Many many thanks

I said in a complaint last year that if they continue to treat customers like they do they won't have a business left. This is nothing to do with the recession as places like Currys and Argos are still going strong. Why? Simple because they treat the customers decently, fairly and with dignity. Good riddance.

My American style Fridge arrived Broken. The Samsung engineer had not heard of the comet auction website. He said that my warranty was invalid due to it being tapered with/already unsuccessfully trying to fix it. After 2 weeks of no frigde. I was told that the fridge could have been broken, while being put into safe/shop mode. The fridge was eventually fixed with no charge

Had a few things from the online auction and I can honestly say I have never experienced any problems. I see a lot of negative comments on here but people/customers only tend to make comments when something is not to their standard and many happy people don't think to leave a review, so I thought I comment on my experiences although I'm sure that some people could have issues but who doesn't and we are all human.

Purchased a cooker and won the auction and got if for £200 cheaper, description said small mark on side panel and door, could not find any mark what so every.

Washer, cracked top ~ description was correct in size and location.

TV as listed.

The delivery drivers have always been excellent and have also called to see if want to except delivery earlier than the time slot and I'm sure most people would be happy with this.

I have had no issues and have recommended the auction site to other people who have also used this with no issues. Don't just judge by negative comments as it's all too easy to complain and at the end of the day were all human and mistakes do happen.

Bought a Miele washing machine for £650 incl del and disposal of old machine. Saved £500 on store price and £350 on cheapest website. I bid in the last 30 seconds and I am not a Comet employee or fake bidder!

Delivery was arranged for 7 days after auction end. Got a phone call half an hour before delivery (at 6:30 am for 7).

Found damage has been overstated on website so very please and would not have made too much of a fuss about it had it been delivered new.

I bid and won a dual fuel oven for £245 plus the cost of the delivery. £270 all in for a reported £600 cooker. Seems OK as the scratches and dents on both sides are not an issue as they won't be seen when installed in the kitchen.

I got the email to say I won, so logged on and paid with my credit card. Good times!

I later got an email to say that my order has been cancelled and to contact them to find out why. I rang the number and sat on hold for 15 minutes before being told that they couldn't help me as its the main comet number and they don't deal with the clearance items. They did give me the [email protected] email address though. So I emailed them and was told by Kirsty in their customer services that my card was declined and to ring my bank.

So I rang my bank and questioned why my card was declined. They informed me that it wasn't declined at all and they had cleared the transaction.

I then replied to the previous email stating this. After waiting a couple of hours I got another reply saying I had actually failed Comets security checks, but could not be given any more details why.

I had to email to see if I could even still buy the oven then as it still just stated cancelled. I opened an enquiry on the account on the website too which was promptly shut with no resolution.

I was then told that I should try and pay again but they couldn't guarantee I would pass this "security check" again. But, there was nowhere for me to pay as it still just said cancelled on my account.

I finally got an email saying that because 24 hours has now passed it has been offered to the next highest bidder.

What a load of rubbish that it gets offered elsewhere when the payment failure was all on Comets side. I read all the T's and C's and stuck to my side of the contract when I entered by bid and tried to make a payment.

What a waste of time and effort.... Will never buy from them again, not just the clearance site either.

After several negative outcomes using this site I have had enough. My latest experience involved bidding for a double oven on which I was outbid after the time had expired on the website. To add insult to injury Comet have just informed me that my bid is now successful as the winner did not complete the purchase within 24 hours. I have declined the purchase because the oven is being offered at my highest bid of £200. However, the person who failed to complete had been bidding against me since my bid of £165 and I believe that this is the price I should have been offered. How can you trust Comet if one person can just keep bidding you up with no intention of carrying through the purchase. No doubt the item will be placed in another auction. I have read numerous reviews about Clearancecomet and would rather pay more for a perfect item, boxed with full guarantee and decent after sales service. I have awarded one star as this is the minimum but it is not worthy of any score.

Last week I successfully bid for a gas cooker and at time of payment opted for connection and disposal of the old cooker.

