Bike Outlet www.bikeoutlet.co.uk

There are plenty of comments on forums about this company. I ordered an inner tube. 2 months later despite several emails to them and nothing has arrived.

DO NOT USE THEM simple as.

A truly awful company. I placed an order and after 3 weeks of no item arriving, I phoned them, only to find my product was not in stock. I rang repeatedly every 3 weeks or so with the same response that it was expected within the next few days. I gave up after a while and requested a refund. After no refund was given, and my numerous unanswered calls to their York store, I decided to take the money back through my bank. Thankyou Bike Outlet for teaching me the true meaning of terrible customer service.

DO NOT USE THEM!

Placed an order. No next day delivery. No response to emails, no answer to phone calls. They took the money and no goods.

I paid for my bike the end of march and told it would be with me in next 7 days. Nearly 4 weeks on still no bike. I phone them every day all day and no one answers ! I have emailed and no one replies. I have been in touch with my credit card company who will be acting to retrieve my money at the end of the month. This is my worst experience ever. Please don't pay any money to these people.

Ordered a bike on 9th April due to be delivered within 1-5 days, still not received. No answer to any phone calls or reply to e-mails. Have also noted on e-bay that they are no longer a registered user.

Have been in touch with Sage payment as they are the third party who deal with the secure payment method to them and were not aware of any problems.

I have already been in touch with my credit card company to arrange a chargeback.

Can't afford to lose £200.

I ordered a bike that was supposedly in stock on 27/3/13 and have still not received it, despite the confirmation email saying it would be delivered in 1-5 days. I have had no replies to my emails and nobody is answering the phones on either the shop or online order numbers. Having tried for several days I have my doubts as to whether they are even still open. Avoid at all costs! I am now nearly £200 down and am contacting my credit card company.

I ordered a bike for my daughters birthday. Website stated bike in stock, and bikes offered on next day delivery. Next day came and went, as did many others. Rechecked web site, next day delivery apparently means anything from next day to 5 working days, and sometimes 7 working days. 7 working days has come and gone and still no bike. I have repeatedly e.mailed the bike outlet and have to date had no replies! My daughters birthday is now only days away and still no idea if I can even expect her bike, or even a refund so I can shop for another.

I have never had a worse "shopping experience" than the bike outlet have given.

Please save yourselves a lot of time and trouble and shop elsewhere.

Sadly, a rather negative experience with this company. Delivery was well over the stated time. Several phone calls later and being fobbed off with ‘it’s the couriers fault’, the bike eventually arrived. The story didn’t end there. When it was assembled, ready for a ride, I found that the rear wheel was so badly warped that it would not turn without binding on the brakes - even when they were slackened right off. What should have been a joyous experience has turned into a disaster, from start to finish. I have taken the bike to a local cycle shop for a set up and most likely a rebuild of the rear wheel. What a complete farce! Moral - buy locally in the first place – you may make a saving at The Bike Outlet, but you will probably end up spending what you saved on putting the bike right!

I ordered a Hope bottom bracket on 30th Jan.

Waited for a week. Nothing.

Called The Bike Outlet.

Received a few grunts and was asked what colour I had ordered, not my name or address!

Told that they were waiting for supplier to deliver parts!

Ok I thought! There's been some bad weather. I can wait a bit longer!

Waited for a second week. Nothing.

Called The Bike Outlet.

Much the same response. So I explained my predicament in more detail.

Told the part would be arriving by the weekend (two days time).

Ok I thought! What's two more days? I can wait a bit longer!

Waited a third week. Nothing.

Called The Bike Outlet.

After explaining the situation in great detail, questioning why The Bike Outlet had been accruing interest on my £60 for three weeks. Was told that Hope were not sending them any more stock because The Bike Outlet were selling the parts "too cheap!"

So I thought I'd check.

In stock. All colours. The website claims!

So I asked for a refund.

As of this morning (21st Feb) surprise, surprise no refund.

In conclusion I wouldn't go near The Bike Outlet again with a barge pole.

I purchused a Falcon Montare 20" bike for my 7 year old girl for Xmas, I rang the store for some help with the correct sizes and details on the delivery, I placed the order online and promtley got a order reference emailed to me, 2 days later the cycle arrived, very happy customer and I will recommend Bike Outlet York to all my friends and family