Saga Share Dealing

I initiated a share transfer from one Equiniti account to another Equiniti account (Saga Share Direct) on the 4th July 2018 and it is now 15th September 2018...and it is still not done. Their communications are terrible. One side of the business say it is the other side of the business causing the problem. No one takes ownership. They promise to send explanations and apologies, but never do. Absolutely awful.

I have been a customer for many years and the sharedealing which is handled by others is generally fine. However, the saga sharedealing website is dire. Sometimes you cannot login and when you can you cannot get into your messages. This is a continuing problem which never seems to get fixed. Don't be fooled by Saga - it is owned by a venture capitalist who seems to be milking the loyalty of customers, many of whom cannot move to another provider without considerable expense, for as much as they can as quickly as they can. Beware.

Unable to access the Saga share dealing site, this has been ongoing for the past few months, they know all about it but no one cares.

Many customers must be in the same situation.

Do as I am doing and move away from Saga as soon as possible, or if you are thinking about using them - DON'T !!!!.

Just hoping that the move goes smoothly !!.

Cannot believe this company is allowed to be involved in the financial sector ???.

I have taken this up with the Financial Ombudsman.

Saga Share Dealing on windows 10 is terrible. Windows 10 has been available for some considerable time and yet Saga are unable to provide an acceptable service. They need to sort this mess out.

I thought it was my fault, my inaptitude with computers. But it seems others have had the same experience. The website is awful. It will not load in windows 10 and it is all but impossible to read your correspondence. I've stuck with it until now but I am in the process of changing to another share dealing website. Saga should be ashamed.

Oh Well,this being a service which doesn't charge for platform fees etc what can you expect!!

The software is amateurish and the staff don't seem to have much of a clue either !1

The Barclays to Equiniti changeover itself was a nightmare and i had to complain because of the poor service when PINs didn't arrive as promised. The Equiniti website is awful to use and years behind what Barclays provided previously. Many pages appear to be dead-ends and it is not obvious how you get back to your account summary. Also found some links do not appear to work. Haven't tried buying or selling yet but from other comments it might be better to change to another provider first.

absolutely appalling service,so slow and Neolithic so far it has taken ten weeks to transfer back to Barclays with no sign of completion,on phone daily,no response to emails.Shame on saga for putting loyal customers through this laborious process

The takeover by Equiniti I believe is a definite step back from the previous

excellent share dealing service,

The website is a disorganised,confusing mess and the the time to access any features is

slow,slow,slow.

Will probably migrate to another online share dealing provider.

I expect that I am not alone in thinking that the change from Barclays to Eqiniti has been a huge mistake for the Saga Share Direct service.

The functionality and navigation of the new website compared to the Barclays site is truly awful. It is no longer possible to see the activity and news items relating to my share portfolio by one click from the portfolio page. The list of lost functions is too long to itemise. The latest aberration is that dividend payments made into my bank account do not show the identity of the shares from which the dividend has originated.

I cannot understand why Saga has made this retrograde change, if Barclays were increasing the charges for their service I am sure that there must have been better alternatives than Equiniti, it really is BAD .

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