Parcel Monkey www.parcelmonkey.co.uk

They keep your bank details on file and charge your card for extra money like £52.00 and do a unauthorised bogus transaction saying you had put the wrong dimensions in when ordering your delivery label when you clearly took them off the side of the box after paying £16,66 on the website, beware of the charges too your account aright sham hoping you don't noticed the extra unauthorised charges,

They must keep a copy of you 3 digit security number on file to access the payment to make it look like you have authorised it so bad in a big way, as merchants should "NOT" store your CVV number when processing a transaction,

So how are they getting away with this and doing it to customers on line,

Tip for consumers:

beware of the charges too your account aright sham hoping you don't noticed the extra unauthorised charges,

They must keep a copy of you 3 digit security number on file to access the payment to make it look like you have authorised it so bad in a big way, as merchants should "NOT" store your CVV number when processing a transaction,

So how are they getting away with this and doing it to customers on line,

So far I'm completely regretting using Parcel Monkey.

First of all the parcel reference number cannot be tracked through them as the first 3 letters do not match the specifications online, how on earth can this be possible?

Then I contacted a member of staff online who was clearly desperate to exit the chat because she(?) was entirely useless and could not help me. She just kept sending me useless links that didn't work. The customer service is diabolical. I asked her for the complaints procedure at least 5 times and she refused to help me. She just continued to ask me pointless questions. I'm disgusted! Will never ever use again.

NEVER USE THEM!!!! I have no idea where to begin. Sent a pair of pro audio expensive speakers £350 i first checked they were not on the restricted list, it said they were permitted. 2 days later my customer has complained nothing arrived & tracking stated they were returned to southampton because restrcited item. 7 days on & not a single straight answer from PM just basic robot replies stating I HAD TO COLLECT MY ITEMS FROM SOUTHAMPTON or they will be disposed of, WHAT? this whole episode has cost me a fortune, lost my sale and caused huge amounts of stress. Customer service is useless they cannot even answer my question 8 days on as to why they decided they were restricted its like talking to a wall.

I needed to send a parcel so i weighed and measured it, i sent it through parcel monkey at a charge of £22, 3 weeks later they took another £78 from my credit card saying it was 6cm bigger than quoted, BEWARE OF PARCEL MONKEY!

Beware. This company will try to take from you. I posted a parcel from a UPS shop via a booking made and paid for there and then through Parcel Monkey online. The package was weighed and measured by UPS.

PM then unilaterally and without warning or permission took additional funds more than a week later from my card. Initially they said this was because the package size or weight was under-declared. It was not. They then changed their minds and said it was a "Saturday Processing Fee" (whatever that might be). The package was indeed booked online, paid for and sent from the UPS store on a Saturday. If the Saturday price was different that ought to have been reflected in the price quoted, agreed to and paid. Instead, Parcel Monkey decided to raid my payment card without permission debiting further funds, although they don't seem quite sure what exactly this was for. Despite demanding a refund, I am sent ludicrous messages on their online chat telling me they are looking in to it and thanking me for my patience.

Avoid these clowns. 

after sending 1 kilo small siz parcel to China got email with 'Disputed Charges' claiming that my parcel was 24 kilo! Credit card was charged with additional 72£

They refuse to provide any original request from courier, so I suppose it's purely their on "invention" to earn money while customer use service where size and dimensions are not indicated by courier.

Awful experience with parcel monkey.

The short version of a very long story is , I requested a parcel to be returned, actually on the day of dispatch so wasn’t a really troublesome request, very straight forward I thought……only to be told FOUR months later it had been delivered to the original recipient, which I have no way of contacting whatsoever !

After being told in November it was being returned, it had been delivered 3 weeks after dispatch!

No chance of any refund, in any way!!

All I received was a message from parcel monkey….”sorry for the inconvenience “

Do not use….if you get any problems, they do not get dealt with, you will get fobbed off , as the just don’t care

Beware stay clear of these sham artists at all cost, the items I posted using parcel Monkey turned up totally destroyed, the buyer sent me multiple pictures of the contents and the box and it looked like they'd been thrown from the wagon onto the tarmac multiple times before getting dragged down the motorway to their final destination, and even though I'd payed for extra cover these clowns said I wasn't covered due to inadequate packaging, the contents were wrapped in multiple layers of bubble wrap and sealed in a sturdy well taped box, don't think any packaging would survive the onslaught parcel monkey provide.

To top it off customer services-complaints blank you once these Charlatans fob you off with their poor excuses,

Summary

TAKE YOUR CASH

DESTROY YOUR PROPERTY

BLANK YOU AND MOVE ON TO THE NEXT VICTIM..

Wanted to send some tiles back to a warehouse, I paid £100 for parcel money to take these tiles and pay for extra protection. Three major issues with this service:

1. They picked up the tiles that were on a pallet outside my house 24 hours later than their original planned pickup (i paid for a next day freight). This meant I had to call their team on several occasions to find out what was going on

2. When the courier eventually came the next day, he returned all my tiles smashed probably by the way he off loaded them from his Van or that he didnt securely put them into his van. This meant that Yourtiles were unable to process any refund on the £300 plus worth of tiles I was returning and the whole experience was terrible

3. When I tried to get some compensation from Parcel Monkey on this issue, they were quick to point out that Tiles are not covered as part of their protection

Thanks for wasting my time Parcel Monkey, will never use you ever again!

Made the error of entrusting Parcel Monkey with shipping my personal possessions internationally. Supplied the relevant documents for international shipping to no to avail as Parcel Monkey never ensured that the carrier received them. At the time of writing my possessions have been delayed for 11 weeks. For the past two months they have been sitting in Parcel Monkey's depot with daily promises from Parcel Monkey that the case has their highest priority, yet nothing happens. Parcel Monkey has not been able explain why the consignment remains in their depot though they have supplied me with photographs of the parcels as evidence that they have not destroyed them, but only slightly roughed them up. For that, they fully deserved the one star in this review.

I repeatedly asked Parcel Monkey's help desk to escalate the case to a manager and to place me in contact with said manager. After 10 weeks I finally received a message from an employee who presented as a manager. True to form they offered no help. I sent Parcel Monkey a formal complaint, which they ignored.

Having had the misfortune of dealing with Parcel Monkey on more than one occasion, my experience is that Parcel Monkey's business model is designed to minimize customer service and shrug off responsibility for the safety and timely delivery of the objects you ship using their service. Add to that, that in many instances Parcel Monkey seem to not understand the mechanics of international shipping, neither does the company possess adequate insight into the infrastructure or operation of the subcontracted carriers they use, and this leads to serious problems for their costumers as you can verify by reading just about any review site. I take issue with the authenticity of the majority of positive reviews of Parcel Monkey, and I suggest that you carefully read through a selection of them and notice the amount of anonymous posters and repeated, superficially varied posts before you take the gamble and send anything of value using Parcel Monkey as the provider. If you want to ensure a generous delay, the excitement of not knowing which part of your content that will arrived damaged, and thy joy of communicating with a vast variety of help-desk employees who are really grateful for your patience but unfortunately cannot help you (but you are always welcome to contact them should you have any issues), Parcel Monkey is the service for you.

For reference, of the three consignments I shipped with Parcel Monkey several months ago, only one has arrived and it was severely delayed, the content was damaged, and Parcel Monkey had failed to ensure that the subcontracted carrier used the custom documents I supplied them with. As a consequence I have spent hours filing paperwork to the customs authorities in an attempt to have the erroneously administered import tax reimbursed.

Bottom line: life is too short for Parcel Monkey.