Oak Furniture Solutions - www.oakfurnituresolutions.co.uk

They take orders and payment for stock they do not have give you a delivery date which they cancel after a few days and tell you it will take 14/16 weeks

to be delivered

Do not use apartnly they have gone bust table we got delivered at Christmas 2017 terrible surface missing sealant bare wood visible! Emails phone calls never returned and now unable to contact!

Ordered item beginning of January. Constantly chased them for an update on delivery, to receive an email saying they have gone into administration.

They must have known this at the time of sale.

Unable to contact them by phone and their email address is a no reply.

Anyone else having a problem? Any advise?

Unable to give a 1 star rating.

Were dishonest on delivery dates, promise the world and fail every time. Will not enter into honest discussion and have failed to refund money so far even though I have waited their ten working day rules.

Will never go to these people again. Avoid at all costs. I will get my money at some time I hope. Please keep away fromthem

I ordered a table and chair set which matched my kitchen colour so was so happy for a great match but it arrived and chairs were all scratches on the grey paint work and seats pads didn't fit as screws couldn't catch the hole so got them replaced after about 20 pictures that I sent . Oh then again two weeks later came another lot of chairs which were even more damaged so again which I thought 3rd time lucky but no so iam still trying to solve the issue which I have sent in over 40 pictures now waiting on them to come and take back and give me my cash back.I thought I was buying Uk furniture but found out the chairs come from CHINA

I recently purchased some oak furniture including a triple wardrobe. The assembly instructions for this item were very poor so we phoned Customer Service to be told the base on the wardrobe would need to be screwed into the base (no pre holes provided) but the instructions showed a base panel which we didn't receive.

Still unclear from the drawings I phoned Customer Service back on Saturday and spoke to a team member who was unable to provide me with any guidance. She was the only member of staff available and send she would leave a message for the Manager to ring me back.

No phone call was received, I phoned the Manager AGAIN on Tuesday morning and was told she would ring me by end of the day!

Such awful after sales service with no clear assembly guidance provided added to the fact that the Manager doesn't seem to want to talk to me.

I won't be using this company again.

Ordered a sideboard which arrived and was too big but was also damaged. I contacted them via email and was asked to fill in an online form and provide photos showing the damage. I did this only to receive a further email asking for more photos so I re-sent my original pictures. I then received yet another email asking for me to send clearer photos. I had had enough by this time and stated that they claim '30 day no quibble guarantee' and that them expecting me to go backwards and forwards with emails wasn't 'no quibble' Following that I got an email arranging for a collection which happened within a week. I was expecting to have to make several calls chasing my refund after reading reviews on here but the money has already been refunded to us. Had the item not been too big & damaged it was a lovely piece of furniture and I would have re-ordered a smaller version of it but the initial farce with emails put me off.

Product advertised as 'high grade oak'. What actually arrived was plywood + veneer.

Company denying me my statutory rights when trying to resolve the matter.

Read reviews on moneysavingexpert before you hand over any money to these guys.

Please will anyone else who feels tricked contact the Advertising Standards Agency, plus police Action Fraud.

We bought a television table for our wide-screen TV. The unit arrived in very quick time and we were pleased with the overall quality. However, the unit has four drawers which were advertised as suitable for the storage of DVDs etc. In fact the depth of each drawer is fractionally too small (literally 2-3mm) to allow DVDs or CDs to be stored spine upright - so that you can read the contents of the latter. Did not the original designer actually take the size of a DVD case into account? This stupid mistake spoils what would be otherwise a 5 star product.

Excellent Service kept in touch every step of the way. By phone text and email. Two Tone Mirror was very well finished. Product information was explaining that the materials were from sustainable materials, Phoned on delivery day to say they would be here at a precise time!! Fantastic I wouldn't hesitate to recommend this company . In fact I will be looking to order bedroom furniture.