Furniture Clinic

I ordered a simple product and unfortunately the item delivered was not the one ordered. You might think as I did that these things happen and this would be easily rectified – not so with Furniture Clinic.

I have sent three emails over the past 9 days but for some reason they have decided not to respond and correct their error.

I have checked my spam box for missed mails and my last email advised that I would not chase them any longer to correct their error over such a low value item, but would instead warn others about ordering from them – they are yet to respond.

In summary – Shop somewhere else & do not order from this company. They do not communicate and their customer service is non-existent.

Terry face cloths 1 KG purchased from Furniture Clinic website to get free delivery - You will get around 12 halves of used hotel machinewashed white hand towels which are harder than a simple local supermarket face cloth. Waste of money. "Throwaway cloths" according to their advisor.

I placed an order and was informed it was all in stock and would be with me by the weekend. Monday nothing so I Emailed (They did not have the decency to contact me) the response was Thank you for your recent enquiry.

I have looked into this for you and it seems that the flexifil is currently in the process of being manufactured and it is not yet ready for dispatch.

Please look out for a further email from us confirming that the order has been dispatched.

Apologies for any inconvenience caused.

Kind Regards,

Ok so I waited a little miffed that it was all in stock when I rang but still. A week went by and still nothing so we rang. This time it was the Jars for the flexi fill that had not turned up. Complete incompetence how can you sell and charge the card instantly for a product you know you do not have available. Complete sham of a company

I purchased a product from Furniture Clinic, only to find out that they only indicate what the product CAN do, but NOT what the product CANT do.

Nonetheless, they wont refund me or provide me new product at even a discount.

NOT HAPPY!!!

We had our sofa treated, cushions refilled and leather repair carried out. The finished colour was uneven, varied and was no match to the original colour. The overall effect was a very shabby, worn appearance, the darker patches on the arms gave a grubby appearance. Within a fortnight the finish on the cushions was peeling. The sofa was collected, taken to be redone and came back much much better. Colour still uneven and not original colour, but less disappointing. Within two weeks peeling again on a small area on the cushion, now also on the arm. We have not informed Furniture Clinic that this has happened, couldn't bear to go through it all again. Will put it down to experience. As I can see from reviews there are a lot of very satisfied customers, but we very much regret ever having the work done with Furniture Clinic

I placed an order for a colorant kit, and it took more than 3 weeks to arrive. My attempts to telephone this company were not successful, with their phone being out of service. I did get a reply to one e-mail I sent, inquiring about my order. They stated it would be sent out ASAP. The product arrived too late for my leather renewal project, as my window of opportunity had passed. I refused acceptance of the package when it finally did arrive at my home, returning it to sender unopened. This company has refused to issue me a refund of any kind. I am now out $140 plus dollars! I would not recommend doing any business with this company!

Saw the video and although sceptical I purchased the kit. To my surprise it does exactly what they say!!

My only negative is that the cleaning sponge could be bigger.

Have got our light green sofa's back.

I sent my bag to be cleaned 9 months ago and within that time I have had to send my bag back 4 times to be fixed. They put a plastic coating all over my Mulberry Bayswater and have totally ruined it. It looks fake.

Not only that I have been chasing and chasing for over a month now to see what is happening with it, and what they are going to do to fix it. They have no replied to calls and I have had to email both branches to see how I can get some help on the matter... still no reply.

I have then had to contact trading standards to see what I need to do t get this fixed.

They are an appalling company with no customer service, and the service they provide is AWFUL! DO NOT USE THEM

his farce has been going on for 9 months!!!!

The product arrived with NO Label, NO instructions in the box, just the packing receipt. When you call customer service you will have a wait. I do not recommend Furniture Clinic. Product did not work and was not as described. I called customer service about the product not being as described - the website said it is a thick paste. It is not a thick paste at all! Customer service said NO REFUNDS. So buyer beware.

I bought a product from this company and it did not simply do the job it says it does. please look somewhere else. Be careful before you mess up.