AA Home Insurance

I have had AA car and home insurance although never had to make a claim until recently on home insurance from one call to another I wondered who was dealing with my claim Lloyds underwriter or AA as each time I phoned I got through to both my claim has still not resolved despite sending out home emergency call out and for 4 days I'm having to chase up making phone calls having to get this resolved as this is ongoing I will review further with the outcome although not satisfied with service received so far it should be a seamless service not adding to more distress than what your dealing with in making a claim in first place .

We have been with AA insurance for buildings and contents never had a claim until now we have water coming through the ceiling from a shower , we are covered to source where the water was coming from , we never knew the AA were just brokers the sent a plumber out who was in the house for ten minutes would not take showe tray out or go through the ceiling to trace, he stood inside the shower sprayed hard on the door where it joins for ten minutes he stood spraying then said it was coming through the door , the was about a teaspoon of water on the vinyl , an absolute disgrace do not waste your money , our first direct debit was due to come out today after four years been with them , I have cancelled the have told me the will calculate how much we owe , the will have to take me to court first I have all the documentation which we are 100% in the right

It is now July and after an accident with paint in the spring I am still waiting. I have provided photos on 2 occasions and sources 2 quotes and yet I hear nothing after being outsourced to another company. Month later and following up with phone calls after doing their job for them, I am not happy. Will not be renewing!

I took out home insurance with AA as they where competitive, they made every excuse not to pay out during the recent storms , I had to get the financial ombudsman involved , AA caused unnecessary stress and worry and dragged my claim out for months while trying to get out of paying

I advise you to spend your money with a company you can trust so you can have peace of mind that you are actually covered if the need arises, I will not use AA again for any of my insurances

Totally rubbish house insurance service so far.

Telephoned first thing Monday 10th Feb to report roof tiles storm damage - was told I was one of the first to get through so would probably hear later that day from a surveyor, received an email to say the surveyor would be in touch within one working day.... despite three calls (waiting on hold for half hour a time) later, 2 email complaints.... its now Wednesday 19 Feb im still waiting just to hear from the surveyor, let alone when we can get the work done. I knw it must be busy but how long does it take to make contact to keep us updated - Stay away from this company!!!

AA broker home insurance then run away and leave in the hands of thugs when a claim comes in, avoid like the plague

Asked for an aircon person to check unit and had an electrician that cost $365 with him saying not sure why they sent him... Asked for a refund and told a manager will call on Saturday..... no one called sunday same thing. Today on my 5th operator who pouts me on hold for 20 minutes wow what bad service and i took AA insurance for home and contents as you were the best in class customer services?

I have home insurance the AA and I find it impossible to speak to someone, I can't even email them, I have tried for two days now on every telephone number possible and never yet had a reply only very expensive music even head office they couldnt help me,needless to say I WILL NOT BE RENEWING WITH THEM AGAIN,a disgusting service, you should be ashamed.

After 5 years of paying my bill every month, I return Ho e from a holiday to find my lights are not operating correctly

Upon calling them, I found they said no!

All of my lights need to not work before they will come out to help. The customer service team said that they could fix my problem for a 88.50 upgrade fee (for 6 weeks may I add) and a £69.99 fee for a call out.

All of this in addition to my original policy fee of £30 a month.

They did not seem to mind loosing my business and said it would cost me nearly £25 to cancel my policy with them.

I have now transferred to home serve who want to charge me £9.50 a month add admittedly with a £50 call out fee, which I don't mind. For much more including a free boiler service.

Much better!

This company is just awful. I missed a direct debit payment as I was short of 42 pence and the bank rejected the payment. Fair enough so I immediately telephoned to pay the outstanding amount of 4.44 only to be told they can't take a payment, phone back on another day!!! When I phoned back they have told me they have added a missed payment fee of 16.00. Prior to this because she couldn't take payment I wrote to the AA explaining, needless to say I am still awaiting a reply. I will never insure with this company again. I have given one star only because it won't let me give none