Pro Camera Shop - www.procamerashop.co.uk
Customer Service
Quality of website
Value For Money
Pro Camera Shop - www.procamerashop.co.uk
User Reviews
Customer Service
Quality of website
Value For Money
Poundland Pro-camera. Avoid
Absolutely disgusted with the poor service received from this ‘Poundland’ company. You know that moment when you give your business to a smaller company and wonder why you did it? Yes it was cheaper, although not the cheapest online. Poor communication, I had to chase for a delivery date. I was told the date would be today (December 24th) and surprise it didn’t turn up. Again after made contact for tracking details I was told by the Sales Manager that
‘Unfortunately we have had a further delay with your order which we are now unable to deliver until the 31st. We apologise for the inconvenience this will cause ‘
Further delay? I didn’t realise there had been any delay, but that’s down to the fact that this company don’t let you know anything about your order. My son will have a wonderful day tomorrow thank you ‘Pro??’ Camera.
Avoid at all costs, a bedroom business such as this deserves to die. As an addition my TrustPilot review has been put on hold by Pro-farce telling me I left the order too late and would never receive it before Xmas. Really? Strange I have an email from them saying the package would be delivered beforehand? Check companies house and look at the year end accounts, bedsit business.
About My Order
I can't find any contact details of you and your phone number I have got doesn't work, please I need help
If you read the comments about the review 1 down from yours, you'll find this seller was closed down some time ago, so you won't be able to contact them.
Customer Service
Value For Money
Very Slow To Respond To Problems
I bought a Tokina 11/16 from then just before Christmas last year but it had to go back as a problem developed with the focus. It took a long time for them (over a month)to say they could not fix the fault so would replace the lens and one had been put on order. I received the new lens, which developed the same problem so I contacted them again. Lens was returned over a month ago and I got an email saying they were looking at it before sending it to their repairers on 2/10/13. I have not had any response from them since.
The price may be good, but customer care is very lacking.
Hi Sarah. Reading reviews over many months, you aren't the only one with that problem.
I posted a reply yesterday, but moderated/not allowed presumably because I posted their contact number.
I can't believe the mods won't allow help for a now defunct foreign supplier?
I'll try again typing this way; zero,eight,four,five,five,four,four,zero,three,eight,seven.
which is still manned, but just a rented call centre presumably)
Try this, Sarah; 0845 5440387
It is/was just a serviced call centre that they used for sales, based in the UK.
Does anyone have an email address or phone number? I bought a camera from them and it was faulty. I contacted Canon only to find it is fake and as I paid with direct bank transfer, have no redress...
This Hong Kong seller ceased trading a couple of months or more ago.
Any `contact` supposedly with them (phone or email) is just a rented/contracted virtual office in the UK.
Hopefully you will get your problem sorted, but any in-house warranties are likely to be worthless.
If you paid with a credit card you might have some luck through that, but many used the direct bank-transfer which gives the purchaser absolutely no redress.
Customer Service
Quality of website
Value For Money
The Personal Touch
Buying my most expensive lens ever, I didn't want to just push a button on the computer. Welcomed the fact that I could phone, talk to someone who knew, discuss the choices and then keep in touch by email one the order had been placed. Finishing the process by using their recommended insurers.
`upset a lot of reviewers`? lol (how do you know that btw?)
It's the purchasers that should be upset @ this foreign seller!!!, NOT the posters who told the truth about them & tried to warn others.
They are not trading it seems and the straggler reviews are not ten a day like they used to be and reported who comments on almost every ones comments in a negative way and has upset a lot of reviewers.
I agree, its seems there are "Ghost" reviewers who just feed in "praise". The web site has been "off" for nearly 12 weeks....
Funny how this Hong Kong seller, with no presence at all in the UK, is no longer trading (nearly 2 months now) but the `reviews` still keep coming in?
Customer Service
Quality of website
Value For Money
Bought 4 Cameras, 3 Lenses, 3 Cameras Fine, One Not...
Firstly let me say I have bought 4 cameras from this shop in about 3 years. Also a range of lenses canon 24-105, sigma 30mm and(i cant even remember which other!) Before my latest experience I would have recommended them wholeheartedly, and I have done so.
I have compared my camera's against that of friends who have purchased from Jessops and can find no difference - accept for the price, and the lack of a thousand languages in the menu, so I have always been happy with their products, service has been great and straight forward and the price has been fantastic.
However my latest (and most expensive purchase) has fallen well below par in quality. I bought a canon 5d11, when it arrived the box was slightly open, i reported this to PCS straight away who said it was not a problem, sometimes the boxes get damaged int he warehouse. After checking the camera, i also noticed that the shutter count was not on zero (or anywhere near) again PCS explained this away saying this was common on cameras and did not mean it had been used, I checked some reviews online and found other users had had these issues with some new bodies, so this put my fears aside. However a little while after getting my camera and with very little use, one of the mirrors fell out of the centre of the camera, for no reason....no drop, no knock, simply picked it out of my camera back, went to use it, and upon looking through the viewfinder, realised something was very wrong.
