Chesterfields - www.chesterfields.co.uk

We ordered a vintage sofa last week and it arrived today, we're very happy with it

Happy with our new hand dyed sofa and stool. Took a while to arrive as it’s hand made but worth the wait

We ordered a three seater Chelsea sofa and two chairs. All well and kept informed of delivery date by email.

The date for delivery was on time and our furniture was delivered by two very professional knowledgeable men who began to resolve our lack of free footstool. We awaited delivery of the footstool and eventually had to enquirer as to its whereabouts.

No knowledge of this was apparent but the situation was very reasonably resolved.

Apart from the slight blip in communication, we cannot fault our experience with this company.

Very poor quality. Would not recommend. Very uncomfortable poor quality furniture.

Ordered the sofa and chair on the 27th of March with a promise of a 4 week delivery, its now the 12th of July and no sofa.

I have sent 8 emails and make several phone calls and I am just ignored, to be honest I would not be this disappointed if I have received a call to say its delayed but no all they do is ignore you time and time again.

Do not deal with Mark Wilson as he will not return you calls or emails and when he does you are still no further forward and the attitude stinks, I am surprised that they are still in business with such bad customer service.

Sofa came and was covered in MITES we have paid another100 pounds to have it sprayed. We have been bitten and the whole house need spraying, NASTY NASTY COMPANY

My advice don’t do it go somewhere else.

If i could give this an zero star rating i would.

I ordered an Oxford 3 piece suite from Chesterfield of England, yes I was fooled by the swanky website, I dealt with Mark Wilson. We first rang with an enquiry, then we were badgered with phone calls to buy, we finally did commit and paid €2100..by credit card (thank god)

Mark told us we could expect delivery in six weeks, we received an emailed telling us they would be in touch with a delivery date.

A delivery driver then rang us to tell us "suite was going on the ferry on friday and we should have it early doors next week" three weeks later still no suite so we called and no one would return our calls until eventually we would take no for an answer and Mark admitted it had gone on the ferry but they couldn't track down the delivery driver and our suite was missing.

So we are €2100 out of pocket but luckily we spoke to VISA who are happy to refund us.

A truly awful experience.

Their website looks impressive and we were convinced this was a reputable UK company supplying quality new and pre-owned English made chesterfields. We ordered and paid for a pre-owned black leather chesterfield from a smoke-free home off their online store. However things turned bad for us from that point on. Firstly, Mark Wilson of Chesterfields did not meet his shipping commitments he had made to us. The sofa arrived several months late to NZ and only after we had sent several reminders. We have also found that the sofa is actually painted black, and poorly done at that. Patches of blue leather are now starting to appear through the paint. Finally, it stinks of smoke so could not have come form a smoke-free home as advertised. We have exchanged many emails with Mark and subsequently one of his colleagues. We received a modest sum of money in return for our troubles. This equated to less than the shipping costs and customs duty. Overall our experience with this company has been highly stressful. We are left with a sofa we do not want and several thousands of dollars out of pocket. My wife and I would NOT recommend this company.

Read a lot of reviews from them and nearly put me off but I called the company and chatted through my concerns. They reassured me an I placed an order for a custom made corner chesterfield. Communication wasn't the best and I had to phone for updates just to put my mind at rest. The chesterfield was running ten days behind the promised 6 weeks but the gave me a date of when the courier was picking it up and he phoned me on that day and said he was waiting for a full load to come to Scotland and was this ok, I said yes and hey delivered within 7 days of he first phone call. The guys brought it right into the living room and unpackaged it all set it up in the required corner and took all packaging away. The product was stunning, a veryhighquality and more than exceeded my expectations. Thank you chesterfields!

Very bad service. only decent to a certain point and then very aggressive, pushing me to buy. i luckily never proceeded with the paying because their lousy attitude made me double check their reputation on the net where i found tonnes of warning reviews!! they lie on the prices of the transport and are very fishy regarding the delivery!

be warned so you don't waste as much time as i did :-(((

We actually got a bit scared of ordering from this company after having read these reviews. While not a completely happy customer, I thought that our experiences could benefit others.

So, we ordered a 3-piece and a club chair, and they arrived very well within the estimated shipping time (to Sweden) and was actually delivered all the way into our living room. The furniture was packaged in cardboard, bubble plastic and plastic covering + tape. Seems to have been decent in protecting the goods. Payment was correct and we even got a good deal. The leather was not exactly matching the samples, nor surprinsingly good – still good enough. As was the manufacture – ok but not great. Overall impression is good but not more, but I guess that what you get when paying these prices.

Our biggest complaint is their shady appearence on the internet and on speaking with them on the phone. The name of the company changes every so often and there seems to be a perpetual sale going on. Talking to a Mark on the phone was actually quite stressful as he constantly kept reminding us of expiring offers and the need to act fast and pay fast. Quite off-putting. He did answer most of our questions via mail, though.

So today, we are actually quite happy with our furniture and our investment but still a bit annoyed by the whole buying experience.