Kenco Spares www.kencospares.com

Kenco Spares www.kencospares.com

User reviews
2.4

Customer Service

3.5

Quality of website

3.1

Value For Money

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Kenco Spares www.kencospares.com

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Kenco Spares www.kencospares.com
2.69 16 user reviews
538%
46%
30%
20%
156%
2.4

Customer Service

3.5

Quality of website

3.1

Value For Money

User Reviews

jackiebellchambers
1

Customer Service

1

Quality of website

1

Value For Money

Do Not Use This Company

Wish i had read reviews before parting with 350 for an item that should have arrived in 48 hours 6 days later still waiting and geting the runaround do not use this company

MiserableCustomer
1

Customer Service

1

Quality of website

1

Value For Money

Do Not Use This Company - Urgent!

I have never heard of this company before, but the price was good and I had no reason not to use them. The free 48 hour delivery seemed like an added bonus when spending nearly £100. The delivery is now 2 days late, the customer services advisor has told me on their tracking details it has been loaded and unloaded 3 times from the van because the driver didn't have enough time to deliver. I have wasted an entire day sat by the door waiting as was told delivery would be today and nothing has arrived! I then saw these reviews and realised this is a common trait with Kenco Spares and asked for a refund. I was told I could not be refunded as it's "out for delivery" but obviously isn't getting delivered. Doesn't make any sense whatsoever. Apparently I can be refunded tomorrow if I don't receive it in the next 5 minutes, leaving me 2 days before Christmas to try and find this gift. This has been such an inconvenience and atrocious service. To be told it would come today, when already late and then not arrive and not be allowed a refund. Absolutely joke. IGNORE ALL OTHER REVIEWS, KENCO SPARES IS NOT A CREDITABLE COMPANY AND YOU SHOULD NOT RUN THE RISK OF USING THEM!!!!!

gareth_thomas80
3

Customer Service

4

Quality of website

5

Value For Money

Great Product, Great Price

Order item for a great price compared to majority of retailers. Company did fail to reply to a number of emails asking for a delivery date, but one phone call and they supplied me with the tracking number and chased the courier for me. Item then arrived within 24 hours. Great.

FvB1
5

Customer Service

4

Quality of website

5

Value For Money

Ignore The Negative Reviews!

I almost didn't order from this company after reading the reviews here. I am so glad I did. I got exactly what I wanted for a good price with free 48 hour, signed for, delivery. £20 cheaper by ordering directly rather than via the South American river company... You can't ask better than that. Very efficient, courteous communication. All in all amazing service. I cannot understand the negativity. I will definitely use this company again and believe that if I have any problems in future they will be delt with in an equally professional manner.

kenyorst
1

Customer Service

1

Quality of website

1

Value For Money

Rip Off Company

No goods delivered. Don't go near them. Trading Standards need to take action in Northern Ireland.

BadKenco
1

Customer Service

1

Value For Money

Terrible Customer Service

I ordered a washing machine part & I was told it will be there within 3 working days. It is now seven days later and no part has arrived. The manager is an ignorant man & he has an appalling attitude regarding customer service. My advice to everyone is to stay away from this company, they take your money & they do not give a damn about your order. There are better suppliers out there, Kenco are not cheap. Avoid this business. Look at all the bad reviews. Stay away.

wnfrench121
1

Customer Service

3

Quality of website

3

Value For Money

Poor Information And No Order Arrived After Two Attempts

I ordered a battery charger for my dyson hand vacuum was told order was on way and given a delivery date nothing came they said they reorder and after more than a week second order has. Not arrived. Has to go back to amazon to make claim

For my money back

berneslai
1

Customer Service

1

Value For Money

Avoid Like The Plague

I ordered an item through Kenco Spares back in May which was £50 cheaper than any other e-tailer. I received an "order complete" e-mail soon after purchase but never received any goods. E-mails have gone unanswered and I am still without the product ordered or a refund of my money.

aurieva
1

Customer Service

No Items, No Money Back

I have not received the item, though the order status is completed.

I've called in the very end of January and I was told that my order will be canceled and the payment will be refunded since the item was out of stock.

At the beginning of June I've checked my paypal account, no money was refunded. So I've contacted the company this time via e-mail.

I got such a response: "

Apologies there are notes to the effect of this on your account, I will ensure that the item was not dispatched, if I can find this out I will process your refund immediately.

"

My lately e-mails are ignored and still haven't received money.

Michmack
1

Customer Service

4

Quality of website

4

Value For Money

Where's My Goods!

Still waiting on my product when you call them they are on leave till the 16th, however someone was responding to my email though very vague and not very professional and now no one is getting back to me. Us thus company for real. I've researched and cannot find any other reason to believe there not apart from 2 people saying orders not recieved.

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