Dell wwww.dell.co.uk

Bought an XPS 8910 which failed after three months. Technical support tried various software fixes taking many hours. Decided I needed to re-install the OS. Sent disc (four days), attempt failed. Downloaded OS (two hours) failed. Whilst doing so they wiped my hard drive unnecessarily. (The OS was on the SSD not the standard drive). New SSD never arrived so after three weeks I contacted the local engineer (subcontracted by Dell) and had him fit a generic SSD at my own expense. Contacted Dell to have this compensated and got the runaround for a full week until contacted by a highly rude character by the (probably made up) name of Marshall Bayliss who refused to offer any compensation. A bloody disgrace! Another corporate monolith impossible to get past their sub continental call centre screen. Never again will I use a Dell product. Avoid like the plague.

Contacted Dell as my £800 7559 laptop hinge was pulling the case apart. They informed me firstly that my warranty expired at Xmas when the laptop was 9 months old. They then looked at the picture I sent them and said I'd dropped it. I contacted the CEO of Dell UK. He has done nothing other than pass it back to the team that ignored me initially. They called me back and refused to honour the warranty or fix the laptop for less than £220.

Today I found out I could access part of the hinge retaining mechanism by removing the baseplate and therefore not invalidating any of my rights. The hinge screw is missing and 2 others were loose. If you notice movement in your hinges check for this immediately or it may do further damage. Dell will shirk their responsibilities under the Consumer Rights Act 2015 and will not budge. They have already warned me if an independent engineer opens the case and uses non Dell parts I'll have no warranty??? I haven't got one anyway apparently!

Next time I'll by my laptop from Trotters Independent Traders as I'll have the same no money back or guarantee.

I had to take my laptop back to factory settings due to a problem with anti virus software. As a result I had to input the key code for my Windows 7 to verify it was authentic. Dell do not supply the key code with the product when it is preloaded onto a laptop. It is imbedded in the laptop apparently. Logic told me that they should be able to provide it based on the serial number of the laptop but they could not. Microsoft confirmed that Dell should be able to provide it but still Dell said no. If you want this problem dealt with after your warranty has expired then you have to pay. After having already paid for the laptop and software loaded, they wanted £47 to send me windows 7 to reload. I was about to pay when I was then informed that I could give them a call if there were any problems but they would charge me MORE money to help sort out something which should not be a problem in the first place. 20 years a customer and I am disgusted that they are enforcing a policy which guarantees that anyone who does any maintenance work on their preloaded laptop after the warranty ends, will have to pay out more money to achieve something which is usually free. Shame on you - no more Dell purchases for me and I can see why some people will consider buying fake software if this is how you are treated.

After purchasing a Dell Latitude E5270 laptop which arrived DOA!! The notebook arrived with two major faults and arrived several weeks late. Be careful of the lead-times they tell you!

For the past month I’ve been trying to receive my original payment back for this device. Called & emailed Dell on a daily basic and was daily lied too. When calling Dell, they love to pass you from one department to another. Most telephone calls will last over an hour each time. When I was able to speak to manager, they gave false promises and reassured the matter would be resolve professional. This is not the case. Each of the Dell departments (Technical Support, Relation & Customer Services for business units) all apologise on a regular basis and reassured me I would receive payment within 2 days after the courier collected the faulty device. Guess what? More lies!

To-date, I’m still waiting for my original payment back.

I have been using and purchasing Dell Business Laptop for the past 25 years and after the experience I’ve received, I will never ever touch this company again. Dell has got too big and I can’t believe I’m the only person has had to experience this appalling lack of after services.

If you’re considering to purchase a Dell Laptop, think twice before providing your bank account details.

Dell should change their mission statement to: I’m Sorry.

They are well designed machines, and they look good! The only issues you will find is in the event of a hardware fault.

Despite the London phone number the calls are routed to India and the Philippines where they are then reading off sheets of paper or very basic instructions on how to resolve the issue. In the event of technical issue, if under Warranty repair, they will pass it either one of their UK Subcontractors (Getronics / Unisys ByBox) to carry out the repair. At times, Dell forget to pass on the information to the Subcontractor, or may not send the parts for the engineer to fix hence the failure to fix next business day. They may surprise you and say the part cannot be sourced and it could be up to a three week wait, and unexpectedly, an engineer arrives the next day, refurb part in hand.

As an incentive to do more calls, engineers are paid-per-call rather than per day, which can impact on the quality of repair as they would be keen to rush on to the next job. Venue 11 Tablets have a lot of issues with sleep mode, brittle plastics and issues not charging from the docking station. Dell do have an extensive range of machines over 120 in all, so there's something for everyone. Though the bigger and more complex the device, especially the All-In-One's, the longer (or shorter depending on his workload) the engineer visit to repair it. Main gripes are with Customer Service

I chose to order with Dell as I was told that they offer great customer service and after sales support but have found the exact opposite - and I have not even taken delivery of my laptop yet.

The sales person was very pushy and seemed irritated at any questions. He kept interrupting me by asking me for credit card details before I was ready to commit. The specifications discussed verbally where not honored in the written specifications. Any emails sent after purchase were ignored.

I did receive an automated no- reply email notifying me that delivery would take place on a certain day. Despite waiting all day delivery never took place. I tried to contact the number and email address I had on the order confirmation but could not get through. I suspected I fell victim to a scam but after phoning the Customer Support service it was confirmed that it was a valid order.

Dell took no responsibility for delivery and passed the details of the courier on to me to chase up. I am still trying to track my laptop as the couriers are non committal and keep sending me from pillar to post.

I am shocked at the poor level of service and see that numerous other customers have had similar experiences. I wish I read their reviews before buying. Stay away from Dell, I certainly will.

