Electro Centre www.electrocentreltd.com

They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!They have just gone bankrupt, AVOID!!!

I used ElectroCentre and our washing machine broke and I was thrilled by their promise on their website that - 'all large products such as TVs, fridge freezers & washing machines will be delivered within 1 to 3 working days unless stated otherwise'. I waited a week and the item had still not been delivered and I had received no information from the customer services team. I emailed them and they wrote back to say that they had oversold their stock and there wouldn't be any more in until a few days later. Obviously I was very disappointed that they hadn't bothered to let me know this and it took me contacting them to give me any information. I asked them whether there would be any compensation for the delay given that they had failed to keep the promise that they make on their website. I am now currently being ignored by them and have received no response. Really really poor and I feel short changed. I won't be using them again.

I purchased an LG TV on 29/03/13 for £479 (far cheaper than anywhere else

listed). After hearing nothing for 6 days and the order status not changing

on the website I called them up (4/04/13) to be told that they had no stock

of that model and would issue a refund.

When asked why they had not told me this sooner and left it for me to

contact them 6 days they had no answers, apart from the fact it would take

3-5 days for my refund to appear in my account (completely understand this

is down to the banks, not there system).

After waiting several days I still had not had a refund so contacted my

credit card provider who confirmed that no refund had been made, and told

me to contact the company in question as they needed confirmation that a

refund should have taken place to do anything.

Phoning the company again on 13/04/13 my situation was given little regard

and I was told that no one was available to deal with refunds and I would

have to call back on Monday.

After stressing that they had taken my money for a product they did not

have and questioning their motives for listing a product they didn’t have

stock of online at a significantly cheaper price than anyone else I was

promised a phone call my Monday lunchtime (15/04/13) by the person who

deals with accounts/refunds. By Wednesday evening (17/04/13) I still had

not heard back so contacted them again, unfortunately at the time I was

driving so didn’t have the order number to hand, but could tell them the

purchase date, delivery address, product ordered and value. They attempted

to fob me off and say they needed the order number, when I quite bluntly

told them I didn’t believe them they eventually found my order details and

finally confirmed that they have processed the refund, which I can now

confirm has been refunded to my account on 18/04/13.

In summary:

List products on their website that they are unable to supply at a greatly

reduced rate ( I would imagine this is to maximise traffic to their site)

Took payment for a product/service they were unable to supply

Failed to communicate this and offer a refund/alternative product and

waited 6 days for me to contact them to query the order

Failed to refund my card when they said they would.

Failed to call me back so that they could process a refund when they said

they would

Gave me the run around on more than one occasion “No one able to deal with

refunds” “can’t do anything without an order number” etc

Took 20 days to issue a refund

Made no attempt to restore my faith in there company or try to retain my

business

Everything went smoothly with a prompt delivery on time.

Ordered washing machine one evening (Wednesday) as best price I could find, got phone call next day to say it will be delivered the following day and was delivered on Friday afternoon (after a phone call to say they were 1 hour away). Delivery drivers unpacked, inspected and took photos of machine and took old machine away for free! Only gripe would be that they left the packaging behind but would not put me off buying from them again. Have not had to contact customer services, so can not comment on this but hopefully they are as good as the service we have received so far.

Ordered a new cooker midday on new year's eve. Delivered 9am new years day. also cheapestprice found on the web.

Really pleased with my order. It was the best price on the internet, free delivery and the service was excellent. I was informed of delivery by email and telephone with a call just before delivery which was helpful. I received my goods within two days, earlier than expected as the time scale mentioned three day delivery. I would definitely recommend this company to friends.

cheapest price, free delivery and old appliance disposal. Very professional and I was very satisfied with the whole process. They did exactly what it said on the box.I would definately recommend this company to friends and family.I liked the fact that everything was explained to me beforehand and a telephone call to me explaining the delivery process and it went like clockwork and delivered within 3 days. I can't think of any negatives. I will definately use them again in the future.

the washing machine i ordered is grat value for money.Theb re was no delivery fee and the old washing machine was taken away free of charge too.The chaps who delivered it were friendy and helpful.

The only minus was that the washer and packaging were left in my living room!!But ithink this was a misunderstanding ..as he thought i said ,oh i can do that not, oh i cant do that !!When he asked if it was okthere..otherwise a very good experience .i woujld definitely use you again.

All questions i had were answered before i ordered tha machine eg removal of old washer and approx delivery times.

You've got to give it to them. Always the best prices. Quick delivery and they will take your old appliance away for free. Why go anywhere else?