Kingdom Appliances www.kingdomappliances.co.uk

This was the worst retail experience I have ever had. Ordered a AEG washer dryer on 7 feb which was described as " Fully inspected, cleaned and valeted in our AEG APPROVED Test Centre, it comes with a full 12 month Manufacturer's Warranty". When it finally arrived on 23 feb it could not be powered on. An AEG engineer declared it was unrepairable. He showed me the internal damage which was obvious and considerable. So how could it have been fully inspected? Refund finally received on 15 march

We ordered a refurb dishwasher and paid the extra £15 to have to old taken away. We received a confirmatory email. The dishwasher arrived on the day expected. Unfortunately, the old dishwasher was not in a state that it could be taken away (outside the house). So, we were left with a new one and still the old one. We queried it saying that we were not told that this was a requirement and were told that it is on the web site. Let's call this "problem 1". In fact, when you place an order and ask for removal of the old one, it DOES NOT say anywhere during the ordering process what the requirement is. Neither does it say in the email receipt. Neither do they tell you verbally. (They claim they do. Well, in our case they did not.) After much hunting around, I did find it buried deep in the terms and conditions (which you manually have to search for on the web site), clause 10, bullet point 6 IIRC.

The next problem was that the one ordered didn't fit. This was our fault. So we contacted them for a return knowing we'd have to pay. We were told (almost verbatim) "Sorry, we don't come to your areas very often, I can't say when it will be - could be weeks could be months and it'll cost you £35 as well. If you want your money back sooner, you'll have to arrange your own return". Unwilling to wait up to "months", I organised our own return and paid for it. Kingdom were notified of this by email. (The system notifies the sender, recipient and courier automatically.) 3 days later, the day before the return, we contacted Kingdom Appliances just to confirm all was in order. We were told "don't so that, we were planning to collect it tomorrow! If you continue in your course of action, you will be liable for any damages!!" Let's call this "problem 2".

I cancelled our courier. They collected the following day and a refund was issued (minus the £35 return costs) the following day.

The 2 problems are: 1. They are very slippery quibblers and hide behind Ts and Cs. They completely fail to refer to them in the order process, and then invoke the clause on arrival and keep your money! I politely requested a refund - twice - out of courtesy and was told "a tick box must be checked to confirm that the terms & conditions have been accepted". To quote them "this is not a case of us hiding behind a clause... Our T&Cs are in place to make things easier for both us and our customers"! IOW "we don't hide behind the Ts and Cs but the clause is hidden in the Ts and Cs. 2. Their communication is truly dreadful. I am out of pocket on the original courier which I had to cancel because, having carried out their instructions to arrange the return ourselves, they then decided to do the collection without actually telling us (and they were rude / threatening in the process). I actually have proof that they were informed of our intentions 4 days prior to them telling us that they would collect it. On this point, I believe I have sufficient grounds for a legal small claim against them.

Overall, if you do buy here (and I strongly recommend youi don't): 1. READ THE Ts and Cs and make sure that they haven't sneaked any new slippery clauses in there that allow them to take your money and do nothing for it. 2. If anything does go wrong, call them very regularly and document the communications as you make find yourself in the small claims court.

(Why not only 1 star? Because the refund was fast.)

Ordered a cooker. Delivered it damaging walls to property. Cooker had clearly been dropped as so badly damaged. Took weeks of calls emails and when I did speak to someone they stated I was in the wrong for not advising of stairs, signing for it, told me if I wanted my money back I would have to bring back and slammed the phone down.

this has to be one of the best firms I have bought from got a zannussi washing machine last year back in 15/72016 had a few problems and they replay set no agro just a very good honest firm all I can say is all good and yes I would buy from them again thank you

Bought a Zanussi induction cooker, was kept informed when delivery would be, also the driver phoned me on day of delivery

and said what time to expect him and he was there on time, he was pleasant and very helpful. Would highly recommend this company. If only all companies were like this

Good communication, easy to contact unlike some online retailers, dealt with queries well. Delivery perfect. Plus !!! great prices

phoned this guys..was a good priced, checked for delivery and they told me have to call me back..to see if they were able to deliver to my postcode.no call back..then

was rude when i asked why nobody had called me back.told me to pay online it would be ok..they took the order then cancelled it the next day saying the wouldnt deliver to my postcode.complete time waters.

Ordered an electric fire on-line yesterday, also spoke to someone on the phone about delivery dates. I was told it would be delivered within 10 working day but later recieved a phone call saying it could be delivered today. Fire has turned up in excellent condition. I am very happy with the service I recieved and would definately shop here again.

I ordered a built in fridge and dishwasher, both Zanussi and saved a bundle. I got confused between built in, in line, built under etc and the guys at Kingdom have great advice. The products were delivered on schedule and are now happily installed in our new kitchen.

Great service, lovely product, prompt delivery, extremely helpful delivery driver and above all THE BEST PRICE. Highly recommended.