The French Bedroom Company - www.frenchbedroomcompany.co.uk

Please avoid this company unless you want to get tricked

Excellent service and lovely bed!! I would recommend the French Bedroom Company for three reasons: brilliant quality, lovely staff and unique designs of furniture!!

I bought what I thought was a Caramel Linum Bedspread called Plushious. When it came it was the Linum Bedspread called Paolo, colour Camel. The French Bedroom Company had changed the name and the colour which they told me they were able to do. What this meant was that I paid nearly £100 more for a product that I could have got from a number of other companies. I complained but they really did not want to know...... watch these kind of companies.

I’ve ordered two beds from the company nice products but a three month waiting time on a bed why????

Happy to take full payment which I thought was a bit greedy and no feedback to date,I do find the “ white glove service “ a bit greedy to ( basically they set the bed up and take your rubbish, something I would expect for free when I’m waiting 3 months for a bed) purely my opinion but again when your spending nearly 2k on a bed, o & have I mentioned the 3 month wait I would expect them to wipe the charge. Customers Talk and like I say it’s left me a bit peed

I received a faulty bed which I paid a lot of money for. Staff refused to believe me and I felt the customer service was really bad. I would not use this company again.

I would firstly like to state that I thoroughly enjoyed the service, superb! They were so lovely and helpful.

I have recommended this company to friends and family and everyone of them have gone on to purchase from this company.

This review is not meant to tarnish the reputation of the company. But rather to ensure that they are made aware of certain problems with the furniture. I bought all my furniture from this company mostly the Versailles range and they are beautiful. I bought them and shipped them to Nigeria in December of 2014. However, the fabric is much too fragile. I hardly sit on the furniture but they have ripped. They ripped about 8 months after, even the bed has sustained tears. The chaise and chairs Have ripped. They are very tightly drawn, they came with faint horizontal stress lines and they began to rip along those lines. i googled to see what others had to say about the quality of the furniture and came across this review website and saw that responses were given so I figured I may as well finally speak up.

I will say again that I love the pieces I bought and the service I received and would gladly buy again from this company should the need arise however please take care of the fabric problem. And I would very much appreciate a suggestion as to what to do.

The French Bedroom Company have such exquisite products, and my dressing table is my new favorite possession. The charming delivery boys brought it in only 6 days. I'd thoroughly recommend them. Thank you FBC! x

I felt the need to share my experience so that before others buy from the French Bedroom Company, they are aware of my experience.

I purchased the Versailles chaise at around £550, because, like others, I really liked the look of the product. Unfortunately the quality since then has not held up. Within the first year, a very noticeable crack appeared along the joint between the seating and the leg. On that occasion, after sending over pictures and verification, a new one was delivered. I was told this happens 1 in 200 cases. I thought well I was just unlucky on that occasion.

Recently, one of the buttons on the seating has popped up, I do not EVER sit or place anything on this chaise, it is purely decorative, it is not near a radiator or a window, so there are no heat/humility/wind/temperature issues. I can only assume that the quality of the threads that hold the buttons down is of inferior quality, so that over time, they lose their strength.

I have contacted the company's customer service, and have been told that because it is outside their one year warranty period, there is nothing they can do, and they stand by the quality of their products.

This was an expensive item, that should have withstood the test of time, even if used for seating.

I felt this is important for others to know that before you get enticed by the style and look of the furniture pieces, please bear in mind that the quality in my experience no way justifies the price. By that time, the warranty falls away too and you have no one to turn to.

Unfortunately I don't think I can post pictures but I will try post on the company's facebook page.

Unhappy customer

This company is the best of it's type I have dealt with so far.

Superb customer service from the onset , with swift delivery , going that extra mile to get my beautiful cushion to me at a time convenient to myself.

Item arrived and was simply beautiful, thanks so much.

The quality of the cushion was also very high and just as described! Will be recommending !

I am addicted to this company!

After buying about 12 items from them I thought it was time I wrote a review.

The staff are really friendly and helpful.

They always call me to ask me when I'd like to receive my items.

The delivery men are really helpful and friendly.

The products are AMAZING and without exception, better in the flesh.

They are so pretty, and so unique, and my friends always ask where I got them.

I will be back...!

Thank you 'girls' for all the help you've given me, you are seriously the nicest team and lovely to chat to. xx