UPVC Window Company

Er oh dear we sometimes cant measure the depth of a window to reach the bottom sill.

So what do we do? Fill in with boxing strips at the short end so a cold breeze can

flow through!!!

Ready to replace for next winter , but not from this mob!!!

7 windows 1 door, £3'700 simple replacemnt.....or so i thought....Was initially lured by the ad in paper and webpage,sales man came all good,signed on the dotted line, and it just got from bad to worse, did not turn up on inital date, glazing company let them down, then sub contractor 2 guys turned up and fitted wrong widnows, left me with exposed bricks, unfrosted glass in bathroom, fitters walked off job.week later correct finishings supposedly were to be fitted, again, windows fitted so badly, I coul dnot open window,fitter did not lower sill, they cur facing around the tiles in theitchen such a bad finish.... and they ran out of product to complete job, again left me with a door and exposed bricks. week later somoen came 2hours late fixed the door, still left me with widnows badly fitted.2 weeks later and numerous calls eventually fixed 2 windows,I have despaired at this company,the salesman turned up uninvited tomy home and told me he was told not to leave until we paid som of the balance....we were not intimidated but someone more vulm=nerable could have been. I have given up and have all windows n upstairs of muy house very badly fitted. they blame everyone else except themselves, glazing company, girls in the offices, surveyor for not measuring correcty the subcontractors, the wood suppliers...do not use this company!!!!!

Just got 11 windows fitted. I had shopped around for prices etc and finally settled on the UPVC Window Company. Had a first class job done for a great price. No fuss, no hassle, no mess. 5*****

Am having a new door fitted by their sister company, UPVC Door Company.

The windows and doors are badly fitted. Door leaked water. Windows also leaked water. Parts rusting after only 4 months. Fitted in winter so first time I opend them in spring the hinged had completly snapped. Safety hinges only work on 2 out of 6 opening windows! They are expecting ME to pay for them to get fixed. I have a 2 yr old and 5 yr old and i think its disgusting they are not interested in their safety. The customer service is shocking. Not in the slightest bit interested in fixing, rusty, broken 4month old windows unless they are geting more cash out of me. Wish i had never used this company. They are truely awful. DON NOT USE THIS COMPANY!!!!

I do not feel these chancers deserve the title : Company.

They promise the world and deliver 2nd class poor quality upvc with low rated windows, which are cheap, scratched, draughty.

When your windows eventually arrive, after many delays -The fitters are messy, damage your property and leave rubbish, also couldn't care less attitude.

If you refuse to pay for shoddy workmanship that needs to be re-done, your letters are ignored, sworn at down the phone, lied to, different names given to the same person dealing with complaint "john", "joe", "jim" etc......

the office staff in charge of this mob are the most rude, brainless, uneducated lot, who are obviously encouraged to be aggresive to customers. They are only interested in one thing - your MONEY, once they get it - you are treated worse than dirt.

By the way, they boast that they don't care about court action or court as trading standards are familiar with them as i was told there are many cases outstanding...

IT IS SHOCKING that they are allowed to still trade and mislead people.

The most horrendous company I have had the misfortune to deal with! Suffice to say after 3 years of fighting with them and reporting them to Trading Standards I have just won my court case and got my money back! I got 5 windows from this lot, the independent assessor from trading standards said they were the worst fitted windows he had seen for a long time. They were draughty, they weren't sound proofed, 2 of them leaked, I couldn't close one properly! The company's after sales involved various men in football shirts appearing at my door with silicon guns and a horrendous attitude. DO NOT GO NEAR THIS COMPANY - I EXPECT TO SEE THEM ON AN EPISODE OF COWBOY BUILDERS IN THE NEAR FUTURE.

i've had a few window companies in all with different prices and different ideas on how to sell!

No.1 do your homework. Find out if there are any outstanding complaints/issues with the company you're thinking of buying from. Don't believe them if they show you a folder full of compliments! there has got to be someone unhappy!

No 2. you should be given at least a 7 day cancellation clause. By not supplying you with this any contract is void.

No.3 put them on the hotspot! don't let them bully you into buying their product. Its your hard earned cash. Use your head and not your heart.

No.4 write down any questions you may have that come to mind before and after you meet with any company. Live and learn!!

No.5 Trust your gut instinct

I say this because only one out of the three companies I have had quotes from I would go with. Sadly though its the most expensive. The other two, well deplorable. Contacting finance companies without my authorisation that want me to secure my house against the purchase of their windows! or one who was the associate of a dodgy dealer and done by the OFT! Both based in the Lanarkshire area.

Why can't these people just be honest and sell you something that is a reasonable price and fitted properly?? This is the hardest purchase I've had to make.

WE INVITED UPVC COMPANY TO QUOTE FOR WINDOWS/FRENCH DOORS AS WE HAD USED THEM BEFORE ,PURCHASING A BACK DOOR.Frank sales person was very helpful.Fitters Jamie and Pat excellent clean, tidy,helpful.The windows were aqrranged for 2nd April 8.30am The fitters arrived on time fitted all windows upstairs and smaller windows downstairs,arranging to fit french doors and front living room window next day.When fitters came on the 3rd I was informed the front living room window was damaged,they asked me to call customer service.I will use the term loosely The woman who answered the phone for most of that week came through on the phone as if she could not be bothered ans the phone,Promising to get a manager peter to call me back.he did eventually saying he would keep me updated when window would arrive in yard.I phoned on all occassions 5/6 days later,I actually went to the yard,spoke to Peter he was very laid back but pleasant,I did get my window 1 week later,bearing in mind it was easter week I had first windows fitted.I love my product .The company needs to address the customer service department.Just smile over the phone remember we are the customers.

After spending thousands of pounds getting a Bay window and matching windows for the front of the house, The first thing i noticed was no toughened glass in the window i had said had to be fitted with, Then i noticed i can hear the bypass which is half a mile away and id never heard it before considering i had single glaized windows before getting these put in, then i noticed the handles were falling off then i noticed they fitted vents in them when i said clearly not too,then to top it off I phoned again to get my bay window sorted as we noticed that the window is moving the silicone keeps coming away at the inside that it appears to be dropping and they want £50 to come and look at it when there supossed to be a 10years guarantee with it,The girl said only for manufactory and I said fair enough but youse fitted them its down to you,se to fix them, It turns out i've never had a support fix put under it before and thats what the problem is and thats from a neighbour who is a council inspector,Still they want £50 to come out and look im so disapointed in the service from this company my advise to anyone is stay clear of the UPVC WINDOW COMPANY.

We had three quotes from double glazing companies. We decided to accept Emerald Windows quote, based on the fact that it was extremely competitive and there window quality was as least as good if not better, than any others that we had seen.

We could not believe the differences with some of the quotes.

Martin from Emerald windows did not have any of the annoying sales techniques used by some of the other sales men, it was so refreshing. He promised me and my husband Paul that we would not have contractors working in our house but actual employees of Emerald windows. This was very important to us as we had a neighbor who had their upvc windows installed by a national company who used contractors after they had told them that they did not use contractors. Needless to say it was a very unpleasant experience as these guys did not work as part of a company but more like individuals with little care for their home.

We have to say when Emerald windows arrived to start the installation, we were relieved to see how much care they had taken about our home. They were extremely pleasant and professional a great team to have in our home. I would highly recommend Emerald Windows.