Barclays Business Bank Account

This is a long drawn out convoluted story , but all I can say is its been a week now, no calls from them only me calling to them.

They can not establish where this money gads gone .

Only lip service , no action, not doing as they promised , nothing

They simply don't care

Terrible service .

Customer service say there doing something and then time and time again they do not do as they say say they will. no emails no calls nothing

90% of The bank is operated by overseas call centres who read from the screen.

inconsistency in service.

credit and debit cards sent via ordinary mails which keep loosing in the post.

From setting up accounts to running took almost two months after going through many frustrations.

Don't use this bank!

1. I walked into a Barclays office to close a Barclays Plus Insurance as I had not made use of it for a long time. Instead of getting what I wanted, the Barclays staff clark asked me why I had not invested the money I had in the Current account into a Saving account. This was because I had a very large sum of money in the Current account. All in all I ended up wasting a long time by answering questions I never intended to answer. At the end of my wasted time I asked if my Barclay plus insurance was cancelled and was reasured it had. Only to find out a few months later it wasn't, and I had to waste another two months to end the BArclays Plus INssurance and cancel my Direct Debit. Appalling customer service. Clearly the Barclays clark got comission money on top of their salary.

2. I made an apointment with a Morgage adviser to get a mortgage. The appointment ended very badly as I was quoted a morgage with a 6.25% interest rate, which, the morgage advised didn' t even have the curtosy to inform me on the high morgage rate he was using. I shopped around and found plenty of banks with less than 2% interest rate. Clearly mortgage advisers get comission money on top of their salary.

3. Barclays encourages customers to use UBER- a company that has every customer's bank and life history in their data base! UBER!!!!! Silicon Valley Company! Never in a milion years I can trust Barclays again.

So, in the end I cut my loses and moved on to a different bank. I had been a Barclays customer for 20+ years, never been in red, on the contrary Barclays made good business on my healthy current account! Big loss for Barlcays, masses of dissapointment for me.

I moved on, Barclays never contacted me to ask why! Customer care......

If you cant do what you need via the on-line facility very rapidly you will lose the will to live and get motivated to move your account.

I have had a business account for the past three years and all of a sudden they have my removed my business account tab on my online and mobile banking.

I have a fair amount of money in the account and now no where to be seen.

I rang them up and they said they are reviewing my account......whatever that bloody means!!!!

I have money which isnt showing anywhere until they finish this review......

Barclays when i get my money back im going and i wont be coming back !!!!!!!!!

Stay away from Barclays !!!!! Useless

We have a business account with Barclays & have tried to set up online banking since November 3rd? I've tried online, telephone & in person at my branch - each time to be told that all is in progress. I'm still awaiting as of 22nd December for a pin/membership no in order for me to do this, I set up a formal complaint 6 working days ago to be told this morning that nothing has still been actioned - I have wages that need to be paid - how can a bank offer a "Business" account that can't pay it's staff!!!!! I have never dealt with such incompetence & will be seeking further advice. I WOULD NOT RECOMMEND BARCLAYS TO ANYONE.

We transferred our company accounts to Barclays Business in March 2015. We then went through a long process (2 months work) of changing our details for invoice with all our clients (around 80). Money started going in to the account, however, there was one significant floor - we couldn't transfer any money out.

I have spent 40 hours over the last four weeks on the phone to Barclays and probably the same the month before. Our business manager in Birmingham  completely washed his hands of the issue saying we needed to deal with the online team.

Today 16th September we have been informed there is a glitch in the system and Barclays do not know how/when this will be resolved and they have advised that we close our account and go back to Santander. This answer was only achieved after four hours of arguing and had they had their way the glitch would still be undiscovered.

We estimate our loss at around 20k and that is before we go through the process of changing back to Santander and updating our clients.

A formal complaint has been raised and they expect to come back to us in eight weeks.

If you are a business thinking of switching to Barclays approach with extreme caution and don't change anything until you have tested your account for at least three months.

Also like most others we have experienced the expected misinformation, rudeness, inept managers etc. These issues are not isolated, this is a systemic problem running through the core of Barclays. They are aware and don't care.

Put application in online. After 3 weeks have heard nothing. Everytime I call to chase up, I get cut off, most recently after being on the phone for 35 mins, on hold..........

Guessing they've lost my application and easier for them to hang up rather than apologise?

I'll be going elsewhere.

Please avoid Barclays Business in Swiss Cottage branch. The so called "business manager" there is just a time waster who asks lots of intrusive and unnecessary questions and then refuses to open a business bank account on a technicality. I just cancelled my application and opened an account with another bank within a few days.

I am a business customer of Barclays and recently enquired about a business loan. The business manager said I had already been pre-approved for a £12,000 loan and if I logged in to my online business account and then clicked on pre-selected offers all I needed to do was answer a couple of questions and that would be all.

So I logged on and I clicked on the pre-selected offers only to see a message to say there was a technical issue with this page and try again in one hour. Well you can guess 36 hours later and the same thing. So I phoned customer services and was told they have been aware of this issue for months they even asked me to use different servers like google chrome and internet explorer but nothing worked in the end they said they had no time frame of when this would be resolved.

Barclays are a multi billion pound company and for them not even fix the issue nevermind not knowing when it will be fixed is ridiculous. As a business customer I don't have the time to be on the phone for over an hour for an over the phone application..... Having the £12,000 offer was due to me running my business correctly. Also having previous loans that I paid off within a year, hence them pre-selecting me.

In the end I have gone to Paypal who have given me a lone in 15 seconds for the same amount. So well done Barclays absolutely pathetic!