Two days later a message is left asking me to call to arrange delivery. The next I call back and deliver is arranged for 4 December. Later that day I got another call saying that the delivery couldn't be done until 12 December.

Three calls and no mention that gas or dual fuel appliances could not be delivered to London.

About midday today I received a call informing me that Comet neither deliver or install gas appliances to London and that they would refund the amount paid but that I would have to wait a couple of weeks for a refund (while of course they collect the interest on my money).

Frankly I don't believe Comet as the acceptance of the bid by the site and the subsequent phone calls suggest that even their own staff don't know that this is the case. It should have been clear to them that the delivery and installation could not have been made if this is situation.

I have emailed them asking to inform why they don't deliver and install gas appliances in London and what items they do actually deliver to the area. And further, why is this information not on their website so bidders don't waste time bidding for items that can't be delivered or indeed picked up by the purchaser. I do not expect an answer

There is little doubt that Comet Clearance have breached their contract with me and also that they their website is misleading in that it omits to mention the London delivery ban. But as always the cost of pursuing the matter legally outweighs the benefit - it was a £109 cooker.

But I will use all other means open to me to highlight this issue. I will be contacting trading standards and any other official department concerning the misrepresentation and contractual breaches. I will also be contacting all consumer protection organisations I can identify - including 'Which' to ensure that consumers are warned about this issue.

In the meantime I urge consumers to take great care with this site.

First check retail prices for the item before bidding.

Secondly never bid until the last few seconds when you really know whether or not you are getting a bargain as I tend to believe that Comet-auctions do have dummy bidders who run up the prices if bid after bid goes in. I picked up on this one after my first attempt to buy something.

And ensure that the item is unpacked and carefully checked against the condition report while the delivery team are still there.

This whole process has been a considerable inconvenience in terms of time for me but I do not being conned. I think this organisation needs to get its act together or return to the clearance warehouse model in which at least the item can be shown to exist, its condition accurately assessed and the price set. I somehow can't help but agree that this site is set-up to trap unsuspecting consumers into paying more than they should for damaged goods.

Hi. I've bought a fridge freezer two months ago and instead of a bargain I've got a headache! It started from a call at 07:00am on Sunday, which woke me up. I have been informed that the item I've arranged to be delivered between 14:00 & 18:00 will be delivered in 30 minutes!! I only managed to clean my face and put some clothes on when the delivery guys were knocking on my door. They've placed the item in the kitchen, asked me to sign for it and were gone. They meant to unwrap the item so I could check if the item fits description but considering the time I actually wasn't in the mood of making them do it. Some time later I unwrapped it and noticed the one of the feet was missing - therefore I couldn't level the fridge. It also smelled really bad and several washes later - it still didn't help to get rid of the smell. I imediately wrote to the customer service and was assured the part has been ordered and will be sent over in up to 28 days (it usually takes only 14). I wrote again when after this period there was no sight of the part and I have been informed it's 28 working days!!! Seriously!?!Lets face it it's not a hand made, unique thing. I have written to them again today - it's now 30 working days since I reported the missing part and the response I received was that if I will let them know what part was missing they will order it for me!!! Every time I wrote - different person was responding to the enquiries, therefore no chance for a normal comunication!! I have now requested the direct telephone number to someone who will be able to either get this part in no more than a week or will try to return the appliance.

totally agree with reviews, comet used to have a scratch and dent warehouse in glasgow which is now closed as everything is now on their comet clearance site as they make so much more money scamming people. I recently tried to purchase a fridge freezer and same person kept bidding on like 20 different fridges (why would you need 20 fridges) everytime you put a bid you get outbid 5 mins later. Comet is definetely using fake accounts to up the prices i.e fridge that retails for £479.00 went for £380 not including delivery of another £30 it had 3 dents in the front (why the hell would you pay £410 for a fridge thats all dented and also had scratches to both sides(currys was actually selling the same fridge for £450 plus 10% off), check the site and the bidders its the same people now I wouldnt touch the site and also wouldnt shop in the place