BT Business Direct - www.businessdirect.bt.com

Wow! unbelievably bad experience! I ordered an item last year on 18th December indicated as "in stock" and paid for 3 day delivery. The item didnt arrive. I tried to cancel but the site said I could not cancel online as it was a "special order item" (but it was in stock?) so I emailed asking to cancel. The order arrived 4 MONTHS later! Now they wont accept a return as its a "business to business" transaction even though I didnt buy as a business! I WOULD AVOID!!!

This is ridiculous! How can anyone (business or personal) be happy with an item delivered 4 months later with NO COMMUNICATION from them whatsoever and now.. they have eventually said I can return if I pay the postage, take the risk on damage and pay a 20% "restocking fee". THIS IS A RISKY COMPANY TO BUY FROM.

Cusotmer service is arrogant and unhelpful .... if they reply at all!

I entered in to an agreement for line rental, broadband and a call package. One week from order I still have not received confirmation in writing for the order and therefore cancelled the order. I am being told I can not cancel this order yet at the start was told I had 14 days to cancel if I changed my mind.

I also ordered an i phone on a two year contract, this I also had to push for the contract to find when it came it was £5 a month dearer than quoted.

Prior to order I was told the contract could be cancelled within 14 days as long as the i phone had not been opened. Request for cancellation of the contract was made before it was despatched, yet the phone was still sent. It now remains unopened in its packaging as delivered and I am still told I cant cancel.

Clear questions were asked before order, answers fulfilled my requirements but the contract did not

I have dealt with BT for quite a few years. It went from purchasing every day or so to only when I could not get something elsewhere. I will not even be doing that anymore.

I have had some great account managers in the past and they were the reason I kept going back. The current account manager is OK but he is working against a rising tide of inefficiency and poor back room support.

It seems now every time I place an order I am told it is in stock but only find out they can't get hold of the item and that is only when I call to chase. They are not proactive about this.

Also, when you are due a refund, even because of their mistakes, don't expect to get your money back without constant chasing.

If you like disappointment in your life then go ahead but if you are trying to get something done, give them a wide berth.

Were are the zero stars. Been a bt customer for over 2 years. Firstly they falsely sell you contracts with services you dont get in your area. The app it keeps cutting out for no reason. When you contact them the staff bully and harass you over the phone or chat. You say you want to deal with management and theirs never anyone there. You upgrade and they send people round without you knowing cause issues which stop your broadband working and your not able to get on line and want you to pay £129 for a visit you shouldnt need. They dont bother dealing with complaints they ignore them. They bully you and always give you a different story when you speak to a different member of staff. So far they have breached the consumer act, in breach of contract, bullying, harassment, so not a company to get involved with. Still waiting for my call from the ceo.

It simply doesn't work for long. Every now and again it breaks down and you end up with a depressing chat with one of their experts talking you through turning stuff off and unplugging cables etc. Thought BT would be reliable, turned out they really aren't.

Ordered a laptop and then a few weeks later a PC from BT Business direct. They should not have a next delivery service option because they do not deliver the next day. 5 days later....Still no PC in sight and they have taken £600 for my account. Any complaint is dealt with by the Bolton wonders who take the customer is always wrong approach, we must find some way to blame the customer, computer says no, you cant do this, you cant do that, you cant have a refund, its all your fault bla bla bla. They also promise to action stuff that they do not actually do. They use a range of couriers and do not seem to have clue what any of them are doing. DO NOT USE BT BUSINESS DIRECT, it is based on the same model as the BT phoneline installation thing, basically everyone can wait there sweet time, must be a hangover in culture from the days when they were a monopolgy.

We have BT Featureline Phones and I went to BT Business Direct to buy some headsets to use with them.

Having searched the website and selected some headsets (I looked closely to see if there were any details on telephones they would not work with), I duly ordered them.

They have the wrong connectors, so I called BT on the day they were delivered to arrange exchanging them for the correct headsets.

At first they told me I have no right to return the goods at all. Then they changed their minds and said I would have to pay a re-stock fee, totally £39 + VAT just to be allowed to send them back!

I believe that as a distance purchaser, I have a right to return goods, unopened within 7 days for a full refund. Not if you buy from BT!

I have now written three strong emails to their complaints department and requested a call back - to no avail.

They constantly quote their T&C's (when was the last time anybody reads those in full before making an online purchase?!) where it states this re-stock fee.

It is wholly unfair to punish me for clicking on the wrong headsets when it is not clear on the website which telephones they work with and that I will have these charges to pay if I make a mistake.

I don't normally complain but I feel like I am being bullied and I don't like it.

Customer services won't even bother to answer your emails, they hope you will just get bored and give up. Stock levels show on the website are not accurate they say have the items and then once your order is placed they say they are waiting for stock.

Avoid.

Brilliant on time delivery, I order all my things through BT Business direct, as delivery is on time and back orders and delays are communicated. I used to spend with another reseller but have since transferred all my colleges business to this company. Even whats more they can get hold of products that are not even listed on their site, due to great public sector account management skills, now thats service!!

I was really surprised that B.T advertise items as in stock when they don't have them. This is either very sloppy stock control or the tactic used by dodgy on-line site to get orders in even when they can't fulfil them. I accept that it is probably the former with B.T but either way it is unacceptable. I placed an order, paid an enhanced carriage fee for next day delivery to find, having waited in all day, that they don’t even have the item in stock. Not that they advised me, of course, I had to waste more of my time checking why the express delivery I had paid extra for hadn't turned up.

I think it's very poor when what used to be a National Icon runs its business so very badly.