Skate Hut www.skatehut.co.uk

I ordered a scooter helmet online, the colour stated blue.The photo online clearly should a baby blue colour helmet. When it arrived it was labelled cobalt blue and was a rich dark blue. Skatehut advised that the helmet looked a different colour to the online photo due to lighting when the photo was taken. Althought they offered to exchange they would not pay for return postage despite admitting the product looked different to what was advertised. Very unhelpful

Bought 2 koenji in the summer from Skate Hut for my son and daughter to enjoy, on my son's first rides turned itself off whilst braking almost resulting in a serious accident, got a replacement and after a couple of days use was placed on charge and never to turn back on. After a while of trouble shooting and on the same day of writing an email my daughter had an accident as her front wheel started to violently shake and she fell off as the wheel came off. Furious I emailed Skate Hut demanding a return of these products which are clearly unfit for purpose and dangerous, I got an offer of an upgrade from flow which I did not accept and wanted a refund.

Eventually I managed a return and 6 weeks later an email which stated that the warranty was void due to the fact there where scratches in the cheap plastic base and there was grass yes GRASS on one and therefore they had been missused, no mention of the fact of the very poor batteries or the fact that my 9 and 10 year old children could of been severely injured due to the poor quality of these products.

Its now December and I have nothing to show for my purchace.

I definitely would not recommend this product and customer service from Skate Hut and Flow has been disgusting.

Maybe i was just unlucky but my experience with Skatehut was awful. Ordering process and website was great and my order arrived on the day promised. Then it all went horribly wrong.

First off after just inspecting one skate ( of course my fault ) but of course i expected to have the matching other skate. So i wrapped it for my son's birthday only to have his smile reversed once we found two different skates and both right footed.

Contacted skate hut who to be fair were great and made it easy to return and promised next day delivery once returned.

This never happened and after many phone calls to unhelpful uninterested staff all i was ever given was blaming the delivery firm and not taking responsibility for what is there responsibility after all they took my money for the products i ordered.

mistakes do happen and im not unreasonable but to just constantly say its not our fault and hardly do anything to rectify the problem really gets to me. You were selling the skates and you took my money, who delivers them is your choice.

Not pleasant to deal with and will never order with them again

Happy to now say that the skates have arrived but unfortunately 10 days after my sons birthday

Such a great site with variety of products. Free shipping and great costumer support. Thanks for the costumer support. Also thanks a lot for providing student discounts. It helps a lot as skateboarding is such an expensive sport and hobby to do.

I called them about my delivery being demaged and they had no problem, even without me sending it first for them to check, with sending me new parts on that day. I got it a day later but it was fine, sent the broken parts back that day and everyone is happy.

Spoke to the person I dealt with today about a scooter for my son Great customer service, fast and efficient and advised exactly what I needed

I just finished with the customer service and I have to say I was very happy with it. The person on the other end was very helpful and got me the information I needed to know very quickly and was understanding with it. One thing I wasn't too happy about was that I had to type in some personal information which I didn't understand. But, over all it was a good experience.

Great service. Thanks skatehut.

I order my daughter a pair of roller skates for Christmas but they were a bit tight on her I eventually got around to returning them to exchange for next size up. I done this on Tuesday and the new skates are being delivered tomorrow I am so happy with their very quick non quibble service. Tvs k you skate hut.

Ordered quad roller skates from Skatehut on Wednesday morning, they arrived Thursday afternoon, bang on time. Fab product, great service, and a very easy to use website with plenty of information.