Halo Financial Foreign Exchange

They made a mistake on my transaction and apologised. Complaints department not at all helpful, See email response below:

I am afraid I am personally embarrassed on this occasion as, having re read my email, I realise that my mistyping has caused this confusion. Rather than typing “150 points” my email should have read “250 points”. The fact is that the order was set at 250 points from the market and that is why it was not achieved. I hope this answers your question and please accept my apologies for the confusion my mistyping caused.

Making up typo error to cover up. The company does not have a set rate for all their customers, They have different rules and rates for different customers depending what they can get away with, that is the only way this type of mistakes can be made. One employee tells me one rate and another tells me another rate, then blames a typo to cover it up.

An apology doesn't cut it when I stand to lose thousands of pounds worth of Dollars and Halo gains thousands of pounds at my expense.

Not a professional company.

Stay well clear of this Halo, there are loads of other companies offering rates at less than half what Halo charges.

Good Luck.

We have used Halo Financial's services since moving to France over five years ago. A brief phone call is all that is needed to arrange the transfer of funds. The transaction is usually completed within two hours of the purchase sum being received from our bank. Electronic confirmation of receipt and transfer of funds is prompt and clear. The people with whom I have dealt are polite and helpful and are able to offer their professional advice. I have recommended Halo to friends.

These guys are good !

I needed a large amount transferred from euro to pounds .

The rate was very unstable and my bank couldn't help.

It was so easy .

The rate was confirmed and three working days later the funds were in my account.

Thank you so much for your help .

Real professional

I have used Halo financial on many occasions. On one occasion this involved sending a large amount of money from England to Canada. I was so worried about sending the money safely and securely. I was so fortunate to have Halo offer me this excellent service. A friend recommended Halo financial to me and I am so pleased he did. I was able to set my target rate for when my money was exchanged which helped a lot. There was enough stress emigrating so this took one of the stress factors away.

My private banker was excellent and offered lots of support and reassurance to me. I still deal with Halo financial to this day and find their service to be of an excellent standard.

I have been using Halo for euros purchase and transfer to the canaries for almost 10 years. They have always provided a great exchange rate and a fast transfer of funds. This morning I emailed them asking for 8000 euros, I paid using on-line banking and the euros were in my spanish account this afternoon. Brilliant.

Found service very quick,efficient and professional. My queries dealth with courteously and satisfactorily.The paperwork clear and easy to follow.

My initial communication with Halo Financial was positive but their lack of transparency regarding exact currency amounts and dates caused me to cancel my order with them.

For clarity, my advisor emailed:

" The rate on EUR into GBP now is 1.3170 and we will take the £5 fee off at the Sterling end. This means E 500 will equate to £384 per month. "

Then after agreeing I received a confirmation email which quoted €510.73 per month for 384GBP. After rejecting this confirmation I received an email the day after the agreement from my advisor saying:

" It was never going to work out that you would receive £384 from Euro 500. "

Please be cautious when dealing with this company.

Needed to transfer a large quantity of dollars to the US at short notice. Contacted Halo, who offered a fantastic rate and had the transfer all completed within 24hrs. Special thanks for making it all happen. Would highly recommend him and the service from Halo. Thanks again!

I felt very comfortable with this company handling my money. They were fast, transparent, and efficient. I would highly recommend them and will definitely use them again.

As a retired banker I know how much profit the "clearers" make from simple forex transactions. With £15,000 to send to Canada in dollars, I searched the comparison websites and decided to follow up with Halo. I got all the information I needed about the process, the security and the charging structure in one friendly and focused telephone call. I registered straight away (no problems with this process), and the next day rang up top fix the rate for my transfer. It could not have been quicker or easier. My funds reached Halo after a couple of hours, and the dollars arrived in Canada within 24 hours. I estimate my saving when compared to clearing bank rates at around £300. In summary, the process works, the telephone consultant was excellent and there were no points where I would suggest any improvement based on my first experience with them