Zara Home www.zarahome.com

Well, where do I start.

I ordered a Bed Quilt and received the wrong size.

I was in touch with Zara Home Spain about the mess up, they sent me a returns label for a delivery company to collect at a drop off point near me.

The label sent was for a company (mondial relay), but there nearest point to me was near Alicante Airport, some 50 KM away, this was not acceptable.

I complained to Zara Home, but there must be a massive misunderstanding, it has gone from worse to worser, terrible, terrible. this has been going on now for 7days and I still have the parcel at home.

My advice is not to use the services of Zara Home.

Canada Zara home return policy is disappointing, when you buy an item online from Canada Zara home, you are only allowed to return it through the Post at your expense; even if the destination is in your city, you are not allowed to drop it off! Even you can not drop off directly at Zara home shops. It is kinda punishment. Returning a 300$ light (6 kg) rug costs 93$ for us with FedEx! It is disgusting. It was our Last purchase from Zara Home. Not recommended at all.

I don’t recommend buying anything online at Zara Home. Their customer service is a joke. They will leave you waiting for delivery for long weeks and they’ll be sending false information via emails just to get rid of you. They break their own regulations (available at their website) and ignore customer’s attempts to vindicate their rights. They basically don’t care about customer satisfaction. Once you’ve paid, you’re of no interest to them.

Never again.

Not recommended.

Zara's customer support is non-existent. I put an order for Mother's Day delivery on May 7th. When it became clear that nothing had shipped, I contacted customer support on May 7. It's Monday, May 10th, and the order has yet to ship. Customer service argued with me, threatened me, and then hung up on me. I attempted to escalate this but was unsuccessful, so I turned to Linkedin to contact a member of their executive team.

As I write this, my entire transaction isn't complete; my experience was great though! I told them about a defective backpack and a refund / replacement was the immediate response. I really can't think.

The worst of the worst customer service ! Contacted Zara home customer service more than 5 times to arrange a collection and I have always been told to wait 24-48h for any update... and nothing ! No one seems to help regarding this. Extremely disappointed. Very Poor and extremely slow customer service! Never buying anything again with Zara Home.

I ordered some items on-line and wanted to return 2 of them. For most on-line services you have free returns. Not for Zara Home, I was a little surprised bit I looked it up: You can either bring them back to the shop, or send them back at your own expense.

I couldn't return them to a shop, why does one order on-line, maybe because you are bed-bound after an accident? I wanted to send them back, it appears I have to send them to POLAND, from Belgium, this would amount to 36 € for items worth 75 €.

This is as good as NO return policy. ZARA home's answer was not very friendly nor appologetic, they don't intend to change anything.

The customer service is sooo incredibly bad here. These are the things that went wrong with my order...

1. Next day delivery never came. I was home all day and I'm sure they never tried because there was not even a card. Maybe this is UPS fault but you need reliable delivery drivers.

2. I email Zara home and am only sent a link to an UPS site that asks me exclusively for an American address so no idea where the items are. (I live in UK)

3. I email again and am finally told where my item is only to open it and find the soap dispenser is smashed to pieces.

4. There is no return option on the website or app. I finally find that returns are at the customers own expense! 

5. I email about the damaged item and receive no email in return and no one responds on the chat option on their site..

Honestly the customer service is basically non existent. Unbelievable! Such a shame because their products are nice!

Bought an item which was faulty returned to the store which tried to say I’d damaged it! Stood my ground for my legal right to

a refund. What a battle puts me off from buying from them again - usually the stuff is great.

echo compras su el sito online en Mexico me han enviado productos faillados, errados, despues dias que las compras han sido echas han comunicado que los articulos estavan agotadas. Me han enviado un codigo promotional para pedir desculpa y me han echo perdir 3 horas porque el codigo promotional no functionava. La peor experiencia de shopping online echa en mi vida. Nunca mas la voy a repetir y espero que no vas a hacer lo mismo error como cleintes de pensar que sea un servicio a probar.