Marks and Spencer Car Insurance

These people should not be in the insurance business at all. My husband had a no fault crash and they were absolutely shocking. It took 4 months to resolve even though the other party admitted liability within an hour. Now they have sent a renewal notice for our other car doubling the premium because of out claim. No such claim ever existed and the claim we had was no fault anyway. Do not touch this company they cause endless stress. Just awful.

Have had this insurance for over a year , no problem till I needed them. Had a car crash into the back of me not my fault at all and I called them for help. They must use 3rd parties to facilitate this and then the issues start. They use a company called carpenters who are downright charlatans. They have made me appointments for physio which I have not asked for and threaten to charge me if I don't go. They are rude and unprofessional to the point of disbelief. They have harassed me and I have called them out as shammers calling me from different numbers texting and emailing me. It's totally unacceptable when I'm the injured party. I believe they have sold my number so I now have ambulance chasers ringing me. No care or concern no level of proffesionalism of any kind and to add insult to injury when I've called M&S for help they recommend I speak back to carpenters, no thanks and I'll say the same on renewal date.

I've been with Marks and Spencer insurance now for just over 3 month and I'm really happy with my choice.

They were the cheapest for my car and had the best cover.

They are unwritten by Ageas , who have been amazing. I had a minor accident and the response was fantastic, and so simple. They totally looked after me and took care of everything. It's the first accident I've had where it's been my fault and because I had my 9 years no claims protection, I was not penalised. Brilliant service and so easy to set up.

I would highly recommend them.

I was with M&S car insurance for nearly 25 years. Always found them to provide a good comprehensive policy for a reasonable price. Every year the new quote would come in with a 30% to 50% increase and after calling them they would offer a price there or there abouts the previous year. This year the quote arrived at £552 against the previous year of £293, an 88% increase. No claims in the 30 or so years, except one claim for a windscreen in 2005. Called customer service and they said they would see what they could do and came back with a reduction of £19. Customer agent was very unhelpful “take it or leave it,” “would you like me to cancel your renewal.” I have switched to Aviva with lower excess amount better courtesy car terms etc for £130 less that M&S wanted. The experience has changed my perception of M&S as an organisation. Another company trying to capitalise of inflation.

Hit the curb this am phoned m&s car insurance to sort it out. Still no resolution at 3.30pm.

AA do not cover it as they do not regard it as an accident,so send a mobile tyre repair van but can repair tyre as I did not have the wheel not lock remover. Charged £71 quid.

M&S say I have to make a claim that will cost me £375 excess.

Joined AA who will hopefully resolve it.

Been a customer now for a while after deciding to up grade our car for something bigger called to swap over our new vehicle. to be told we needed to cancel our policy on our old car then take out a new policy which would mean me paying another massive deposit and also they had just taken a payment for our old car this is just a trick to get more money I have taken this to the insurance ombudsman to sort out this company do your self a favour and avoid these people like a rash. terrible customer service will try anything to get there hands on your cash very under handed rude staff who do not let you speak and just talk over you

I was insured with this company for one year only. Had an accident in June 22 took over 6 months to sort out. The customer service is appalling especially the one who dealt with my case, no follow up from them for 4 months . I had to deal with Covea the underwriter myself with no help at all from M&S Car Insurance.

This was the worst experience with insurance company in 52 years of driving.

Stay away from this company don’t waste your time life is too short.

I helped my 85 year old Mum to try to make a claim as someone hit her car in a Car Park. 25 minutes to get through to M&S. We then sent about 20 minutes with M&S carrying out security and describing the incident, before they passed all our information across to Gemini who apparently handle their claims. After another lengthy wait we were then told that none of the information that we had provided to M&S was passed onto Gemini, as such we had to start again. Gemini then required my Mums Driving Licence details and her Nat Instance Number to process the claim. they then sent a link to my Mum to uploaded 7 photographs of the damage (bearing in ind she is 85) and would not send these to me despite carrying out extensive verification of who I was. We how have a proposed repair date of mid April.

Avoid M&S at all costs.

10 days ago I hit a deer. 10 days later my questions to M & Spencer team:

Can you tell me where my car is? Answer: No

Can you tell me when it will be repaired: Answer: no

Can you tell me when and where I will have a courtesy car: Answer: No

Stick to prawn sandwiches M & Spencer

I have no problem with them at all . I was with them for 2 years. They arranged everything at a very competitive price. Also customer service centre always were polite and bent over backwards to help me.

I have just bought a new car and arranged insurance with the dealership.

Marks and Spencer gave me a refund for the remaining balance and arranged for my no claims bonus amount to be forwarded immediately. Everything is good. Would use them again.