I contacted PCS who responded straight away, however refused my request for a replacement, but offered a repair, and to pay for the P+P. This was repaired. Now a number of months later, the focusing plate did the same thing, dropped out while changing lenses.....a quality camera needing to be repaired twice in one year....how dodgey does this sound?
I tried to contact PCS, but their website had disappeared! I had an old email from them, send a message there, and got a response after a few days, saying to send it to be repaired IF it was still under warranty, turns out it is a few days out. I am pursuing a replacement / refund under my consumer rights, as I do not think this body is fit for purpose. Alarm bells were ringing from the beginning and these further problems have only made them ring louder....
Three good experiences, one bad, judge for yourself....my saga continues ....
The reason most boxes have been opened, is to remove the manufacturers warranty card.
They don't have a warehouse in this country, these grey goods are just shipped in from Hong Kong/China (sometimes mis-labelled to try to avoid duty) then posted out via a middleman.
New cameras are ALL zero actuations!
If yours wasn't, you were sold a pre-owned camera, possibly a returns/repaired model. (you aren't alone though).
This seller has also supplied cameras with fake serial numbers.
Good luck with your warranty claim., I hope you get it sorted.
Customer Service
Quality of website
Value For Money
...experiencing Technical Difficulties With Our Website...
This is a note I received from Procamerashop a few days ago:
"...we are currently experiencing some technical difficulties with our website, rest assured our technical team are in the process of resolving the issue with the utmost urgency.
We would like to apologise for the inconvenience caused and would like to thank you for your patience as we aim to be up and running as soon as possible..."
I received great service and a great deal on a Canon 6D + lens. I would use them again.
They said that over a month ago. To be exact, it is the call-centre/virtual office they employed to take orders.
Hopefully anyone with a warranty taken out with, won't need to make a claim
THEY'RE GONE!
Customer Service
Quality of website
Value For Money
All Chillax, They Are Great!
I purchased a Canon 1D X DSLR Body, An ST-E3-RT Speedlite Transmitter and a Canon 600EX-RT Flash from the "Procamerashop" within the last 4 weeks. I had previously never heard of the company before so a bit of a gamble. Great prices, great service the items delivered safe and sound as soon as the money cleared, 2 days. I will certainly not hesitate to use them again over and above any of the competitors.
This Hong Kong seller is no longer trading.
Any warranty you received from them is now useless.
Customer Service
Quality of website
Value For Money
Used 3 Times, No Problems
I have used this company three times over the past 2 years with no problems whatsoever; paid by Bank transfer twice and saved a further 3%.
prompt deliver; the items were new and boxed and all work well.
These items are probably "grey" imports and as such the warranty would be with the supplier rather than the manufacturer but I have never had any problems with Nikon equipment in over 30 years!
Bought a Nikon 70-300; a Tokina 11-16; and a Sony RX-100 saving several hundred pounds.
Website - a bit tricky to navigate
Communication - As good as anywhere
Shipping cost - Free
Further discount - 3% (well it worked for me)
I did check where they were located before purchasing and they are in Carlisle, Cumbria.
Moved out? lol They were never here!
They were just another Hong Kong internet supplier, who now seem to have ceased importing.
How come it's taken you 6 months to write a glowing review btw?
I haven't bought anything from them for 6 months; perhaps they have moved out!
"Website - a bit tricky to navigate" - There isn't one!
"I did check where they were located before purchasing and they are in Carlisle, Cumbria." lol - They are in Hong Kong!
(This foreign supplier has NO presence in the UK whatsoever)
Customer Service
Quality of website
Value For Money
Cheap And Trustworthy
I did have concerns initially on visiting this website. The prices seemed too low, the layout was a bit basic, and the extra discount (3%) for payment by bank transfer sounded especially dodgy. However, I took a risk, and was pleasantly surprised. I've since bought quite a few products from them - mostly lenses, but also a camera body, and only had one less than perfect experience, when they delivered the wrong item. They quickly replaced it and gave me a small free gift as an apology. Their prices are liable to fluctuate, so it pays to watch the items you're after for a few weeks or months and take advantage of the best deal when you can - but even at the high prices, you're saving a lot compared to other retailers. Delivery usually within a few working days, never more than a week.
People saying they are dodgy, I can't really understand - I've never had a problem with them. However, at the end of August 2013 all their products seemed to increase in price a lot (~20%) - hopefully this is just a temporary variation. Second, their website has been unavailable for a couple of days at the start of September. Again, I hope this is temporary.
