Weather Shop - www.weathershop.co.uk

Having made initial contact with the Weather Shop wanting to purchase a TFA weather station and protector, being the distributor in the UK, I found the customer service support appalling.

Firstly, obtaining a quote for the item as they did not stock it and needed to speak with TFA in Germany. I had to make five calls as a follow-up before I got the quote, having been told they were too busy to arrange a quote(excellent, I thought, in this economic climate).

Subsequently, when I eventually did receive the quote and wanted to place the order, I was met by a harsh and rude sales manager who told me she could not take orders as the lady was out for lunch. I was told I would get a call back to place my order; despite waiting 4 hours and three phone calls later, I called back to complain about this appalling service. I was so thankful I never placed an order, as if there was a problem with the item/s, then I certainly did not feel confident it would be dealt with swiftly or even at all.

Very disappointing indeed with such poor service, and being part of a larger group, it seems the everyday customer like myself is not treated with any priority, and certainly in such a casual and carefree approach.

I am writing to the parent company to complain as I am sure the shareholders will be pleased that customers cannot place orders and are treated so casually- NOT!!

A few years back, I purchased a couple of weather stations from Amazon, but they were useless. Four years ago, I came across Weathershop.co.uk, and was immediately impressed by the quality advice I got from an agent, and that their units were used professionally throughout the world in a range of different settings such as football stadiums, schools and the like.

The difference between the cheap Amazon weather station and the one I purchased from them was unbelievable. The signal from the sending unit was able to get through the thick walls we have in our house, and it has given us constant pleasure to monitor the weather outside.

A few weeks ago, the weather station developed a fault and a quick call with the agent identified what the issue was, and I was able to get the replacement part which was very easy to fit, and it is now back up and running. I can't recommend the shop and their service enough and would have no hesitation in buying another weather station from there. The equipment is professional grade and built to withstand harsh weather.

The bottom line is pay a little bit more and get the best. It is well worth it in the long run.

My weather station consul malfunctioned and they asked me to send the entire station back. Told me they would not replace the station as there was damage in transet of a part that did not need to be sent. Have kept the faulty console and the broken part. (only broken when in their possession) and refuse to communicate.

Experienced excellent customer service from Weather Shop on more than one occasion. Exchanged product for a different model with little fuss soon after buying. A faulty rain gauge was replaced quickly and easily. Great range of products and real expertise.

The weather station is a very smart looking piece of kit. It was despached very quickly and very well packaged. I would recommened this model to anyone who wants to instantly know whats going on around them weather wise. This seller is one of the quickest i have dealt with. Five star plus

Bought weather station & bits last year - great.

When I phoned with a small problem help & service super.

Purchased another one this year as a present.

Again SUPER service

price much better than argos, arrived first class post on free delivery - great service, thanks

Excellent service, I ordered on Tuesday afternoon and my goods arrived on Wednesday morning on free delivery. I can't comment on the product because it is a Christmas present for my brother. Will definately order from them again.

Ordered late on Wednesday evening, delivered by Post Office at 10:00 hours Friday morning using first class post, can't fault that. Easy to get going and after a short while showing everthing expected. looks nice, very pleased with product, price and delivery. thanks.

My previous Oregon weather station had worked well for many years but it finaly decided to stop displaying the temperature readings correctly. I ordered the BAR 206 with an extra sensor (to go inside the greenhouse).It arrived very quickly from Weathershop and was very easy to set up.As soon as I switched it to search for sensors, BINGO! it found my