Quick Lens www.quicklens.com.au

Placed and paid for order 2 months ago, they still can't tell me when it will arrive.

I didn't hear anything from them at all for the first month after placing the order, it was only when I inquired that they told me there are delays and they couldn't give me an ETA.

A further month later I still hadn't heard anything so inquired again, they told me there is still no ETA and have now stopped responding when I've inquired about organising a refund. Would give zero stars if possible.

Not Australian...Phillipines based. Don't hold any lenses themselves, they have to order them. May take a month or more to come. Blocked my email address after initial complaint. No phone to contact them. Misleading, lying, terrible service. Careful u don't get charged in Phillipino dollars! You have been warned.

Items out of stock and terrible communication

Stay away. It took them 5 days to ship the order from Singapore to Perth because they did not have the contact lenses in stock. This was not stated on their website. They sent the lenses via DHL ecommerce where the package sat in their Singapore facility for another 7 days before it finally left Singapore. They were only prepared to offer a refund of the $9.95 shipping cost. The customer complaints online centre was unhelpful. Entirely dissatisfied with the experience.

couldn't see much out of my lenses I ordered from quicklens.co.nz had my eyes retested to make sure, and no it wasn't my eyes, the lenses were fake rip offs. No reply yet from their customer services...based on other reviews here I'm not expecting any reply from them. Don't waste your money like i did!

First of all, if price is your #1 objective, this is the place to order your contact lenses from because, according to my own searches, no one can compete with the prices this site offers. And they have 'specials' that are very inviting...just make sure you understand there can be delayed delivery and can not be in a hurry to receive your order.

Next, IF you wear toric lenses, make sure to place your (re)order at least 1 month before you'll need them because it definitely takes at least 4 weeks to have your lenses in hand. My delivery time for my order was 5 weeks!!

Follow up is your responsibility. I never received any followup information regarding my order. I did receive 1 email stating the same information as their website regarding the 4 week delivery time for toric lenses. After a couple of weeks, I emailed them requesting an update on my order and they did reply in a timely manner.

One more thing: the reviews consistently talked about the company being in Singapore, not Australia. To be honest, I don't know if that makes a difference to me because I just want a good price that includes good service AND most important to me, to receive my order quickly. And 4 or 5 weeks is not quick.

I guess my point here is if you order contact lenses from this company, plan ahead. Way ahead!!!! Sometimes the lowest price is NOT the best deal. Will I order again from quicklens.com.au? I'm thinking about it but now that I have my order, I won't have to actually decide for another few months......

I have been ordering contacts from Quicklens for about 2 years.

Other than the fact it takes about 2-3 weeks for delivery, I have had no other problems.

I just order new ones a month or so before I need them.

Price is about 1/2 of what I can buy the lenses anywhere else I have looked.

To those that complain the site lies about being from australia, this is copied directly from the website:

"Unfortunately, we do not have a health provider number as we are an overseas based company."

So they don't lie, people are just assuming without looking hard enough.

Waiting over 2 weeks and still no delivery of contact lenses. Hold themselves out as an Australian supplier, but in fact they are in Asia. No explanation given other than blame placed on Australian postal services.

Do not order these lens. Very cheap and bad quality.

Most come with split in rim.

Other lens which appears fine, hurts to be worn. Very painful. Red eyes.

It is not worth the risk with this company. Bad products.

Ive never seen worse supplier as them. Order placed more than a month ago and still havent received any goods. Ive contacted them by an e-mails, no response. They do not provide any phone contact.

DONT BUY FROM THIS SITE IF U DONT WANT TO LOSE YOUR MONEY!!!