Overall, well worth it. Don't be afraid to pay by bank transfer and save even more.
You say if you'd known about them not being in the UK, you probably wouldn't have used them.
This is the reason I have been trying to let others know + point out they really need to research sellers properly & not rely on certain sites & reviews.
It's been mentioned on a few photography forums recently that some of these non EU importers are being checked out by customs/HMRC regarding their tactics of seemingly avoiding paying VAT & import duties (possibly why p-shop haven't been selling for 10 days?) although they will no doubt be back operating before long.
I'm happy yourself & other buyers haven't had any problems, but please be aware there are many who haven't, even though their reviews & comments are more difficult to find because p-shop threaten sites & forums to get them removed.
My only aim is to give folk a few facts, then they can decide if they want to proceed.
All the best.
Well I can't comment on a lot of that, as it diverges from my experience. They never said to me they weren't based in the UK - or else I would never have shopped with them. I certainly chose this seller at the start because they appeared to be legitimate, and as I say my experiences bore that out. Their bank account was a UK one, and the goods were dispatched from a UK location.
You say I'm upset, which is precisely the feeling I got from your comment. We'll just have to agree to differ - my experiences were good, and yours were bad. I do think it's a shame the website is down, especially if they will no longer be trading, as they were the cheapest option (until all the prices went up about a week ago).
IF your review is genuine, fine. I'm not attacking other reviewers. All i'm doing is trying to point out to potential purchasers that not all positive reviews are as they seem & to dig a bit deeper on this Hong Kong seller, who actually doesn't have a good reputation.
Nor do they have a UK office or warehouse in the UK as they like to tell buyers.
They also point out on their site, in capital letters in their T&C's, the buyers responsibility to inform HMRC of your imported grey good and pay any VAT/taxes due.
That is a legal requirement for the buyer btw, no iffs no buts, otherwise you are breaking the law.
As far as yourself recommending people pay by direct bank transfer is madness. Folk should ALWAYS use a credit card!,regardless of saving a few quid by giving up any rights.
(how good are their warranties, protection & customer services, now they've gone?)
I am trying to be constructive by stating facts, whereas you seem to be upset somehow. Strange, especially when no one has been able to buy anything from them for about 9 days?
This is absolutely a genuine review and an accurate reflection of my feelings about this seller. I have, as I stated, bought a large amount of kit from them over the past year, so I don't need to 'do some proper searches'. Why would I not recommend a company that sold me what I wanted at a good price, and delivered it quickly? I'm sorry if you had a different experience, but just because you did doesn't mean every good review is phony. Attacking other reviewers because they don't agree with you is neither constructive nor polite.
They shut up `shop` over a week ago & haven't been taking orders for longer than that. They will probably emerge again somewhere.
Is this a genuine review? It contains so much bs it's laughable.
Do some proper searches online about this seller.
You should NOT be recommending potential buyers pay anyone by direct bank transfer, especially when they are not a UK company.
Customer Service
Quality of website
Value For Money
Nikon D5200 + 18-55mm And 55-300mm Lens
Great communications, fast service and I will be back for more again soon.
Thanks
Ciarán.
Still no answer to when, or why then? Hmmmm.
I'm far from angry, in fact, while they/you aren't trading, i'm a very happy wee elf. lol
Seriously you need to get out and mix with people more as you come across as a very angry wee elf. I had a very good service from Procamera Shop and the parcel that arrived at my door came from England not the Far East. As for warranty Nikon UK may not touch it but Nikon will, as have bought stuff from outside Europe before and no problems with warranty.
(Yeah, from Hong Kong lol.)
So they admitted to you that they imported goods on your behalf, leaving you with the responsibility of notifying and paying HMRC any VAT/duty, which legally they should pay, but not to worry as we can wrongly describe the goods or undervalue the parcel?
Did they tell you they don't have a UK warehouse, or even a presence in the UK?
Did they tell you their warranty isn't really up to much?
Did they tell you they bullied sites & forums to get negative feedback deleted, in order to hoodwink folk & try to give themselves a good reputation?
Did they tell you they were going to close down? (your warranty is now totally worthless btw & Nikon won't touch your grey goods)
I ask again, how long ago did you buy your gear? & why suddenly write a glowing review for a Hong Kong seller who doesn't seem to be trading.....yet? (maybe you are closer to p-shop & know something the rest of us don't)
They were very upfront with me when I spoke to them on the phone and in the 4 emails they sent me.
They were untrustworthy & untruthful 5smugglers from Hong Kong who tried to mislead buyers & the govt.
So, when did you buy your gear then?
Q&A
Can you tell me if this company is still going and also have they got an email address for them? I have trouble with my camera I bought from them 18th months ago when I have phoned the number all I keep getting is please email us.