AA Travel Insurance

From day 1 of taking out an AA Annual Travel Insurance policy there were questions arising, for which adequate answers were not provided, no personal support available - in short, it was such bad service that it could be compared in one's anxiety to being a sham.

I would advise anyone to consider other companies for travel insurance.

Took my money six weeks ago and called me up to say they made a mistake so cancelled my policy

I could have been on holiday and found out I've no insurance due to their failure

It's always great to hear when customers have positive experiences with insurance providers, and it speaks to the quality of service that AA provides. From your feedback, it seems that AA travel insurance is a solid option for travelers looking for comprehensive coverage at a reasonable price.

I am travelling and require travel insurance . I have waited over a week for a call back that I was assured would be within 48 hours , so I can get a policy underway. I have registered four times with the overload operator for call backs. I have been waiting for a total of three hours today to get to speak to someone . I get the over load line mostly , which put you in a queue for a call back. However I did get to speak to a girl who had no ability to provide me with any information, in regards to my previous medical history and other questions. She said to refer to the policy. I have no ability to find the policy details as I cant get information as the online site it as is not working and unable to send me to the comprehensive policy details. I wrote to allied directly to say its urgent as I have to quote my travel policy insurance number to secure booking and payment is due tomorrow. Their reply was automated to say if urgent , to refer to your policy for the emergency telephone number. Unbelievable!!!! Im affiliated with AA so prefer to use their insurance for the discount involved. This is the most frustrating disorganise and incompetant procedure to buy a product off them Ive ever known. Sort it out guys

A very stressful ongoing experience dealing with the AA partner Allianz.we were sold the Policy in an AA shop but if something goes wrong you face horrendous online issues, no real person at AA can help you.

They won't be acknowledging your email but will keep asking for documents which already have been submitted. Its been months back and forth, very tricky to talk to a real person.

We are seniors struggle a bit with all the online stuff, but that makes no difference, you can place a call with a senior manager but thry never return your call.

We are now faced with Ombudsman and looking at lawyer, what a disappointment be very careful choosing your travel Insurance fir goodness sake dp not choose this lot.

Lodge my claim 2 days after incident. They will just keep on acknowledging your email and asking for documents which I have already submitted.

Its been 2 months now and I haven't received any compensation.

Such a waste of money. UNRELIABLE INSURANCE

Not recommendable.

4 days of trying to get an answer on the phone number they list 30 minutes each time telling me I am moving up the queue and never answered. Only to update some medical details for renewal which each time we tried to do on web site resulted in a page of computer programming type and nowhere to go. Same problem on my house Insurance so AA binned and gone elsewhere

This is absolutely useless travel insurance. It doesn't cover most of the things which could potentially happened with you during your holiday. We had missed the departure because of the Lufthansa fault and will have to buy a new return ticket for my son. So when I try to make a claim for Missed Departure I’ve been told that this case not covered by Insurance and it's liability of the company who provide the service. I will NEVER EVER use the AA for anything again

After having to cancel my holiday due to being admitted to hospital four months later I am still trying to claim my money back . Do not go with this company they are quick to take your money but do not want to pay out on a genuine claim . Disgusting

Never get out travel insurance with AA!

My laptop and passport got robbed from the boot of the car in Italy. I was told on the first phone call that I would be covered for 150 euro for the laptop and my travel and passport expenses would be covered, which was a total lie.

Took two months to get a second phone call from the claims officer handling my case explaining what was going on. I kept making appointments and he would never ring me when he was meant to. Got told every excuse they could think off. Every time I rang over the two month period they were having apparent phone trouble. It was as if everything they did was to try and stop me going ahead with the claim.

After two months of torture I was told they would be paying me 50 euro, I laughed at them.

I then told them to return all original documents immediately as well as a letter stating why they were not covering the other items. I am now waiting two weeks and no sign of them.

You are by far the biggest joke of a company out there. Why put someone through all this hassle to save yourself such a small amount of money.

Never experienced anything like this before.

Just to also point out I have never written any sort of review online, but this had to be said.