Personalised Gifts Shop www.personalisedgiftsshop.co.uk

I believe the negative reviews below are for a different company called The Gift Experience who also call themselves - The Personalised Gift Shop -www.thepersonalisedgiftshop.co.uk -should be avoided and are clearly trying to use a similar name to the other company called to confuse buyers. This company cancelled my order as item unavailable even though in stock on their website. Beware which website you are buying from before leaving negative review.

The company shown here for reviews is actually Personalised Gifts Shop, which is a very good company which I have ordered from before and it is clear from other review websites that people have had a good experience with them. 

Previously ordered a lovely butterfly heart trinket box from Personalised Gifts Shop as shown with above

Fast despatch within a few days and item arrived on time and looks really nice for anniversary present.

I received a couple of emails when it was being engraved and again when it was despatched so customer service also was very good.

This review is very overdue and should have been written before.

Do not buy your Christmas gifts for delivery from this company. I am in Australia and I ordered ordered 2 Christmas hampers for friends in the UK. Despite repeated emails asking for delivery close to Christmas, this company delivered both Christmas hampers in September. Talk about ruining a Christmas surprise. I have never been more disappointed or angry about any purchase.

Missing personalised graphics despite having to check them twice before confirming order. When contacted to advise was told they don't do that design, however it is on website so provided evidence. Then said I should have checked before placing order, sent them original order showing graphic at final check stage. No joy and stuck with partially engraved vases. DO NOT ORDER FROM THIS COMPANY DISGRACEFUL CUSTOMER SERVICES. ORDER AT YOUR PERIL.

Ordered a picture blanket, when it arrived all the writing in the middle was all off center and some of it was cut out. When I wrote to express my concern I was told it was my fault and they were not going to engage with me as it was clearly the customers fault! I had used this website many times before and had no issues but the customer “service” and being left with a completely useless Christmas present, I am left devastated and so disheartened. DO NOT buy from this company.

Ordered a personalised cushion cover which took 6 weeks to arrive and when we finally received it the product is the worst quality item I have ever seen! The picture isn’t even in the centre of the cushion so has cut half of it off...and cost £20, and didn’t even include the cushion itself! Will never use this site again. Very disappointed

Ordered some personalised whiskey glasses it was so easy to do online.Ordered on Thurs afternoon received them Saturday morning. I would recommend this store to anyone. Great service , Fast delivery will use them again.THANKYOU

Half my order missed.

Order 8 Cushions and Personalised Cushions Covers with a pen set.

Paid extra for Cushions but they never came. Ordered on the 4th recieved order on the 13th December. 

Contacted them by email and said they would send out Cushions straight away. But if it took 9 Days for order, I'm afraid if the order don't come in time , Christmas will be alot more pressure on trying to find Cushions that will fit the covers on Christmas eve. Even though I'm working right up to then. 

I requested a call back to discuss this matter and all i kept getting is emails back.. the number on there site only works Monday to Friday to 5pm so i couldn't ring them yesterday (Friday) when i got finished work and weekends there no answer even over the busy season. What is a person to do.

I ORDERED 1 PACK OF 2 X PERSONALISED CUSHION COVERS AS A PRESENT

. A MONTH LATER DESPITE 4 EMAILS I HAD STILL NOT RECEIVED THE ORDER. I CONTACTED WOWCHER. AND THEY CHASED IT FOR ME 2 DAYS AGO I RECEIVED ONLY ONE ITEM IN VERY POOR QUALITY. BUT HAVE BEEN CHARGED FOR 2. DESPITE NUMEROUS EMAILS. THIS COMPANY CANT BE BOTHERED TO REPLY. DO HO USE OR RECOMMEND. VERY POOR.

Highly misleading delivery - next day delivery charged but delivered 4 days later!

The prices may seem really good but the glassware do not come in boxes!! This was not addressed on the website so be warned,they are additional £5.99! Near enough the price of the pint glass. I assumed it came in a box as it is purchased as a gift, had I have known this I would not have ordered.