Hermes Parcel Delivery
Customer Service
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Quality of service
Hermes Parcel Delivery
User Reviews
Value For Money
The Worst Company
You are the worst shipping company of the world! The most unprofessional and I will post negative reviews about you everywhere.
You pretend to delivery and after one try, you send the parcel back without notification. You are paid for your service and this is unacceptable.
You sent back another parcel that I was expecting. This is the most disappointing service. If your carriers do not want to do this job, invite them to
Look for something else!!!!!!
Shame on you!
Value For Money
They Are Rubbish
Said that the package was delivered gave the right address tried to get in touch with them near im possible customer service non existing terrible company would not recommend yousin them
Value For Money
Awful
Company cancelled 2 of my collections from home no reason why! Also gave themselves a review of 5 stars on my account absolutely dishonest
I'm dumbfounded it's laughable how bad the service is. Also had an international collection booked 3 times they didn't turn up!! Driver has given no reason why and all they offer is to rebook
Value For Money
Hermes Are A Joke..........
Hermes a delivary servies? They couldnt get drunk up in a pub.
Bin waiting for a pack of battarys since last week now. On the track and trace theyve bin scanned in and out 5 times now and still not here. Iv worked for city link and apc over the years and to think my boss wouldnt even put a van into hermes let alone a fleet so that says it all on rep on these guys. Plus the way they throw around the parcels and the state of the warehouses. Avoid hermes at all cost. PLEASE JUST USE SOMEBODY ELSE. YOU MAY ASWELL ATTACH YOUR PARCEL TO A PAPER PLANE AND THROW OF YOUR LOCAL FLATS............
Value For Money
Warning Warning Warning..hermes Delivery Company Do Not Use
I'm always using eBay I order about 10 things a month...WARNING WARNING WARNING Hermes delivery company is the worst delivery company in the UK theres no way of contacting them. Nothing gets delivered by them,it's got to the stage that I contact the eBay seller and ask if thay are sending it via Hermes if thay are I don't buy it . Yodel ,royal mail all do there job this company Herms is terrible.
Value For Money
Evri/hermes - Whatever, Same Rubbish
Trading standards have some serious questions to answer about this absolute travesty of a company. Liars who cost recipients and senders alike time and money, and who have decided not to bother in any way, shape or form to offer any kind of reliable - or even human customer service. Since Hermes/Evri apparently don't have the resources or decency to deal with customers, this review is not for them, rather a warning to ANYONE unfortunate enough to be faced with using them. If there is ANY other postal option, choose it instead. This includes carrier pigeon, time travel or mere hoping and wishing. You stand a much better chance of satisfaction. Shut this worthless farce of a company down for good. Their rebranding is akin to polishing the proverbial you know what.
Value For Money
Time They Were Shut Down The Not Delivering Couriers
Useless company you can call it whatever you like change the name but if something is rubbish it doesn't matter what you call it its still rubbish and this company is rubbish they should be done by the trading standards agency because they don't deliver and they have no standards unless you count bad ones.
Pathetic Service And Tell Lies
After ordering an item from Toolstation for next working day delivery I am still waiting after 4 days due to Hermes (Evri) firstly waiting till Wednesday to send notice they were delivering. Later in the day they decided it was not going to be delivered for reasons known only to themselves. Now Thursday and again its to be delivered. Was it? Nope they stated that we were not at home and no safe place was available. Impossible to contact them. We were in the front garden all day constructing a pond and CCTV runs 24/7 with no visible delivery attempt made. We did receive deliveries from DPD and Amazon however. I see that Martin Lewis said avoid any company using them and we certainly will try and do so in future. Sorry Toolstation you are no longer on our list of reliable suppliers.
Value For Money
I Posted A Shower Tray 1000 X 800 Back To The Supp
I posted a shower tray 1000 x 800 back to the supplier via hermes evri.
There quoting system didn t ask for a size just weight.
They informed me 2 days later that I had to pay an extra £10.80 because the parcel was too big. I had already paid £14.
It wasn t too big it was 15 cms below the allowed length. Are there couriers on commission?
I was therefore stitched up on price as I could have got this service £10 cheaper elsewhere. Please be careful when sending a parcel with this firm. No wonder they have changed their name.
Value For Money
The Worst Experience
I do not recommend hermes because I have a package to receive for a week and every day it seems to me that the driver could not deliver my package or reason that I was not home, but I was home every day. The worst experience.
