WH Smith - www.whsmith.co.uk

It was absolutely disgusting service I tried to purchase a roblox gift card and i had to wait in line for self service for 10 minutes and it said age restrictied sorry i had to wait 15 minutes for someone to come ???????????? and then not to sell it to me !!! Yet roblox it 10 plus !!!! Yet no restriction in other stores so i went to pound land and got one ???? . Also WH Smith is ment to sell like cards , stationary and gifts not VAPES there was a massive sign avertising them !!! ???? overall worst shop ever !! ????????????

I would like to thank the staff at the Paisley High Street store and the manager from the Sauchiehall Street store in Glasgow for helping myself to purchase books for the children in the nursery's Christmas. I can't remember all the staffs names who helped me but the were amazing.

monday 18th July early morning

upstairs near the post office i asked some individual, who did look interested, if the p.o had brown wrapping paper or not - he appeared to just back away disinterested then tell me that the item was downstairs so on my way down i just caught the vary item by accident on a lower shelf while still upstairs i did indicate this to him but still did not look at all concerned or appreciative.

(He was tall caucasian, elderly and overweight - he should not be working).

i have noticed that WH SMITH seemed to have many negative ratings and i can see why now.

My contribution get some proper helpful staff!

i reflect that years ago WH SMITH , in bath, was once a leading quality shop.

i have given 2 stars purely because the item was in stock.

i hope this is in order

Do not trust this company! I wish I had read the reviews before ordering but I thought WHSmith would be fine to order from as its a well known company. I was completely wrong, I ordered school books and supplies due to be delivered yesterday as I'd pay for next day delivery. I haven't received my delivery, no tracking number in this day and age in spite of email confirmation its been "shipped" also there is no number to contact them on. I'm a disabled single parent so now I've lost the money, I can't afford to buy replacements so my children will have to go without.

After 2 weeks of waiting for my book order, i contacted the customer service for explanation. Shockingly a person, from the customer service re-claimed they will send my book between 1-2 weeks as they originally said. They added I can request to cancel the book order.

I wrote to state that they clearly have a poor customer service skill if they failed to understand it was more than 2 weeks since i placed the order. And that their comment about cancellation meant they don't understand the non-monetary costs involved for someone who was waiting for the book to sit for registered exam.

Next email i received was notification that they had cancelled my order. This shows they clearly lack customer service skills.

I drop in for a paper ,the odd card and perhaps the lottery a couple of times a week. I've no issues with the stock range.

My issues are all about the lack of courtesy from mature members staff at Altrincham branch.

This week as I waited to pay I noticed a message to ring bell for service and didn't feel I needed to as the assistant was shuffling stock just beside me.

Eventually she came dashing around the counter and hastily placed the bell right in front of me and said YES PLEASE!

These were the only words spoken other than 6.60. ......rude rude rude woman

Get a grip WHS. People have a choice these days. Courtesy and good manners cost nothing. I now get paper from petrol station

I purchased a new sealed and unopened 12 pack of GP Ultra Alkaline AA batteries from WH Smith store in Falmouth in January 2020. The expiry date printed on the base of each battery is 08 2024, so easily in date by over 4.5 years. I opened the pack on 7th Feb & inserted 2 into my digital camera which then displayed a warning notice on the rear screen saying that the batteries were exhausted, I then loaded another 2 and had the same result. This process continued for a further four attempts each time with the same warning until all the 'new' batteries had been loaded and declared dud. So just to ensure that my compact camera hadn't developed a fault I took 2 Duracell AA alkaline batteries from elsewhere and inserted them instead, the camera fired up and was ready for use immediately. So the entire pack of 12 GP Ultra AA Alkaline batteries were flat and or faulty, but either way were a complete waste of money. I expect far, far better quality products than this from a (once) respected high street retailer. If it wasn't for the fact that it would cost me more in time and travel to return them for a refund I'd take them back and raise merry hell, as it is I satisfy myself by hoping this review will warn other potential customers and divert trade away from WH Smith. This will eventually cost them far more in reputation and turnover than the amount they swindled off me for this worthless product.

I wanted to order a book on-line at whsmith.co.uk, so that I could use a WHSMith Gift Card that I had received for my birthday. So, I used their web-site to order the book, and after the payment had been gone through, using the whole of my WHSmith Gift Card and the balance off my credit card, the whsmith.co.uk web-site duly crashed with an Internal Server Error (500). Since I assumed that my WHSmith Gift Card would be used-up and my credit card would still charged for something that I was not going to receive, I e-mailed whsmith and explained the situation; I have not had any response in over a week, and although I have sent another chase-up e-mail, I do not expect to receive any response from that either. Extremely poor customer service. They need to fix their web-site too. WHSmith used to be great 20 years ago, but I will order books/music off Amazon.co.uk in the future.

I booked a DHL shipment to the USA on line and my nearest agent was WH Smith in Hove. Not being familiar with the process I went to enquire but was told by the counter staff that it couldn't be done at that branch and I'd have to go to Staples. He then said I could, so I went home to collect my items. Returning an assistant said I could wrap them on a front counter which was far too small so I asked if I could do it at the DHL point at the back of the store. She said 'Yes' and I was just finishing when the manager came demanding to know 'What is making that noise?' - it was in fact my parcel tape. She then aggressively told me that I had to unwrap my parcel because I had to be seen to wrap it. By this time I'd had enough, picked up my things and left. I went to Staples who couldn't have been more helpful. DHL parcel to send? Avoid WHS - the staff haven't any training and the attitude of the manager was appalling.

Consistently poor customer service - I am a commuter who works all over the country. I often drop into the shops to buy a paper or even a magazine to keep myself occupied during longer journeys. I would definitely not recommend this company due to poor staff attitudes and ridiculously high prices. I have visited a number of stores and have now decided to take my custom elsewhere.