Feel Good Contact Lenses www.feelgoodcontacts.com
Value For Money
Feel Good Contact Lenses www.feelgoodcontacts.com
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User Reviews
Value For Money
Best Prices, Fast Delivery, Never Had A Problem
I've been using Feel Good for years now and they have been really good, they have the best prices and they have cash back points on all orders that are now worth fives times more and they deliver very fast. My only complaint is that they only let you use one promo code for each order, so it means you have to calculate which promotion will save you the most money.
Value For Money
Finally A Uk Website That Delivers To Ireland
Ordered my solutions from feel good contact lenses pretty easily. The payment page took a long time to load but the order went through fine.
but very cheap products so would order from them again
Value For Money
Easy To Use, Quick Delivery
I was a little bit worried about placing an order at Feel Good because of some of the bad reviews I have read on here but my contact lenses came exactly when they were supposed to and the website was really easy to use too. Also Ive had no issues with my contact lenses having worn them a few times now and Id be more than happy to use them again!
Value For Money
No Problems With My Order At All !
I've used Feel Good in the past and had great service. I was concerned this time because of the poor reviews. I put this to the company before ordering and they said that the late deliveries were because of lenses which were out of stock. They assured me that mine were in stock so would get them 'later in the week'...I ordered Tuesday and my order arrived Saturday. Coupled with the fact that this company are the cheapest (I also used a 10% discount code) I have to give them 5 stars again.
Order Not Delivered And No Refund
I have been a loyal customer of the company for more than 4 years, however I'm not going to buy anything from the company ever again. Ordered contact lenses in the beginning of June, have not received them. Called the company and was informed that they did not have lenses I ordered in stock. Promised to refund me money but did not refund them. I then called them again and again and each time I was told that money would be refunded within 5 working days, that they were having problems with their system, that my case was top priority, etc. Until this very moment the money have not been refunded. Absolutely unacceptable!!! BE CAREFUL with this company as you might find yourselves in the same situation like me - no contact lenses and no refund so you will simply lose your money and time. Would not recommend it to anyone.
Dear Customer,
Please send us an email with your order details and we'll make sure we resolve your query within 24 hours.
Many apologies for inconvenience.
Thanks.
Feel Good Contacts Team.
Stil Still Waiting
I would really have preferred to receive my order and make a positive rating, but I'm still waiting for my order after 3 weeks. I sent a mail yesterday morning with URGENT in the title, for which I didn't even get the slightest acknowledgement.
My order number is FGO-201472586089 . If customer service is reading this, please give me a working email address, or a phone number I can call.
Yours sincerely,
Soizik
Same happened to me, order was not delivered. No refund as well. Called them many times and was not refunded my money.
Still Waiting
Ordered lenses five days ago. Tried to track order and it still says processing. They've taken the payment off my card but I can't get hold of anyone on the phone and they won't answer my emails. Does anyone know if they've gone out of business?
Will now have to spend more money that I don't have ordering from somewhere else. Angry is putting it mildly as to how i'm feeling right now !
Hi,
We are sorry that your experience with us was not satisfactory. As you know, we pride ourselves in our service and sometimes unfortunately many companies do face technical glitches and the same happened with us too.
During our shift to our new modern warehouse facility our automated systems were temporarily disrupted. A few loyal customers were affected by this, resulting in delays. There were multiple complaints of our customers not being able to access the website, un-optimized queries and orders that we were not able to execute; we sincerely apologize for that.
We are now fully restored. Thanks to our wonderful team at feelgoodcontacts.com. We are also trying hard to streamline our other processes & customer support.
Please be assured that we will not let this happen again and we apologize sincerely.
Here we are running a special drive to address customer complaints, kindly email us your issue with full details.
Also provide us your email Id with which you have sent us the email (for checking in our records) + provide us your mobile no. (So that we can call you). You can send these details through our Facebook Page Message Service.
We will love to assist you in this regard and are really looking forward to this deployment.