Q&A
Does anyone know how successful Hermes customers have been claiming in the small claims courts?
Has anybody got the phone number of the Hermes depot in Rugby (Midland Super Hub)?
Hi MGG999,
Oh dear, sorry - I have not the Rugby number. In fact, I have never been able to contact ANY of their depots because Hermes have removed the number from the public's view!
Try using the 'webchat' on their website. They are completely useless and totally ineffective (in my experience) - - but you may be lucky.
I realise I'm little comfort, but I find the only way of avoiding Hermes is never to buy from a retailer that uses them.
Sorry
Could anybody advise me please I won a coat on eBay and paid promptly on the 3rd of December. The estimated time to delivery 9th to 11th December by my Hermes. Tracking just saying in transit until I messaged the seller on Saturday 12th December to notify of no delivery to be told it was delivered to me and signed for on the Saturday 5th December by seller showing me a receipt sent from my Hermes and said there is nothing they can do as it's signed and delivered. The seller said contact this one that one but don't think you get anywhere. What should I do?
Contact Hermes to ask for a copy of the signature and time it was delivered. If it is not your signature open a fraud case with Hermes, but I don't hold out much hope as they always back their couriers. Ebay will back the seller if they have proof of delivery (fake or not!!)
I always ask a seller if they are using Hermes I then refuse to deal with them as they may be cheap but take no responsibility for lost or damaged items
I have had a parcel delivered to my house when I was not in and it is not mine. What happens now?
Do nothing! I've just had a £200 chair dumped outside my back garden gate and only found it when taking the dog out for a walk. Checked tracking and it says 'left in a secure place'. Yeah right, outside my gate (bell on gate post!) now that's really secure. Hermes are a joke, they will not deal with recipients only senders, so if I was dishonest I could have easily told the furniture company that I had not received it!
I've just had a email from a catalogue company advising me that my parcel was with Hermes. I tracked my parcel and it says my parcel has been mid sorted to the wrong depot. I needed it today as I ordered a lovely outfit for a Christmas meal at the weekend. When will my parcel come as the depot won't pick up there phones and the estimated delivery is today's date?
From experience, Hermes delivery seems to depend on the driver. We have one girl in our area who is excellent - but all the other drivers in our area are rubbish & parcel get "lost" - never to be seen again!
I would not use this company as they are far from reliable & the fact that you cannot contact them is really annoying to say the least!!
Give me DPD any day - excellent & always the same drivers!
I hope your parcel arrives on time - but I am not holding my breath!
Why when tracking my parcels does it just say when my order was generated not where it is or when I should be receiving it, the same on both parcels ordered 2 weeks ago?
Hi. It should tell you where in the system it is. Just by entering your tracking number. Mind you if its been two weeks I would be very concerned. I've found the best and easiest way to get hold of the customer service ( normally a joke) is to go on their Facebook site again you will need your order number. But please bare in mind that you are dealing with a bunch of monkeys.
I hope this helps
I'm been working for Hermes until today was just wondering if anyone else has had problems with them?
Poor experience with MyHermes deliveries. Items delivered to wrong address. Also, more worrying, parcels left in awful places if you are not home. For example - balanced on a back wall or out in the rain for anyone to steal. Hopeless!!!
What are they doing leaving parcels under my car? How irresponsible is that?
I think this is highly irresponsible. Supposing your parcel had been stolen. Who would you claim from if your parcel was stolen as you would have no proof of delivery? I hope that you reported this to Hermes and asked for the driver to be admonished for his reckless and thoughtless behaviour. I think that this is just laziness on the driver's part. As most drivers live in or near the area they live in. I have an excellent little man who delivers parcels in my area. If I am not in, he always calls back on his way home, usually around about tea time. Hope this is read by Hermes and the inconsiderate driver who should now be looking for another job.
Can members of the public use hermes or is it just businesses? If so do they deliver to USA and Canada from the UK?
They have a unit which can be used by the members of the public; however, their performance/abilities are very poor in whatever the department. There are many more reliable companies to deliver to USA and Canada. I had very good experience with UPS for that side of the globe. Personally, my experience with Hermes has ensured that I will avoid using it in the future.
The items were not delivered, no delivery attempts were made, no adequate (or any) communication.
How many digits in tracking number as I have only been given an 8 digit no that's no recognised?