I bought a 7537 laptop which looked great, ran quickly but wouldn't speak properly to the house wifi. It's rated at 150mbs, our oldish Lenovo laptop gets 40-60 and the highest I got with the 7357 was 3 point something. You could watch the web sites arriving in stages. After doing my own troublehooting I had a long premium rate call with nothing new (I had to suggest turning off the Kapersky firewall) they sent an engineer wot fit a new wifi card, after which is was if anything wore. She left with it unfixed but promised I woud get a call later that day from a "specialist expert". Stayed in all day but no call. Next afternoon I chased it up and after another fruitless premium call we greed that I would return it and get a refund. Hopeless service, and I am happy to be rid of it. The keyboard is very poor for a machine of this price, and I was aready thinking of digging out my old desktop kepbaord for home use. Good riddance.

I had a horrible experience with Dell sales service.

(1) It is very difficult to get anyone by phone or email

(2) When I did get someone - they misled me - sent me a quote for different specs (lower quality) than what they mentioned verbally (for same price)

(3) The offer they gave me verbally is not on stock, and seems to never be on stock.

(4) There is very limited range of product - they refuse to order any variants of that limited range. This really against of what Dell is about.

(5) As I understand it there is no way to by-pass the low standard service in the UK and order via the US. And there is no clear overall responsible place to address complaints about low standard sales service.

It seems that the people in Dell UK don't even try to attract costumers (possibly because they have promised deals with some companies and they don't have ambitions beyond that). Their attitude is of the third world - not of an advanced country.

I am forced to give up on buying Dell computer. I will highly recommend any one to do the same.

Like others have mentioned, I ordered 12 Feb 2014 and there was a problem, order was cancelled. Had to call to find this out though. Something to do with validation?!

OK, lost a couple of days on the delivery date, but, ordered again.

Around, 3-4 days before my "estimated" delivery date, 26 Feb 2014, I got in touch to be told my order would be delayed. They would have never notified me, I reckon.

Ultimately, I told the rep. to cancel my order. This was 22 Feb, 2104. For some reason, he believed he could talk me out of it. I say this because, even though I sent him the email to cancel on the 22nd, he sent me an email 24 Feb, 2014 stating:

"I am really sorry for the inconvenience regarding the delivery as this model has been overbooked due to which there is a shortage of stock.

I have placed a request on high priority to have the system delivered as soon as possible and will be personally monitoring the progress. Kindly bear with us for a few days sir."

Remember, I had already told this guy to cancel my order. And then I got this, 24 Feb 2014:

"I have sent a request for the order to be cancelled. Once the system is collected back by DELL the amount will be refunded within 5-7 working days sir."

But, I never received my order!

I got this:

"I am sorry if you have misunderstood my previous mail. The order is still in production so the refund request has already been placed.

The 5-7 days' is a general time frame for any refund request and it is always done as soon as possible.

We accept there has been a delay in the delivery sir which is not something related only with DELL.

Due to overbooking there was a shortage and we agreed to cancel your order and refund the amount as per your request. I am unable to comprehend why you seem to have a terrible experience for the order delay sir.

Your refund will be done as soon as possible and kindly bear with us for the inconvenience."

The guy even sent out part of my order, the monitor, which I had to then refuse delivery of. The monitor arrived 26 Feb, 2014, which is when Dell took the entire value of the order, £853.80. But, I had already cancelled?!

And then this, 26 Feb 2014:

"The system already reached the carriers before the refund request was processed. Kindly refuse the delivery once the carriers come. Please let me know if you have any further enquiries."

And:

"You can refuse the delivery for the system as well sir. Just to enquire sir the delivery has been on priority and as per the estimated date of 26th February, so any reason you still wish to return the order?"

This guy just wasn't getting it. It was the 26 Feb and all he done was sent out the monitor. I had already cancelled!

So, today, 11 March 2014, Dell still have my money. I received a credit note(?) today. But, the money has not been returned to my account, yet.

I now will be charged interest on the money (I always use a credit card for companies I don't trust. I know, I know..).

That's about it. Most of it, anyway. Dell, seriously, never again. I had a bad experience around 6 years ago with you guys and said the same thing. Silly me.

Okay firstly let me start by saying I have ordered over 20 Dell laptops and 5 desktops, I have had varied experiences, some great and others really bad.

So the good points are:-

1) Ease of choosing a laptop/ desktops

2) Ordering is easy.

3) Finance options are available.

4) Laptops/Desktops are available for all budgets.

5) Build quality is good(business laptops only)

The bad points:-

1) Home Consumer products are limited to the configuration of the laptops.

2) All Home Consumer laptops/desktops run Windows 8 (This is my opinion but windows 8 is not fit for purpose,hence windows 9 now being in development)

3) This is only for laptops but the laptops bought by home consumers seem to have average build quality, this may be me being a perfectionist, but I like my laptop to not have gaps between the plastic and metal rim.

4) You can buy better laptops or similar laptops for cheaper elsewhere.

5) Delivery, this is my biggest annoyance, it can take weeks for the product to show up, as they are made in China.

Overall impression

I think Dell are fine, they make laptops for a decent price, I would recommend business devices over home consumers devices as you get 3 year warranty as standard with all business devices.

Their delivery could be better, customer service could be better, and lastly DO NOT ORDER over the weekend or after 5pm on a Friday, as if you want to cancel you can't as the people who can cancel your order finish work at 5pm on Friday and they aren't back until Monday, and by that time your order will have been processed and you may not be able to cancel it then, and even if you can, they will send you the laptop which you then have to return(at your cost) to them to receive a refund. You would expect a computer company to be able to cancel a order whilst they still have it, but apparently they can't.

Well I hope this helps some of you.

Oh last thing you should check out dell outlet(Google it) as you can get really good deals and the fraction of the cost.