Lewis Carpets

My beautiful rug arrived as promised last evening. I thank you so much for your wonderfully pro-active service.

the worst carpet fitted I had. All carpet loose, cushion floors short ends -ABSOLUTELLY TERRIBLE.the Boss is very rude and unhelpfull.

Recently decided to refurbish my bedroom and went to John Lewis in Glasgow to choose a carpet. The salesman in store was excellent, he showed me the different types of underlay available and allowed me to place each type under a carpet sample to decide which one was best. He explained that there was a cost for both the uplift of the existing carpet and to remove same. I was able to save myself almost £100 by taking up my old carpet and disposing of it. The carpet fitters were contracted by John Lewis and their communication was great, arranging a suitable appointment for me and what can I say, the carpet has been fitted perfectly. The carpet has been down for 2 months now and I'm still very pleased with it. It wasn't the cheapest carpet to buy and fitting was expensive compared to the charges made by carpet companies but overall, I feel I got what I paid for.

Having bought a property for a buy to let we decided to purchase carpets and vinyl from Lewis carpets in St Lawrence near Ramsgate. The sales person recommended a budget carpet which was said to be of good quality and hard wearing. We also purchased vinyl.

The attraction of buying from Lewis Carpets was free fitting, underlay, grippers etc. We of course realise that you don't get something for nothing and these costs are added on to the price of the carpet.

When the carpet fitter turned up to lay the carpet he told us that we should have taken up the old carpet. He did take up the carpet himself and dumped it outside the front door. He also said that we did not need the floors boarding to which the vinyl was to be fitted even though the estimator had told us it was necessary and we had paid for that service. He did board the floors for us when I said that I would like it done however. The standard of carpet fitting was very good and we were very pleased with it.

When the carpet fitter left he told us they did not take away the old carpet so we now have a garage full of old carpet to get to the dump. When I spoke to Lewis carpets I was told that if we wanted old carpets to be taken up and disposed of it was at extra cost. This was not made clear to us when we purchsed the carpets.

We did discover a run in one of the pieces of carpet on the stairs which the fitter replaced from the scraps of carpet we had left over when he returned the following day to lay some vinyl which was discovered to be faulty previously.

I also pointed out a that here the carpet on the landing had a distinct line in it which was different from the overal patern. The gentleman from Lewis Carpets agreed but said because it was budget carpet they would not be prepared to do anything about it.

Overall I was disappointed with the service and I will not be using Lewis Carpets again.