Crafty Capers www.craftycapers.co.uk

I have ordered several times, the last order came wet and the Christmas picks were damp. Taking pictures of damp items is not easy. However I sent the pictures of the box wet as soon as the delivery arrived.

I have emailed several times, to be told not to keep emailing. Wanting further pictures. No apologies.

“ what is the exact problem “

Not interested in customer service, the time of the emails is not customer friendly.

Not even apologies or replacement offered.

Poor service would never order again, they clearly not interested!

Extremely disappointed. I would not bother placing orders with a company that have no customer service skills. I never tight reviews but felt I needed to advise others.

Tones on emails are awful!

Awful tricksters. Crafty by name, crafty by nature. I bought Plaster of Paris, advertised as: ‘BULK Box of 5 Plaster of Paris 2.5kg’’. The price was equivalent to 12.5kg with other companies. What I received was five 0.5 packs totalling 2.5kg. I checked the item on their website, and in the small print it does reference this. I feel tricked. It would cost too much to return it, but I wish I had read reviews- they are clearly sharks. Also, I paid extra for faster delivery, but they blamed delay on the Post Office. I see they have previous for this too. Terrible tricksters. I would leave zero stars if that were an option.

DO NOT USE. I order two products that were over £50. I emailed them to see where they were as two weeks had passed and I paid extra for express delivery. They contacted me back to say they had sent them second class post and it is my responsibility to find them and I should contact the royal mail. I have told them that this is legally there issue and not mine. They emailed me back to say they will not resend them again or refund my money. I have now had to report this to the credit card fraud department who are now taking action. Just make life easier and DO NOT USE them

I would not recommend. Do not use, ride and unhelpful.

False advertising. They picture hamper bags and send sandwich bags. Awful customer service. Would not help at all and were very rude. Avoid at all costs.

They didn't have all the stuff that I ordered.They said I'll get a refund but it's been 2 months and I still haven't received any money. At first they responded very quickly, but now ignore all my emails.

Received poor quality product returned with proof and still have not received refund within 7 to 10 days have rudely told me they legally have 28 days very rude not remotely interested in customer that is why they are getting negative feedback I wish I had read comments before never again beware

After placing an order with next day delivery I started to panic after reading reviews on here due to needing the items urgently. In the end there was no need to panic as the parcel arrived on time with all items as per my order.

I purchased special next day delivery for an item that did not arrive next day, I was told there had been attempted delivery, however, I work in a busy office with absolutely no chance of missing it. I tried to call to complain however they do not have a phone line - absolutely appalling! They are just trying to shy away from their rubbish customer service by not letting anyone speak to them directly. I then asked for a full refund but they did not accept because apparently this is not their fault and it is the delivery companies - so i could only have a refund for the items not the delivery. I requested they arranged for a return of my parcel and to be issued a refund, 2 weeks later i am still waiting.

Quick delivery to Fife , exellent quality products , only thing was 1 item was missing but I am sure after my communication to them it will be forwarded . Would use again defiantly pleased with process , I can't understand the negative reviews as I have had a reliable service