First Found - www.firstfound.co.uk

First Found - www.firstfound.co.uk

User reviews
3.4

Customer Service

1.3

Quality of website

3.4

Value For Money

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First Found - www.firstfound.co.uk

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First Found - www.firstfound.co.uk
3.3 60 user reviews
553%
45%
30%
22%
140%
3.4

Customer Service

1.3

Quality of website

3.4

Value For Money

User Reviews

Emily_Green

So Helpful And Professional

I just wanted to say a massive thanks to the team at Firstfound for building me a brand new website. It looks so professional and is a real asset for my business. The entire team have been so helpful and have guided me through the process. I'm not great with technology but they took this in there stride and have been so patient with me. Big thanks to the person I dealt with for taking the time to explain things to be and help me get a beautiful new website.

Nadine_Rowland
5

Value For Money

Friendly And Helpful Team

When I signed up for there service I was a little bit unsure how SEO would help my business but I am so glad that I took the plunge. The team are all incredibly helpful and my account manager takes the time to make sure I understand how to make the most of the service. So far I have got some decent results and definatly seen an improvement in local enquiries which is amazing. Keep up the good work and I hope that my results continue to improve.

1
FirstFound

Thank you for your kind words. It is great to hear that your account manager is friendly and professional and takes the time to understand your business. We look forward to developing a positive relationship with you and getting you some great results for your business.

Regards,

Greg Doyle

Communications Manager

Joey_evans
5

Value For Money

Fantastic Service At A Great Price

I was slightly nervous about handing over the keys to my website but after just 6 weeks I am now seeing a real difference in my visibility. My rankings have improved for a number of phrases and I have even started to see my business on the first page of local results. Delighted so far and just wanted to say thanks to the team for their work.

1
FirstFound

We're delighted to read your positive comments and wanted to say thanks for taking the time to review our services. We are glad to hear that you have had such quick results and we look forward to continuing to help build on this early success with you.

Regards,

Greg Doyle

Communications Manager

Truthteller786
1

Value For Money

Waste Of Money & Time

It's almost been a year with them now and I've had 0 sales and my rankings aren't even high at all. I've been through 3 account managers now and when I requested to cancel, "I have to speak with the account manager" to cancel. Won't be getting a penny more from me, first and last time I ever try a service like this. I don't even know what they do apart from basics which I'm sure I could've done if I learnt it, I was promised good results after 3 months but I've given it more than that and beyond disappointed wasting over a £1000.

1
FirstFound

Dear Customer,

We're sorry to hear that you are not getting the results you were expecting from our service. I can see that one of our Technical Managers has attempted calling you but has not managed to reach you yet. We would like to resolve any issues you have so please do get in touch so we can discuss this with you.

Regards,

Greg Doyle

Communications Manager

Niel431
1

Value For Money

Not A Clue With Seo

All they managed to do was to give my website a penalty and now we have vanished off the face of Google. Just after about 4/5 months with this so called seo company we found that we vanished on Google later to fin it was because we got a penalty. Even after 6 months later and a huge amount of cost we are still not back.

1
FirstFound

Dear Customer,

We're sorry to hear of your experience and would like to discuss this with you in more detail. Unfortunately we have been unable to locate your account based on the information that you have provided and would ask you to please get in touch so we can rectify any issues.

Regards,

Greg Doyle

Communications Manager

SMurtaza
1

Value For Money

Worst Seo Experience

Wish I had not chosen this company for my small business. They approached me through my bark.com SEO enquiry. Their member Daljeet promised me results within 8-12 weeks. I have spent over thousand pounds and within 10 months of using this service I only saw 3-4 sales on my website. That too through my own contact. They ask you to use their social media and blogging service to see more results. I wouldn't recommend it to any small business unless you are willing to waste your money and time. At the end they hand over you a huge invoice for God knows what if you are willing to end their services. A BIG NO!

1
FirstFound

Dear customer,

We're extremely sorry to hear that you have been disappointed with our service and have not got the results you wanted. I can see that one of our Technical Managers has attempted calling you but has not managed to reach you yet. We would like to resolve any issues you have so please do get in touch so we can discuss this with you.

Looking at the data for your account I can see that there was a huge improvement in organic rankings and also traffic to your website with an increase of over 4000% in clicks compared to the previous period.

Blogging and social media are both great ways to increase engagement with potential customers and drive additional traffic to your website as well as helping to generate sales.

Over the past 21 years we have helped thousands of businesses to achieve great results, but it seems that we missed the mark on this occasion. We are sorry that you felt that we did not manage to get you the results you wanted and we would welcome your feedback on how we could improve our service.

Regards,

Greg Doyle

Communications Manager

AlexanderMusicLessons
5

Value For Money

First Found After 6 Months

Having been stung by SEO companies promising the earth in the past but never delivering we have been pleasantly surprised with First Found especially for the price. From the outset the salesperson was honest and told us that it would take time to get results and just over 6 months later we are really starting to see the benefits.

MatildaEvans
5

Value For Money

Amazing Website

I just want to say a big thanks to the two people I dealt with  who looked after me during the creation of my new website. All my feedback was acted on quickly and the new website is now my pride and joy, I love showing it off. Thanks.

Jack2019
1

Value For Money

Avoid!

I wish I had done more research about the company First found. Two days after agreeing to the services and making the first payment I received a call from the person I dealt with moving forward. After a long discussion about the services and our business needs I give him access to the shop back office, Google search console, and analytics so we could get on with it promptly as agreed. 12 days later I found out my SEO specialist was on vacation for more than a week at the very start of the collaboration. Only because after complaining by email I received a call by someone else 3 days later telling me all would be done during that second week. But the next day he called me and explained he was away on vacations for over a week and could only start the following week. I lost patience and if my first payment is not refunded promptly I will take this to small claim court. An absolute disgrace to the SEO industry. My advise is to run away as far as you can form First found Digital.

DBCarpets
5

Value For Money

A Big Thank You

I'd just like to say a big thanks to the the team at First Found. I turned to SEO as had been finding it hard to get new business. A freind recommended First Found and I am so glad they did. I am now starting to get calls from genuine businesses looking to use my services and not just people offering me marketing. Thanks for all the help in getting my business found.

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Q&A

Andym4534

How many people have had a good experience from First Found? I am having a terrible time with them and my account handler keeps fobbing me off, he never replies to my emails and I haven't got a clue what he is doing to help my website.

Ste1972

What was first found old company name?

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