Tessuti - www.tessuti.co.uk

Ordered a few items from their website on the basis that they will be delivered by the date shown when I made the order.

Since then my order stayed as unshipped for a few days. When I contacted customer service I have been told that they do not have a shipping date as they are busy before Christmas.

I accept that they are busy before the holidays but then they should not provide delivery dates when you make an order or they should add some disclaimer on their website (as they are aware of it). Of course they didn't as this would put off a lot of customers from buying.

Overall, bad experience. I will not use in the future and will stick with more reputable traders.

On the 8th May I purchased Boss Logo Gilet L @ £157.00. On 10th May I purchased Boss Chroma Gilet XL @ £156.19 as I wasn't sure if the Large was the correct size and Boss Logo wasn't available in XL so I ordered the Boss Chroma for size comparison.

I kept the Boss Logo Gilet and returned the Boss Chroma Gilet. I printed off a returns label via Tessuti website and took it to my local Hermes shop. I received a receipt from the shop and an email shortly after confirming that the carrier had my parcel and I received a further email 2 days later saying the parcel had been delivered.I chased up my return yesterday only to be told that apparently I had returned a summer dress from H&M. I argued the case saying I took one parcel to the shop, I am a man and don't wear dresses and it is not possible I returned a dress.I was told to take it up with my provider to seek resolution,the matter still not resolved. The parcel has either been interfered with by the courier service in transit or upon arrival at Tessuti. They are not remotely interested in resolving this matter, I am £156 out of pocket and being treated like a criminal. I would NOT recommend this company to anyone

this company dont even deserve 1 start they are an absolute joke they lost my order of over £500 back in jan and i keep calling them for them to say that i need to wait because of the value it has been escalated to the investigations team so i need to wait, so i patiently waited 3 months just to be told the case has been closed so i call up tusstti for them to give me a email address for the investigation team because they dont have a number apparently even tho there probably in the same building, so i email them twice for them to not even responde. 

Ordered some Parajumper sweatpants. This was my second order from Tessuti. First order never arrived and after a week of chasing i got a refund. No explanation. I risked a second order as these pants were out of stock everywhere and the price was too good to be true. Guess what...it was too good to be true. They never turned up. Got a refund with no explanation. So 1 star for ordering, as what the website says is in stock, clearly isnt. 1 star for delivery as 100% of my orders so far are a no show. 1 star for pricing, as although they appear to have great bargains...they dont have stock of the majority of things they advertise. If you search any item of clothing in any size, i guarantee Tessuti will come up trumps in your search results, with an unbelievable price. Dont be fooled, they do not have what you are looking for and are just after your money. Save yourself agro by ordering from a reputable outlet.

Sent back a t-shirt which has been miss placed by tye courier. They have the tracking number but are still asking asking wait until they have a solution with their courier. AVOID AVOID AVOID

Returned item for refund a month ago. Still haven't received my money back. Tessuti are taking people's money during a pandemic - absolutely disgusting behaviour. AVOID AT ALL COSTS!!

If I could give 0 I would! I ordered a mens jacket and they sent me a jumper. I couldn't contact anyone by phone so had to use twitter. No one got back in touch about it. I basically ended up demanding a refund and I had to wait over a month for my money back. Avoid this company at all costs and use other companies. They are beyond incompetent

Waited ages for delivery sent stuff back and waiting ages a for refund customer service gave back and messing me about with putting if refund will contact bank to retrieve totally shameful avoid

the worst shopping experience so far... its like they hired people with special needs to work there. I ordered a pair of sneakers. 6 days later my order is still "pending" so i write to them what is happening with my order , a couple of mkore days pass and i get a respond , sorry your order has failed in our systems we will refund your payment as soon as possible , and i write back i dont want a refund i just want the sneakers, can you please just send them to me , now that obviously you have found out about my order!? no respond , just notification then my refund is being processed!!??

I visited the Tessuti Coventry store on 27 March 2017 and asked the assistant if I could try on a Paul & Shark jumper. The assistant advised the Manager said customers were not allowed to use the changing room if it is possible to try the garment on openly in the store. I therefore took off my own coat and jumper, and placed them neatly on the floor in order to try on the jumper. Later I sent an email to Tessuti customer service asking if this was normal policy although I have not received the courtesy of reply.

I appreciate that the jumper (£240) is expensive (but not actually as costly as my coat & jumper). If Tessuti do not trust customers to try on clothing perhaps they should stick to on-line sales.

It will be interesting to see how long the Coventry store stays in business, given

Chameleon Mensware and Hannigans (in West Orchards shopping Centre) are both high end stores with quality clothing with first class customer service ................you can also use the changing rooms to try on clothing!