Policy Expert Home Insurance Reviews - policyexpert.co.uk

Policy Expert Home Insurance Reviews - policyexpert.co.uk

User reviews
4.7

Customer Service

3.7

Durability

4.3

Ease of Use

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Policy Expert Home Insurance Reviews - policyexpert.co.uk

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Policy Expert Home Insurance Reviews - policyexpert.co.uk
4.68 59,744 user reviews
576%
420%
32%
21%
11%
4.7

Customer Service

3.7

Durability

4.3

Ease of Use

4.8

Quality of website

4.3

Service & Support

3.5

Style

4.7

Value For Money

User Reviews

Lisa Wynne
5

Customer Service

5

Value For Money

4

Durability

4

Ease of Use

5

Service & Support

Good home cover

Reasonable price. When renewing did actually get a good price compared to other new companies. Unusual to be rewarded for being loyal, nice to see for once. Only thing I have to complain about is that if you had wanted to leave you couldn't without calling and speaking to someone which is a pain... Most companies these days let you turn off auto renewal and then you can go with a new company.
Colin Eustace
4

Customer Service

5

Value For Money

4

Durability

5

Ease of Use

5

Service & Support

4

Style

Easy, friendly, competitive

I returned to Policy Expert for home insurance having found online information easy to use, with competitive prices for the level of cover. When I had had any issue in the past the agency was easy to contact and quick to reply.
44tom44
3

Customer Service

4

Value For Money

3

Durability

4

Ease of Use

3

Service & Support

3

Style

Recommended

Easy service and good value
Brickedup
5

Customer Service

5

Value For Money

Competitive Pricing And Easy Website Navigation

Managed to shave off a good couple of hundred pounds by switching to Policy Expert. Easy website navigation made it a simple job. Very happy so far with the communication.

ALANTHEDJ
4

Customer Service

4

Value For Money

Decided To Renew.

% increase quite steep. Had a good range of competitive quotes from various sites. Some were marginally cheaper, but I decided to stay with Policy Expert for their cover after speaking to one of their advisors, who was helpful.

Clarehaven
5

Customer Service

5

Value For Money

Very Happy Guy

Very happy good price easy to purchase, no time wasted. Thank you.

TheBeehiveCottage
5

Customer Service

5

Value For Money

Very Easy And Straightforward Process. Unlike Many Others.

I tried a good few other insurance companies and found them all far too complex, needing way too much detail just for an initial quote. Policy expert were easy and logical to navigate, and ultimately giving the best policy for my homes & contents insurance. Thank you.

Djstansfield

Very Easy To Renew

Very efficient and simple renewal

Andy80und5
3

Customer Service

3

Value For Money

Never Matches Prices

Found my insurance and was an easy process but every single policy went up in price once you click it

Frankie28
4

Customer Service

5

Value For Money

More For Cheaper

So far so good , after reviewing the rest policy expert seems to offer a lot more for less money .

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Q&A

Bhav782

My tv is breakdown does Gold home insurance policy cover my tv?

scarletsmummy

No they have no specific cover for TV breakdown , you would need to have taken out extended warranty on your TV purchase

honest yorkshire lady

Don’t know but Google it .

jeanskillicorn

who are your underwriters?

3346davids

Policy Experts are brokers & use several Company Underwriters & select the one most suitable to your circumstances.

Shorty2step

Can anyone please advise how easy the process is to claim as that will be the real test of how good the company is? Many thanks.

CatherineAnnB

Once I got used to Trinity Portal, it was relatively simple. Loss adjuster came out promptly, followed up by phone call giving pricing. A further visit ensued to check the damage and throughout everything about process was explained in language I understood. In the end I did not go through with my claim as I felt that it should be the third party's liability, but this in no way reflected the service I got.

crazykp

I do not want to renew my policy and I do not want to speak to anyone (chat was no good) I just want to not have it renewed. What do I need to do?

LovelyLibrarian

Best thing is to ensure you've specified that you don't want your policy to auto renew, before it gets to the renewal date. Having said that, they still rangvto remind me that my policy was due for renewal. I complained about this as it was a hassle I didn't want.

georgemansel-green

Has anyone giving 5 stars ever made a claim?

ravigor2

No I had very difficult time and never recomad there legal cover.

Useless my life ruined due to disability but legal team never took interest and kick me like footy.

Premium yes they want regular.

No from me useless waste of mpneu

Mramji78

I have just purchased the policy expert home emergency plus cover. Does anyone have any experience with it and has anyone used it yet?

MK54

Horrendous experience with their home emergency people a couple of years ago. No Plumbing in the toilet for the best part of a week, eventually had to call a local Plumber in who came in the following morning and fixed it in ten minutes.

The following year they declined on a Gas emergency due to something in their small print.

I wouldn't count on them .

Lolskie

Has anyone actually had to claim on their insurance with Policy Expert and if so, how did you find their service?

welshpet

I have and found that their service was excellent.

Garry168

When making a phone call to the company about a possible claim is it on a normal rate or premium rate?

Fingers177

Sorry. Never made a claim and now with a different insurance company

KatLac1234

Has anyone claimed for their key cover? If so how did it go?

Marlcliffe

I too have this policy but have not had any reason to claim for which I am thankful. so sorry unable to help with this question

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