Team FeelGoodContacts.Com
Awful Customer Service
Got sent a faulty lens. Still waiting for a replacement. Other lens now out of date and useless. Do not use this company the customer service is appalling.
Hi,
We are sorry that your experience with us was not satisfactory. As you know, we pride ourselves in our service and sometimes unfortunately many companies do face technical glitches and the same happened with us too.
During our shift to our new modern warehouse facility our automated systems were temporarily disrupted. A few loyal customers were affected by this, resulting in delays. There were multiple complaints of our customers not being able to access the website, un-optimized queries and orders that we were not able to execute; we sincerely apologize for that.
We are now fully restored. Thanks to our wonderful team at feelgoodcontacts. We are also trying hard to streamline our other processes & customer support.
Please be assured that we will not let this happen again and we apologize sincerely.
Here we are running a special drive to address customer complaints, kindly email us your issue with full details.
Also provide us your email Id with which you have sent us the email (for checking in our records) + provide us your mobile no. (So that we can call you). You can send these details through our Facebook Page Message Service.
We will love to assist you in this regard and are really looking forward to this deployment.
Team FeelGoodContacts.Com
Value For Money
Were Brilliant, Now A Disgrace
Ordered lenses on Monday and would normally have been here today. Money taken out of account and nothing. Showing on their website as order received. I don't think i am going to get my order.I have phoned and phoned and phoned but no one picks up.
What makes me even more angry is that they sent me an email today saying save 10% for being a loyal customer, what!! how dare they when they can not even supply what i have ordered, its getting people to place orders for something they are not going to receive.
I hope someone from Feelgood reads this because its a joke and it is wrong and dishonest. I have order from these people for over a year and feel cheated.
Hi, Please contact through Customer Services email and we assure your query would have got resolved within no time. At present, most of the emails or calls coming to our customer services team are being replied and actioned within no time. We assure you, our team is handling queries professionally making sure you stay satisfied with out service.
Hi,
We are sorry that your experience with us was not satisfactory. As you know, we pride ourselves in our service and sometimes unfortunately many companies do face technical glitches and the same happened with us too.
During our shift to our new modern warehouse facility our automated systems were temporarily disrupted. A few loyal customers were affected by this, resulting in delays. There were multiple complaints of our customers not being able to access the website, un-optimized queries and orders that we were not able to execute; we sincerely apologize for that.
We are now fully restored. Thanks to our wonderful team at feelgoodcontacts. We are also trying hard to streamline our other processes & customer support.
Please be assured that we will not let this happen again and we apologize sincerely.
Here we are running a special drive to address customer complaints, kindly email us your issue with full details.
Also provide us your email Id with which you have sent us the email (for checking in our records) + provide us your mobile no. (So that we can call you). You can send these details through our Facebook Page Message Service.
We will love to assist you in this regard and are really looking forward to this deployment.
Team FeelGoodContacts.com
I'm having similar problems ordered the lenses on 15 July as I was going abroad they never arrived still trying to get my money refunded no one seems to answer the phone and when they did I got excuse after excuse and even had one of the staff snigger at me that was like re drag to a bull .. I have used feelgood in the past with no problems but would NEVER USE THEM AGAIN That say my refunded is processed but still waiting to see it
Value For Money
Lenses Arrived Safely
Panicked when I read the recent reviews ordered over £100 of lenses on 18th June with 2 to 3 day delivery contacted them by email when they didn't come they said sorry that they would send me them by next day delivery and I would get 10' percent off next order. To be fair they arrived 27th June so delayed but very relieved to have received them!
Q&A
I have ordered many times from this site and I ordered contacts on the 20/05/2014, and still no contacts delivered. The website is no longer available no matter what link you go on and they don't answer your calls or respond to emails. Does anyone know if this company has gone bust? They have taken my money £43.30 via debit card.
I never had problems with Feel Good Contact Lenses. My last order was in October 2013, and usually delivered within few days.
Usually, I get some emails from them, when my reorder is due or offering "reward points".
The last communication was in March 2014. After that, complete silence, but they never "flooded" my mailbox with junk :)