Optimalprint www.optimalprint.co.uk

I have used optimal print before for photo book and they were quite good the first time. The book arrived dented but they replaced it. Free of charge.

This time I have come to design a photo book, the website can not store any of my images and when I reopen the book nothing is saved. I have tried to complain and their bot just tells me they are experiencing problems with their new platform.

Today when I opened up my photo book some

Complete strangers photos were uploaded. This is not great I would avoid avoid avoid !!!

Evri posted a delivery delay on 5th Jan for an order that was due to be delivered by 11th Jan. When I contacted Optimalprint on 13th Jan their response was just "contact us again if you still haven't received it in 2-3 days and we'll issue a reprint". If I had contacted them 2-3 days earlier I would presumably have had that reprint issued by now. I understand companies can't control what Evri does but they need to either stop using Evri or be prepared to put things right when they inevitably go wrong. Cannot comment on the product quality etc as I haven't received it.

I ordered some canvass, on Saturday(07.05)and its saying that in 48 h I will receive them. Today we are in 10. 05.and still nothing, they didn't even send or do. I have a track number and it's saying that no tracks yet. And I had to pay £8.99 for delivery. Delivery is very expensive and the items are not arriving on time.

Horrible company.

Deletes negative posts on social media so potential customers don’t see how bad they are

Don’t reply to messages or queries

Stay away

30 Xmas cards ordered 20 envelopes supplied. After telling support they wanted to send the additional 10 envelopes which will arrive too late to send for Xmas so kind of defeats the objective. Won't be using these guys again not when there's a host of others like vistaprint.

Avoid Avoid Avoid worst product and service

Avoid Avoid Avoid

Ordered cards to introduce my son to the world in a pandemic.

Cards arrived quickly but they are awful, I blamed myself thinking I had provided bad photos but also had the photos used printed by another company FreePrints and they came out lovely.

I’m 5 emails in with optimal print - different agent every time. Cards are unusable they said that the images are compressed and will there for be of bad quality. Offered me a free reprint but why would I need or want more rubbish unusable cards ?

The quality of their product was flimsy. They also did a terrible print job, poor colors in a high-resolution photo. The notebook came to me with a lifted bubble on the face of a character, and the image was misprinted. The website states "If you are not happy with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase fully." They got back to me saying that since I was not interested in a reprint, they added credit. I specifically asked for a refund as I decided to go with vistaprint. Their email did not offer a way to get back in contact with thems so I filed a separate complaint. I also cannot see the "credit" to my account which they respond saying it is probably because I have some sort of coupon on my account, which I do not and have no way of deleting whatever they say I have. Their "credit" is also only available for the remainder of the year. Be warned. Do not go with this company.

After being let down by my usual printer company I looked around for another one to print some invites. The tool was really easy, it let me move stuff around wherever I wanted, there was loads of designs. The delivery was super quick, well packaged and the quality is brilliant. Plus I was so impressed that they sent 2 extra spares which are always useful! Great, will use again!

I ordered my wedding invitations via optimalprint, and I'm happy with the products, I choose matt card, which looks excellent,I have only 1 problem, with the colour. On the screen I choose lavanderish letter colour, but on the invitations is like goldish. I don't mind, because I like it too, but thats why 4 starts instead 5.

All in all, I love my invitations, the paper is nice and heavy. It was only 67 pounds for 50 invitations

Thanks

Super fast delivery! Superb quality product, fantastic designs and excellent service. I would definitely recommend and use this company again.

Can't fault them at all!! Thank you Optimalprint!