Eharmony UK www.eharmony.co.uk

I would have left a rating of zero stars if I could.

E-harmony lets you set up a free account. But fails to tell you that you can’t view the profile picture of the person trying to speak to you unless to sign up to premium.

I signed up to premium to view who had ‘liked’ me and then unsubscribed immediately through the Apple app thinking this cancelled my membership, I had very quickly realised the service was not for me at all! I hadn’t communicated with anybody at all on their dating service and still was unable to break my contract.

Then I noticed payments had still be taken out my account a month later. And when I contacted e-harmony they refused to let me cancel my membership and said I have to continue the payments for a year!

No other dating service locks you in for this amount of time!

And the payments are £32.90 per month which is much much higher than any other service! Even Raya offer a better more affordable and flexible service.

Then, I kept getting emails saying the payments hadn’t been received and I would be forced to pay the full outstanding balance even though my payments had been made.

Most recently they had taken out my payment twice on the same day and again I’m chasing them.

This dating service is taking advantage of single people by pretending they are offering a more professional and mature dating platform and tying people into long expensive contracts. They are sham artists!!

This is such a sham site, please avoid it and go elsewhere.

They took money from account, without asking.

Customer service is SO bad, it’s not even funny.

They are not interested in giving a service, just ripping people off, including myself! And making huge profits!

Avoid avoid avoid!

I used eharmony for 2 hours at the most and found it rather useless. There were no suitable matches. i joined eharmony and paid for the premium as your website stated there was a cooling off period of 14 days. After signing up/paying the subscription I was made aware there was an additional cost for paying monthly. This in itself wasn’t all I found out. You then charge £65 if cancelled within the advertised ‘cooling off period’ for a personality profile. I did not sign up to buy a personality profile. There was no mention of cost when I filled out a questionnaire.

Eharmony has now not only not refunded me the original cost but has taken more money from my account.

I have disputed this with my bank.

If I had previous to signing up, read your reviews, I would have avoided visiting your website.

I joined the premium service, or should i say my friend did, but i allowed my bank card to be used. After i thought they would charge me monthly, they took out £208. I complained and they then changed it to £65, for doing a personality profile!!! Somethign should be done abot this company. They are simply shark.

Business model dated now, given Bumble, Tinder etc. Met someone on former, hence no longer needed membership for this. Forgot to cancel it so it auto renewed, emailed explaining this was an error on my part. They had no interest, just happy to profit from unexpected auto renewals, rather than providing a service people want to subscribe to. Did admit my error though, resigned to accept my fate, at least they assured it would no longer auto renew. The problem is, it did. Despite the written promise, they dipped their fingers into my account, and had no interest in the fact they they had given written assurance their would be no more auto renewing.

This service may only work if you live in a large city or densely populated area. For us that live outside the city, it is worthless and ridiculously expensive. I had only 2 matches relatively close to me, the rest were anywhere from 3 to 5 hours away. Just imagine, driving 10 hours to date someone. I would probably recommend Tinder or HookupHangout

Had a couple of days in 2020 but in 2021 I've noticed a big change in the profiles and they are now obviously short of real profiles and adding gonna of fakes to make up for it.

Don't bother spending money on this site.

Avoid them like the plague. Bad IT, distances inaccurate, will fleece you £65 for your personal report even if you are in 14 day cooling off period. Bunch of idiots at customer service

The low quality of this "service" is truly shocking, especially if you compare it to European sites, like J4Dating.com where it goes without saying that you will have at least couple of dates, because there is just enough choice for everyone. Eharmony team couldn't care less about integrity of their site. They don't care if they lose all their real members. They use bots and sexy but fake photos to make you interested and then they just keep charging you according to their hidden terms and conditions with plenty of undisclosed fees.

It doesn't worth even a half star.

I had same experience as other people on here when I canceled after a few days when I realised they had hardly any matches for me and most of them with no photos. Some even no name. "No Entry"

Rubbish rubbish site!!!!